We bought this theme 2 years ago. We had many problems with setting it up properly and we did a lot of cleaning up and correcting bad code in there… That said, it’s a beautiful theme, overrated and maybe too expensive, considering it did not work as a charm straight away.
2 years after, obviously WordPress itself has updated, servers and cPanels have updated, even PHP depreciated older versions.
Obviously our 12-month support, sold with the theme (20-30 dollars), has expired.
We have come across some issues now, that appeared out of nowhere. Issues that appeared from within the theme itself. We cannot even raise a ticket with qodeinteractive.com / Select themes, because they ask from us to buy a 12-months support again for 65 dollars… when a full new licence including support, costs 85 dollars…
NO MY FRIENDS, I DON’T WANT TO PAY 12 MONTHS EXPENSIVE SUPPORT, I WANT YOU TO CORRECT THE ISSUES OF THE THEME THAT YOU BUILT! I WOULD BE WILLING TO PAY THE EQUIVALENT WORTH A WEEK, OR A MONTH MAYBE… THAT’S IT.
Do you make your themes crash on purpose after 1-2 years, so that you can milk your customers asking for more support money…???
STATING THE MAJOR ISSUE (there are more)
The site was working and loading properly, up to now. Everything is fully updated.
Suddenly the site broke, giving a message of critical error and not loading. We identified that the issue is with the theme’s required “SetSail Core” plugin.
The only way to load the site (incomplete and with no structure of course), is by deactivating this plugin.
Even re-installing it didn’t work. Even restoring to previous WP/Theme backups, or rolling back to previous WP versions, or even previous PHP version did not work.
Not even the WP dashboard or WP login page loads, when we re-activate this core plugin. Only by renaming the plugins folder, from within cPanel’s File Manager tool (which we cannot give access to support obviously) will the site load again.