29 comments found.
The links to your site from the documentation seem to be broken as http://seventrees.themerex.net/ does not currently resolve
Hello,
Thanks for contacting us!
Here is a correct link to our demo and docs:
https://seventrees.axiomthemes.com/ https://seventrees.axiomthemes.com/doc/ Thank you.Hi! I just updated the theme. Will you also be updating the WPBakery Page Builder plugin?
Thank you!
Hello,
WPbakery Visual page builder as well as the rest bundled plugins were updated to the latest version in the new theme release. Please make sure to update them using Themerex Updater. Here is the guide: http://seventrees.axiomthemes.com/doc/#installation_theme_update
Regards
Hello! Hope you are doing great.
I have updated your theme. In your changelog you have mentioned all plugins updated to latest versions. The Plugins added in your zip folder are not the latest versions. These are old plugins.
1. Booked Plugin in your theme – v 2.2.5 (latest version is 2.3.5) 2. JS Composer in your theme – v 6.1 (latest version is 6.8.0)
Kindly do not misguide your theme buyers.
Thanks Sunny
Hello Sunny,
Thank you for contacting us!
We have tested installing 1.0.4 theme version – the latest plugin versions are installed from our repository: http://prntscr.com/26epggt Please make sure to update the theme and bundled plugins using Themerex Updater: http://seventrees.axiomthemes.com/doc/#installation_theme_update
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
For the project Property for RENT in Cyprus we are looking for a template or plugin for booking holiday homes, flats and studios. It is important that you can book a property. The payment is done by the provider. Can your template realise this? Many greetings.
Hello,
Thank you for your interest in our template!
The theme includes Booked plugin that allows you to easily manage property booking – http://seventrees.axiomthemes.com/appointment/
If you need multi day reservation, an additional plugin is required. In case some additional stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you for an additional fee. To get started, please submit a request to the “Get a free quote” category at https://themerex.net/support/
Regards.
Hi,
Is there any way I can see a demo of the admin – property dsashboard?
Hello,
Thank you for your interest in our theme!
Sure. You may use option “Presales Question” at https://themerex.net/support/ Our tech support team will be happy to assist you with your request.
Regards.
Hello! Is this template responsive and mobile friendly?
Hello,
Thank you for your interest in our theme!
Sure. The the theme is fully responsive and mobile-friendly. Please check the demo at http://seventrees.axiomthemes.com/
Regards.
Hi, with the latest update of your theme our dropdown menu goes under the revolution slider. Can you fix this? I tried also putting some CSS with zindex but it does not work: https://residencegorette.it/
Hello,
Thank you for contacting us!
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
Hi there,
can you please answer my support request?
Hello,
Thank you for getting in touch with us!
Your support ticket has been updated. Could you please provide the requested website details at https://support.themerex.net/ticket/30052 and get qualified help?
Thank you!
I am getting this error with WP 5.5 https://www.lakesidevillageinvermere.ca/wp-content/themes/seventrees/theme-options/theme-options.js:79:19): jQuery.fn.load() is deprecated
Hello,
Thank you for contacting us!
Let us have a closer look at the issue. Please provide your website details in the support ticket at https://themerex.net/support/. Our Tech support team will be glad to assist you with any questions like this.
Regards.
I can not use the purchase code on the support system (I can not register). The theme not work with the standard Wordpress permissions. There are software errors and I got no solution. 
Hello,
Thank you for choosing our theme!
Please submit a ticket at https://themerex.net/support/ – choose “Presale questions” category and insert your purchase code into the message body – our Tech support will provide you with further assistance.
Regards.
Hello. Funny. I opened one and I sent it 11 days ago… no solution…. 
We didn’t find any tickets under tmiletics username – http://prntscr.com/rear91
Did you use another one? Please provide me with your ticket ID so we could check it. Thank you
Dear support, Ticket number is: 4618. I wrote about 2 things . Your ticket system don’t accept the purchase code, I got zero reaction in the answers. I wrote about the software problem too (you forget to include some wordpress header before use a function in the theme and in the rtx_addons too) but I didn’t get a real software correction and I have no time to these messages. I’am a software developer originally and I copied in the problematic codes into the ticket but no real reaction.
Hello,
Thank you for providing your ticket ID. Please note that standard ticket reply is 24 hours usually less.
The error you faced is related to file ownership/permissions on your server. You can either contact your hosting provider and change permissions or modify wp-config.php file. Please check this article for more information – https://themerex.net/wp/wordpress-asking-for-ftp-credentials/
Regards.
Hello, so for the first (purchase code ) problem no answer. For the second problem is a software including problem as i wrote. On other side if i accept your “solution” it means your theme works only with insecure permission settings (i linked in the ticket too) https://wordpress.org/support/article/changing-file-permissions/#the-worst-outcome, but I understand it is important only for me. I think we don’t understand each other.
Your purchase code is valid, there could be a temporary issue related to Envato API and there should be no problems with submitting it now.
755/644 are recommended WordPress permissions – the theme works properly with these permissions. Please reply to the ticket in case you need to continue the discussion with our Support team. Thank you
Regards.
Hello, when we try to install the theme it says “the link is expired”, can you help us to install the theme? thanks!
Hello,
Thank you for choosing our theme!
The error you get means that upload_max_filesize on the server is lower than required. Please increase it to 32M.
Alternatively, you may upload the extracted theme folder to wp-content/themes directory via FTP. Then activate the theme in admin -> Appearance -> Themes.
In case you get any questions/issues, feel free to submit a ticket at https://themerex.net/support/ – our Tech support will provide you with further assistance.
Regards.
hello
How Can I change slug properties, type “properties_status” and “properties” in other language?
Best regads
Hello,
Thank you for choosing our theme!
Our Tech support is always ready to assist you, please submit a ticket at https://axiom.ticksy.com for further assistance.
Regards.
Hi! I really love this theme!... but, I’m having a problem finding out why my post header and footer will not inherit the full width of my page header and footer?
See: http://mcshanedev.com/CAWM/properties/essex/ – header and footer need to be full width.
Any help would really be appreciated!
Hi,
Thank you for choosing our theme!
You’ve chosen Boxed body style – in this case header/footer will also stay boxed.
If you get any questions/issues feel free to submit a ticket at https://axiom.ticksy.com/ and our support team will be glad to provide you with assistance.
Regards.
how do i get the layout for the contact page: http://preview.themeforest.net/item/seventrees-real-estate-wordpress-theme/full_screen_preview/23174384
Hello,
Thank you for choosing our theme!
You can import the desired page under Appearance > Install demo data – http://prntscr.com/o5uiys Please make sure all other options are unchecked, otherwise theme settings/options will be overwritten.
You may also contact our support team at https://axiom.ticksy.com/ – they will send you the content of the pages you need.
Regards.
Hello! I like your theme and i have a question! Will this theme work with qtranslate-x plugin? Thank you!
Hello,
Thank you for your interest in our theme!
Please take my apologies for delayed reply, we do not work at weekends.
The theme is compatible with WPML plugin for multilingual website.
We cannot guarantee the theme full compatibility with third-party plugins as we have not tested them together. If there is a need, we may create a test theme installation for you so you could access the backend and test the theme with the plugin yourself. In order to proceed, please submit a ticket to category “Pre-sales Questions” at https://axiom.ticksy.com/
Regards.
Not really sure what happened.. all of a sudden my home page slider is gone, menu is gone and added items into the home page I didnt have: http://www.lakesidevillageinvermere.ca/
Hello,
We’ve checked your website and found that menu and slider are displayed properly – http://prntscr.com/norppt
Have you managed to solve the problem? If you get any questions/issues, please send your WordPress login details at https://axiom.ticksy.com/ and our support team will provide you with assistance.
Regards.
I am using child theme change the colors and it keeps reverting.
Hello,
Thank you for choosing our theme!
Please submit a ticket at https://axiom.ticksy.com/ and provide your website details, our support team will provide you with further assistance.
Regards.
the documentation link doesn’t work or go anywhere
Hello,
Thank you for choosing our theme!
You can view our online documentation at http://seventrees.axiomthemes.com/doc/ , this link works fine.
If you get any questions/issues, please submit a ticket at https://axiom.ticksy.com/ and our support team will provide you with assistance.
Regards.
Hello,
During the translatation of templates, I can’t translate the section “You may also like” into Polish. I put the translation in Polish in the progam Poedit, but I can see the correct translation on the webpage. This happens only on that section. When can I changed it? Here is the attachement. Thank you very much. http://www.mspartner.pl.pl/MSPartner/1.jpgBest Regards, Jacek
Hello Jacek,
Thank you for choosing our theme!
Please make sure you edit both language files – from theme folder and ThemeREX addons folder.
If the issue persists, please provide your website login details and FTP details at https://support.themerex.net and our support team will check it for you.
Regards.
Awesome design. Congratulations!
Thank you so much!
