172 comments found.
Hello, I am using the ServerEast theme and the OT Home Slider is not visible on mobile view in portrait mode. It is visible in landscape mode and on bigger devices. Am I able to make it visible on a device of any size?
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello,
My support expired but this theme wasn’t updated for a long time … is it possible to upgrade wp bakery? shared license not allow to auto upgrade plugin.
Same – Slider Revolution
Hi,
Please contact with us to get plugins latest version: https://themeforest.net/user/oceanthemes#contact
Thank you
work in wordpress 5.6?
Yes, of course. This theme is compatible with WP 5.6
Updating Plugin WPBakery Page Builder (1/1)
An error occurred while updating WPBakery Page Builder: To receive automatic updates license activation is required. Please visit Settings to activate your WPBakery Page Builder. Got WPBakery Page Builder in theme?
Disabling Maintenance mode…
All updates have been completed.
I’m unable to update this plugin
There is a new version of WPBakery Page Builder available. View version 6.4.2 details. Automatic update is unavailable for this plugin. To receive automatic updates license activation is required. Please visit settings to activate your WPBakery Page Builder. Got WPBakery Page Builder in theme?
It installed 6.4.1 instead of 6.4.2
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
uploading the correct version would help and I wouldnt have to open ticket or contact you at all.
Hi, We have upload WPBakery Page Builder on our server, Please follow this to update WPBakery Page Builder: http://oceanthemes.net/docs/blog/2-how-do-i-update-included-plugins/ Thanks
Again the same issue with 6.5.
How long will it take you guys to update your plugins?
Hi,
Please contact with us, we’ll send new plugin file for you: https://themeforest.net/user/oceanthemes#contact
Thank you
An error occurred while updating WPBakery Page Builder: To receive automatic updates license activation is required. Please visit Settings to activate your WPBakery Page Builder. Got WPBakery Page Builder in theme?
Where do I get the license key?
Hi, please follow this to update plugin: http://oceanthemes.net/docs/blog/2-how-do-i-update-included-plugins/
I did deactivate, delete, installed again, and it keeps installing 6.4.0, the latest version is 6.4.1
There is a new version of WPBakery Page Builder available. View version 6.4.1 details. Automatic update is unavailable for this plugin. To receive automatic updates license activation is required.
Hi, Please try again, we have uploaded a new plugin on an online source for download now. Thanks
Now everything seems up to date.
Thanks
Great, Thanks
Hello I just buyed your teplate for wordpress and after the install I need to install required plugins but during the install I have “unauthorized” errors from external source.
“Installing Plugin: OT Testimonial
Pobieranie pakietu instalacyjnego z https://dev.example.pl/wp-content/themes/servereast/framework/plugins/ot_testimonial.zip…
Pobieranie nie powiodło się. Unauthorized “
This is plugin from you repository.
Another bug > I cannot install demo files because I don’t have required plugins … I don’t have plugin because you did not share me.
“Before starting the import, you have to install all required plugins and other plugins that you want to use.”
and more more bugs …
“Import data could not be read. Please try a different file.” – this file is from your repository so you shared corrupt files …
WPBakery is also outdated and cannot upgrade because your dev license not allow this.
Hi,
We’ll support for your problems.
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you
The download of your theme currently doesn’t include the updated bundled plugins listed in the changelog (WPBakery Page Builder). As I saw your reply to a comment, I sent email to contact@oceanthemes.net to get the plugin. I received a auto reply saying: We’ll not support by email from now. So How do I get the Plugin?
Hi,
We have send plugins to your email, please check.
Thank you
Also, where can I retrieve the current whmcs-template files?
Hi,
Now we doesn’t support WHMCS template. You should use default template or buy html version here: https://themeforest.net/item/servereast-web-hosting-html-template/10249177
How do I add the price columns like on the sample theme?
Hi, you can import demo content then edit your content. it’s very easy.
If there is any issue, please submit ticket to be help soon: https://oceanthemes.ticksy.com/Thanks.
Hello,
I receive this error: [22-Jan-2020 11:01:25 UTC] PHP Recoverable fatal error: Object of class WP_Error could not be converted to string in /home/path-to/wp-content/themes/seast/servereast/functions.php on line 406
Hello,
I’ll provide a solution for your problem.
Please submit a ticket on our support system for check and help: https://oceanthemes.ticksy.com/
Support time 9:00 – 18:00 and moday to friday GMT+7
Thank you
Hello
The download of your theme currently doesn’t include the updated bundled plugins listed in the changelog (WPBakery Page Builder). Can you please add them to the downloadable zip file?
Thank you.
Please contact with us to get plugin file: contact@oceanthemes.net , Thanks
Hi,
The domain search page is not working! It is saying ANY domain that i type is is already registered (when it actually is not). Could you please fix this!?
Hello,
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you very much
Im not renewing my support when the domain search isnt even working! Can you please provide assistance with this! Every single domain is showing as not available to register.
How do I send domain searches direct to whmcs’ domainchecker rather then the onsite availability checker?
Hi,
There are 2 options in the domain search shortcode. Please check again.
Do you mean whmcs bridge and the integrated whois?
What I actually want is when some wants to do a domain search it forwards them directly to whmcs so we can use the domain spinner.
Hello,
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you very much
I have to renew my support to submit a ticket. If I do will you definitely help me on this matter
This is an awesome designed theme! I purchased it earlier from here.
& I just found your Theme on this Shop also. At a much lower price.
Even they are Offering the same Theme with Bundle Pack Collection! So, I purchased another one from there also.
I liked this theme very much! So, I bought twice. Thanks for this great design. 
Thank for your feedback
Why oh why have you stopped supplying the WHMCS files? I not have a WHMCS installation that is not working and no way to upgrade the theme! Do you have the files for whmcs?
and no, I do not use whmcs-bridge for a variety of reasons!
Hi, sorry for that.
Because we need to edit code so much to compatible with WHMCS v7+, so we stopped supplying the WHMCS template.
I think you should use default template or you can buy HTML version template here: https://themeforest.net/item/servereast-web-hosting-html-template/10249177
Thank you, It would be good if you made this clear somewhere in this theme
I cant seem to download the latest version from the downloads section.. It is 1.1.1 on there still!
Hi, we’ll check and update theme now. Thanks for your comment.
Still the same after 4 days!
Hi, it’s 1.1.2 now. We updated from August 9.
Hi. If we need to use SIX Template, we will lost the style like your sample, right? example: http://demo.vegatheme.com/servereast/whmcs-bridge/?ccce=clientarea
Hello,
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you very much
My support is expired, but still shouldn’t I see the WHMCS template ? Am I missing something ?
Just to add, WHMCS is installed on a different account.
Hi, because this theme doesn’t support WHMCS latest version. So you should use Six template(default template) to work now.
where i download whmcs template?
Hi, this theme is using default template(six template) now.
Your theme keeps randomly removing the menu from the Primary display position and it is due to not being updated for WordPress 5. Please update immediately.
Hello,
Sorry for support delay, we’ll try to support for your problem as soon as possible.
Please note: Friday, February 1st through Sunday, February 10th are our country holidays. Because of this, there will likely be a delay in reply to your question, possibly until Monday, February 11th when most of our team returns.
In the case something urgent comes up, please create a new ticket in our support tickets system, we’ll get back to you as soon as we can.
Thanks!
