398 comments found.
hello, i made an contact form with the integrated Form builder. but now i can’t see the “Form” on the register anymore and cannot change my form. i already deactivated all the plugins, but still did not see it. can you help me? best
Hi,
Most likely you just need to reinstall the Unyson plugin, namely deactivate and remove it, then install and activate it again from Appearance->Install plugins. However, yo can submit a ticket here and provide us a link to your site with wp-admin credentials, so our support agents could check the problem and help you to solve it.
Thanks,
Best Regards, Crumina.
Hi,
I want to add the plugin Bookly to my site. But the plugin isn’t showing in the king composer elements section when editing the pages.
Looking forward to your reply!
Kind regards, Chris
Hi, Chris
Make sure, you have enabled the option to use the content type of this plugin in general settings of KingComposer (http://prntscr.com/ku9gv7)
Best Regards, Crumina.
hello, I installed the theme on my wordpress site but the normal index doesn’t show. I just need my website to be exactly as the screenshots, I don’t want to do all the work again.
Hi,
To get the exact copy of the theme demo, you should follow instructions from this article https://support.crumina.net/help-center/articles/13/15/43/theme-installation-and-demo-data-import
If it doesn’t work for some reason , please submit a ticket at our help desk https://support.crumina.net/help-center/tickets/new and our agents will assist you on Monday.
Thanks!
Best regards, Crumina
Hey, the theme is very nice, i like it pretty much, but i have some issues while customizing this theme. 1. I cant Edit Stunning header (Can’t delete/hide/changePicture_color) 2. I can’t edit Blog options, same as in previous bullet (problebs with Show/Hide)
Hi,
Thank you for choosing our theme. However, it’s a pretty strange issue, could you please submit a ticket here with providing a link to your site and wp-admin credentials, so we could check it from inside.
Thanks,
Best Regards, Crumina.
I cannot give you full permissions, if that’s Okay i’ll give you more detailed information in the ticket and provide you a wp-admin credetials.
Hi,
Ok, please submit a ticket and provide us with more detailed information, better with wp-admin credentials to your site. Our support service is fully confidential.
Thanks,
Best Regards, Crumina.
I have purchased and installed this theme but the forms are not sending email to notify the admin someone has filled out a form, no idea why?
Hi,
Email deliverability is not the theme issue. It depends on the specification and configuration of your hosting. Please, follow this tutorial in order to get more detailed information.
Best Regards,
Crumina.
Email is working just not sending from the forms. But standard WP emails are being sent, but nothing from the forms.
Hi,
Usually, the problem with mail sending is obviously connected with not correct server settings. Could you please provide us a link to your site with wp-admin credentials in our support system here, so our support agents could check it from inside.
Thanks,
Best Regards, Crumina.
I am trying to submit a ticket but the loading spinner appears and does nothing else. I need to submit a ticket asap.
Hi,
Sorry for the temporary problem with the support system. Please, describe your question here and we will try to help you with advice.
Best Regards,
Crumina.
I am trying to edit slides, and keep getting this message:
“Thank you for creating with WordPress.
Version 4.9.8 | Unyson 2.12”
I have encountered this in several other places of the site such as selecting “new” and “form”, “slider” and “project”.
My question is what is it and why is it appearing? It is holding me back from doing a lot.
Hi,
We have already answered your ticket concerning this issue. However, we pretty sure the problem is caused by Gutenberg plugin. If you have this one, try to deactivate it and see if it solve the problem. We don’t recommend to use plugin until it is on testing phase and while their authors fixing bugs. (https://wordpress.org/support/plugin/gutenberg/reviews/)
Best Regards,
Crumina.
Yes that fixed it, and sorry I didn’t know my tickets were submitting.
Its, ok:)
Best Regards,
Crumina,
Is there a list of shortcodes/CSS classes for reference?
Hi,
No, there is no such a list, as it is actually unnecessary. You can make all changes via the frontend builder and preview changes in live mode. Please, specify your question if you meant something else.
Thanks!
Best regards, Crumina
Is it possible to have a combination of SeoSight and Utouch, i really like the colors and widgets Utouch have.
Hi,
Yes, it is possible via our customization department for additional fee. If you are interested, please write to info@crumina.net for further discussion with our project manager.
Thanks!
Best regards, Crumina
Hi I have problem in blog , the date of post show updated time not published time could you check it ? Thank you
Hi!
Please submit a ticket on our help center and our support agents will help you.
Best Regards, Crumina
Hi
I have two issue with the the them
1- I need multi lang a plugin that supports the page builder as I have tried some but they are not working correctly with the page builder
2- I have an issue once I active the page builder the side menu disappear chek line below
https://imgur.com/a/9YfEHenThanks
Hi,
Please, submit a ticket here providing a link to your site and wp-admin credentials, so our support agents could check it from inside.
Thanks,
Best Regards, Crumina.
Hello i want to use particle background in slider so is there any way to use it
Hi,
Unfortunately, there is no such a feature at the current moment, and this type of background requires the additional coding process. Anyway, we will add this feature request in our “to do” list and will try to implement it in one of future updates.
Thanks,
Best Regards, Crumina.
Can you please re issue my licence, as we where building it on the dummy website, its now not recognizing our correct website
Hi,
You don’t really need your licence to be reissued. Most likely the access to Envato Market is blocked on your live site hosting, that’s why you can’t activate the licence. Please, contact your hosting company for help.
Thanks!
Best regards, Crumina
Hii can the feature box layout can be customize like this one : http://prntscr.com/l3uhbl
or is there any other way to design like this the other layout are not so good enough
Hi!
Please, submit a ticket here and our support agents will help you with advice.
Thanks,
Best Regards, Crumina.
What does this error mean : Theme requirements not met: Update-checker extension is required
Hi,
Please, follow this tutorial for a solution: https://support.crumina.net/help-center/articles/62/63/252/theme-is-not-activated
If you have a very outdated version of the theme and you do not see Update Checker extension in the Unyson, then please try to delete Unyson plugin and install it again from Appearance>Install plugins.
If you still have questions with it, please submit a ticket here and our support agents will help you with advice.
Best Regards,
Crumina.
I can’t Activate the theme, the API Key doesn’t work…. What to do?
Hi,
Most likely connection to Envato Market server is blocked by your hosting settings. Please, contact your hosting company for help.
If it is not the case or you have any other questions, please submit s ticket here https://support.crumina.net/help-center/tickets/new
Thanks!
Best regards,
Crumina
Hi, I have bought this theme from another account. I wanted to have mega menu and also check the documentation. But I my menu option it doesn’t give me the option to click the checkbox of mega menu.. Request you to guide me through this.
Regards, Mihir Joshi
Hi!
Please register on our help center using your purchase code, submit a ticket with your issue and our support agents will help you to add mega menu.
Best Regards, Crumina
Hi, I have submitted a ticket at your help center .. Please have a look ..
Regards, Mihir Joshi
hey, im not able to edit the home page slider. It just load ablank window with wordpress version.
Hello!
Please submit a ticket on our help center and our support agents will help you to solve this issue. Thank you!
Best Regards, Crumina
Hi, I want activate theme and have insert username and API key, but have error Your credentials is incorrect! reset this please…thank you
Hi,
This issue usually occurs, when one’s server cannot be connected to the Envato Market one. Theme activation is required only for auto updates. What you can do is to contact your hosting company to get your server unblocked for the Envato server or to use Envato toolkit plugin for updating instead.
Thanks!
Best regards, Crumina
