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Hi – can’t get passed install, Easy Social Share Buttons for WordPress won’t download. Considering this for 3 sites we manage. Any update on Elementor support also? Thank you
Hi – thanks for reaching out. Please use the Support tab to submit your support request and we’d be more than happy to help! Cheers.
The support is terrible. I just updated my support over three days ago and I have very important questions as to how to update my current theme with the new V2 theme without destroying my custom content. The Update theme plugin is not updating the Slider revolution plugin that comes with the theme. It’s still outdated. I have other questions I have emailed you via your contact form twice now and no answer. I want to switch to the new theme but there is no instruction to show me how to update my current old theme without having to reinstall a clean install which would wipe out my custom content in your theme. Please respond asap.
Hi inetready – thanks for reaching out. I believe we just responded to your request via our Help Center. We respond to all requests within 24 business hours here in EST time in the US. If you are not receiving responses from us, it usually has to do with it going to your spam folder. If you are having trouble hearing from us still, please reach out again using the Support tab above and we will be more than happy to help. Cheers and talk soon!
I have not recieved anything in my email. Is there a help center link you can send me? There is no link to your help center other than the contact developer form I have been filling out with no responses.
Please check your spam and junk folders. We just responded again via our Help Center. Our original response was yesterday, which was the first day we would have responded since you submitted your request over the weekend. Here is the link to the full help docs for the theme: https://support.bandicootmarketing.com/collection/159-seowp-theme
Suggestion: You should integrate WHMCS Bridge with hosting pages too. Most companies provide Design, SEO and Hosting now. This theme would be better if you integrated this too, as I am trying to integrate my hosting solution WHMCS into this theme as soon as I can find the response to my questions. Where is the help center link to my support request?
Hi – we can’t provide the link to the ticket here in public. Rest assured we are receiving your notes sent through the Support tab above. We are also not receiving any “bounces” back in response, which means the messages are getting back to you and most likely going into spam. This can happen sometimes as our responses are coming from our Help Ticket center which is software, so touchier spam filters don’t like it sometimes. As mentioned above, please check your spam and junk folders and we’ll go from there. Cheers.
Hi i have a question, do you offer also PSD files of those 2 model, is it included? if not can i buy it also????
Hi bukuru – hope you’re well. We unfortunately do not have (and thus do not offer and can’t even sell to you) the PSD files with this theme. We ARE working on an HTML version of it if you are looking to use the theme outside WordPress. Cheers.
Hello. I want to use Live Composer and I click “Open in Live Composer” I see an empty page. I edited my all pages with Live Composer but now not working. Why??
Hi – please submit your ticket via the Support tab above and we’d be more than happy to help! Cheers and talk soon.
Thanks for the response, i have a question: if i buy the Themes, can you provide for me the Logo PSD and Footer Logo PSD? cause i need it?
Hi bukuru – no, unfortunately we cannot provide those files. We provide the flat file versions only with the demo import. Cheers.
Merhaba primium eklentiler dahilmi
Yes – premium plugins are included, but not the “Premium” version of everything you see listed. Cheers.
Demoda gosterildigi gibi calisacak mi ?
I really liked your theme and want to recommend it to my clients. Just one request if you can share some wesite examples that are using this theme (the new design). You can share the same here or on my email id – email@example.com
Will look forward to hearig from you.
Hi Nikhil – thanks for reaching out. Due to privacy regulations we would never send examples of sites using our theme. We don’t even have a list, of course. If your clients would like to see the theme in action we recommend that you send them to https://seowptheme.com so they can click around. Cheers!
hello can you please fix this I can not edit the top bar menu because you can not see it in the visual composer you created for this theme. I have tried all web browsers. I am finding the theme more headache and time consuming just to edit simple things. Why so complex.
also what is the bast way to change to color scheme of your theme where are the basic global color options? Also what items can change colors on the images included with the theme from purple to yellow or what ever color. thanks
Hi krazy4sales – thanks for reaching out. We do not offer support here in the comments. If you haven’t already, please use the Support tab to submit a ticket and we’d be glad to help. Cheers and talk soon!
How to Estimation & Payment Forms is there any documentation for this please.
Hi krazy4sales – please submit a ticket. Cheers and thanks!
ive sent an email regarding support a few days ago, no reply?
Hi Truelife2015 – we respond to each and every ticket usually within 24 business hours EST, with a max of 48 business hours. We just responded to your refund request – sorry for the delay there. Cheers and best!
hello i have been waiting for some time to get help with my issue please fix the header issue please. I sent a picture to try to explain my problem better. Is there a solution yet. Please see my post and emails. Thanks
Hi krazy4sales – please see our previous note from your last similar comment and submit a ticket. If you have submitted a ticket via the Support tab above and have not heard back from us, it means that the message must be in your spam or junk email folder, as we respond to each and every ticket within 24-48 business hours during weekdays here in the US EST. Please check your spam and junk folders and let us know. We do not provide any support whatsoever here in the comments section, but only through email in the Help Center. Cheers and thanks.
Does this works with elementor?
Hi AnglinGlobal – the SEOWP theme does not currently support Elementor Page Builder, no. The page builder that is used is called Live Composer Page Builder and is very comprable to Elementor! Cheers.
the support is very slow its been 2 days i bought the extended support i have installed the fresh theme and inner pages keep spinning nothing loads no reply yet from the author
Hi – thanks for reaching out. Our support is not slow. You have submitted at least 4 different tickets of the same question, and we have responded to each and every one of them in a timely manner. Please reply to our response via the Help Center and we are more than happy to help get your issue resolved. Cheers and talk soon.
How can I integrate a shopping cart to the menu with only the value to pay?
Hi razadigital360 – thanks for reaching out. This is a customization that would require a developer to accomplish it for you as you would need to make custom changes to the theme files. We recommend Codeable or UpWork for help. Cheers and best wishes with adding those features!
Hello when will the theme be updated are there any plans for it. Last update shows January…..
Hi krazy4sales – we have an update planned but do not have any timing for it yet. Stay tuned as you will get an email from Envato when the update is completed. Cheers and best!
I purchased the theme recently.
Unfortunately the site speed is horrible.
The total load time is at 80 seconds!
Could you please let me know what is the issue?
Hi Marjonel – please use the Support tab above to submit a ticket and we’d be happy to help. The site speed is nowhere near 80 seconds. You can see by running the theme demo through the tools. SEOWP is very well optimized and if you are having that much trouble with loading you will need to take a look at your web hosting situation. It is not due to the theme. Cheers.
Can I please get a refund for this theme? I do not like it.
Hi Stephanboc – please submit a ticket via the Support tab above and we’d be more than happy to help. Cheers!
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