Web Themes & Templates

Support for SEO Lounge - Digital Marketing Theme

radiantthemes supports this item

Supported

This author's response time can be up to 1 business day.

Popular questions for this item

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a "Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Please NOTE our SUPPORT TIME

Our support timing is: Monday 3AM GMT / 11PM EST to Friday 1 PM GMT / 9AM EST.

Received 501 / 502 / 503, 504, 50X error during import

Please note that any 50X errors come directly from server, so request you to check your hosting PHP parameters first. Below are 4 critical php parameters which are required to smooth import of demo files.

Required PHP parameters

  • max_execution_time 300
  • memory_limit 128M
  • post_max_size 32M
  • upload_max_filesize 32M

After making these changes, go to https://your_site_url/wp-admin/themes.php?page=radiantthemes-dashboard and you’ll be able to see those Green/Red dots displaying about required parameters. Green dot means your hosting now has required PHP parameters and red means you don’t have required php parameters.

If you’re using cPanel based hosting then by following https://themes.radiantthemes.com/seolounge/docs/#PHPconfiguration you can easily change all these values.

If still it doesn’t work, please open a support ticket from https://support.radiantthemes.com/open.php with your hosting control panel access and site admin access so that one of our support agents can check this for you.

Always try to use standard and stable hosting which are flexible. WordPress.org has given a guidance at https://wordpress.org/hosting. Never buy a simple WordPress hosting as this type of hosting doesn’t have much feature and you may not be able to change those required parameters. Your hosting might also deny to change those values for you. With standard hosting (like cPanel which is common) you can modify most parameters (which are allowed).

Getting Fatal error at the time of Activating theme

If you’re getting error such as public_html\wp-content\themes\seolounge\functions.php on line XXX then you need to check PHP version of your hosting. It usually happens when you have PHP version lower than 5.6. This theme requires PHP 5.6 and up.

If you’re getting such error, simply follow https://themes.radiantthemes.com/seolounge/docs/#PHPconfiguration to update PHP version of your hosting and then refresh your site url. You should be able to see your site with SEOLounge theme activated!

What support includes

You can ask any question regarding theme, its options and functionalities. Please check theme documentation https://themes.radiantthemes.com/seolounge/docs/ before raising support ticket. Theme documentation has answers to most questions.

According to Envato, site customization related question, design or css related questions are not part of the support. Also, theme installation and demo import isn’t part of theme support. Please check theme requirement before buying the theme. SEOLounge theme requires PHP 5.6 or higher version. Any theme function modification, design modification is not part of the support. For such custom requirement, you need to order customization service @ $20/hour.

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Contact the author

This author will respond to buyers' questions and provides limited support through their own support system.

Item support includes:

  • Availability of the author to answer questions
  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets

However, item support does not include:

  • Customization services
  • Installation services

View the item support policy

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