Yes, it looks nice out of the box, but what a PITA it is to customise! And it's slow. Slow to edit, slow to load. I've struggled on with this theme for a couple of days now, and really could NOT recommend it.
I'm sorry for your experience. The only support request from you was about updates, not customization issues. We are happy to help with any questions, should you have any. Please, consider requesting a full refund by following this link: http://themeforest.net/refund_requests/new I will be glad to refund you so you can find another theme that suits your needs better.
Theme CONSTANTLY breaks with every WP update. The Live COmposer BREAKS, and screws up the whole site making it practically useless, as there's no way to work on the site, and you do not get the plug-in updates for Live Composer...
I'd recommend finding a better theme unless you have an ARMY of people that can constantly update and fix the theme.
I am sorry for your experience. Unfortunately, I don't see a single ticket opened by you. We have available a dedicated support team for such cases which in 99% of cases are related to the customer server/installation/third-party plugins. If you feel, that money wasted for nothing, please request A FULL REFUND via this link: http://themeforest.net/refund_requests/new
As stated in the theme description we refund any user who isn't happy with the product.