655 comments found.
Any problem when i use plugin Table of Content, with ”#” link, example : myweb.com/#about . Problem found in mobile view. single artike page becomes messy and cannot be shifted when clicked on the table of content
Hi,
If you have any problems with using third-party plugins, it’s better to contact the developers of those plugins and report the issues to them. From our side, we’ll add this plugin to our list of plugins for future testing and integration.
Best regards, Crumina
Very unhappy with this theme, evetime there is a update the whole website is crashing, the design is great but the website also keeps getting problems if you install other plugins, need the support team to look into the issue here
Hi,
Please, clarify your issues at our mail info@crumina.net and we’ll try to help you if they were caused by the theme. We tried to find the tickets from you in our support system, but haven’t found any. Besides, please, take into account that issues after updating may happen if you haven’t updated a theme for a long time.
Thanks!
Best regards, Crumina
have sent you a email with all the issues we are facing
Hi, the previous template update broke the site. The template update on March 26 restarted the site but the “plugin” section is broken. Kingcomposer cannot be updated.
Hi,
Please, mail us to info@crumina.net your website URL and your WP-admin login and password, so we could check the issue on your end. It would be helpful, If you also provide us with some description and screenshot of the problem.
Thanks!
Best regards, Crumina
I have not purchased this yet however, I wish that this included a service of web design. I have a number of clients who, ironically, want a theme for an Agency that is basically SEO and Web Design. Just a thought. Cool theme though!
Hi,
Thank you for the suggestion!
We are planning new layouts for this theme in the nearest future. We will consider implementation of the layout for web design services too.
Best regards, Crumina
The new update has bought issues with the Menu now. Whenever there’s an update things get bad I don’t know why with this theme. Tried creating new menu as older one got affected. Either tell me how to rollback to the previous version or please help me sort out
Hi,
The problem could occur, if you haven’t updated the theme for a long time. It is recommended to do this regularly.
Please, mail us to info@crumina.net your website URL and your WP-admin login and password, so we could check the issue on your end and advise you with a solution.
Thanks!
Best regards, Crumina
I was updating the theme regularly and still that happened. I’ve sent you the details over mail. Please check.
The built-in accordions are throwing user to the top after update and this could be irritating to how user interacts with the website. https://www.loom.com/share/d5599b2e0d2f41ab8d655110c4a20438 This is the recording. The previous bug of menu was corrected after update but this has happened. Kindly help.
Hi,
We’re sorry for this inconvenience! I’ve added this issue to our bug tracker system, so it must be fixed in the nearest time. Thanks for your notice!
Best regards, Crumina
You can see that on the link https://dimagitalmedia.com/website-designing-company-in-delhi-ncr-copy-2/
Thanks for the clarification! We’ve already found the link and replicated this issue. Our developers are working with this issue right now 
Best regards, Crumina
issue with main menu, main menu is not loading and forms alaso not loading, the main menu is not the same which i selected as primary menu, there is another menu showing on main page, which i never created, please fix the issue itechwebsolution.com
Hi,
We’re sorry for this inconvenience! We’ve just fixed this bug and the update must be available today. Please, pay attention that you will need to update the theme and all its plugins to fix that issue.
Best regards, Crumina
You can watch how to update included in theme plugins in our video tutorial: https://www.youtube.com/watch?v=z5m9tC3SAFg&t=120s
Hi. Is there a way to edit the built-in contact forms’ buttons? I want to add GA event (OnSubmit) to the “send” button, but I can’t find where to do it.
Hi,
If you need to rename the buttons, it’s possible to do with the Loco Translate plugin. Please, use the solution from this tutorial https://support.crumina.net/help-center/articles/69/85/445/changing-phrases-via-loco-translate Please, contact our support team in case there are any difficulties.
Best regards, Crumina
No, that’s not what I meant. I need to add “onsubmit” attribute to <form>. So it can send data to Google Analytics on submit.
Unfortunately, there are no options for that, but we can provide you with some workaround. Please, contact our support team at https://support.crumina.net/ and we’ll clarify how to achieve that. Thanks!
Best regards, Crumina
hi can show this icon here https://prnt.sc/1189qbw in mobile like desktop?
Hi,
Sorry for such a delay in the response! Unfortunately, there are no options that could relocate the shop icon for the mobile version.
Best regards, Crumina
Hi, forms created using form builder are not showing up when using elementor. Any fix?
Hi,
Please, make sure that you don’t miss any updates on the bundled plugins and extensions. Especially, check Appearance > Installed plugins where may be available updates for premium bundled plugins.
Best regards, Crumina
getting ajax error on form submission after using smtp option with mailgun: https://www.top5pr.com/form/lead/
Please advice?
Hi,
Please, provide us with access to your admin panel to our support system https://support.crumina.net/ and we’ll try to help you
Best regards, Crumina
is there somewehre teh license key to activate teh master slider?
Hi,
Please, take into account that the master slider is an independent product sold separately on Codecanyon and provides its own purchase code accordingly. We have an extended license for it which lets us include this plugin into a theme package, but unfortunately, it doesn’t allow us to include a purchase code for it.
To use the master slider with the Seosight theme, you don’t need a separate license key because this plugin is bundled with the theme. Instead of automatic updations, we provide the latest versions of this plugin in the theme updates. You can read more about it at this link https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins#update
Best regards, Crumina
where its listed, what are included in the updates?
Hi,
Please, follow the link to check out the theme changelog https://themeforest.net/item/seosight-seo-digital-marketing-agency-wp-theme-with-shop/19245326#item-description__changelog
Thanks!
Best regards, Crumina
Will downloading the theme again download the latest release?
We are having critical issues with a website. We attempted a manual update through FTP to no avail. Credentials to log into wp admin area no longer works, cannot even reset pw.
www.octogenagency.com – please advise.
Hi,
Please, submit a ticket at our support system https://support.crumina.net/ providing us with your website URL, your WP-admin login and password, and your FTP access data. We will check the cause of this issue and will advise you with a solution.
Thanks!
Best regards, Crumina
Hello,
It is not translating footer sections with Polylang.
Regards.
Hi,
We tested this option on our end and unfortunately it doesn’t work now. We will fix it in the next update, that is planned for the next week.
Sorry for inconvenience!
Best regards, Crumina
Hello,
It is not translating even Logo decription.
I am using Elementor.
Regards.
Hi,
I have bought your theme. But I get an error when try to import demo content. The error message that I get is show below :
“Oops, Unyson Backup requires PHP Zip module but it is not enabled on your server. If you are not familiar with PHP Zip module, please contact your hosting provider.”
Please help to solve this problem. I have sent to you a ticket.
Regards
Teguh Yulianto
Hi Teguh,
We have just responded to your ticket on this question. Please, check the response of our support agent.
Thanks!
Best regards, Crumina
