43 comments found.
Hello, I have two questions. 1. I want to make a website and 2 subdomains, do I need to buy a theme separately for subdomains? 2. Is it possible to add functionality from your gizmo theme (an additional field with an icon and text on the product page)?
Hi there,
Thanks for taking an interest! By the regular license on Themeforest you do need to have a separate purchase for each domain, if you do have a subdomain that is directly related to your main domain that it can be alright to use the theme on these two, main domain and subdomain, ex. blog.mysite.com
We hope this helped and let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, i try to register my theme, when i add my Purchase Code i get message ( please wait …), i tried to send ticket but i get message that ( The purchase code is invalid )
Hello,
Please try the suggestions from the article in this link.
When you log in at our Help Center and click on the “Submit a Request” link in header, you should fill in the form as shown in screenshot. First enter your purchase code, then select the profile (in this case Mikado) and then theme.
Support
Mikado Portfolio part of
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Hello, where can I disable the hamburger menu on the right side?
Hello,
If you are referring to the Side Area opener in the header, then you can remove it by navigating to Appearance > Widgets and removing the side area opener widget from the header widget area.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Hi there. I’m trying to make payment for this theme but my card is not accepted by the payment options provided by themeforest. Do you have an alternative payment method that accepts mastercard payments?
Hello,
Since purchase process is handled by Envato, please try contacting Envato Market support directly.
Support
Mikado Portfolio part of
Qode Interactive
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Got that sorted out. Thanks.
Hi there,
We are happy to hear this!
Support
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Hi Pleace How to update Software Version WordPress 6.2.x,? Thanks!
Hello,
The theme is compatible with the latest version of the WP so you can use it without any issues. If you need any assistance, we would appreciate it if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
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Hi Bro Can you ask some Question? Thanks!
Q. Where each page’s code is placed depends on the folder structure of the development framework being used.
【Q1.】https://shiftup.qodeinteractive.com/portfolio/standard/
Hi,
You can adjust layout of the portfolio and blog list pages using the Elementor page builder and the shortcode settings.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.
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Is the cool loading bar as a speedometer (preloader) that appears on your landing page also included in the demo? If not, can you tell me how to get it onto my website in case I purchase the theme?
Many thanks in advance!
Hello,
The preloading animation is also included with the theme and it can be adjusted through theme options (please see screenshot).
Support
Mikado Portfolio part of
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Hi!
Is there also a demo with a video background? If not, is it possible to create a video background like on your landing page?
And my second question: Is the cool loading bar as a speedometer that appears on your landing page also included in the demo?
Many thanks in advance!
Hello,
You can easily add video background either with Elementor page builder or with Slider Revolution. If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
The preloading animation is also included with the theme and it can be adjusted through theme options. For a more detailed overview of theme’s options please check the documentation in this link.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, Is your theme version compatible with wordpress 6.2 ? Can I do the update ? Thanks,
Hi there,
Thanks for writing in! The theme is compatible with the latest version of the WP so you can use it without any issues.
We hope this helped.
Support
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Great thanks ! Best,
Hi there,
Glad we could help!
Support
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how can I use shiftup masonary gallery in a page? Is this possiblle?
Hi there,
Thanks for writing in! Yes, you can use it on any page, if you need assistance with this, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
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When I try to upload shiftup.zip to Wordpress theme it says link expired? Please help iv’e tried multiple times. Is that the correct file to upload?
Hi there,
Thanks for writing in! Please check this article that can help you here also if you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
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I created a support ticket need some help with install.
Hi there,
We are sorry but we could not locate any request from your Envato username, so if you have a request ID please send it over so we can check.
Thank you!
Support
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stradaexotics
REQUESTS 215271
Hi there,
We do see that your request is responded so please continue the conversation with our support team.
Thank you.
Support
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disable Theme Cursor, not working.
I want to turn off the theme cursor but it´s not responding.
Hi there,
Could you please try to change the cursor option on that particular page?
If you still need assistance with this, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Mikado Portfolio part of
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UPS… that works, I was using the main settings… Thank you
Hi there,
We are glad to hear this!
Support
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missing demo file revolution slider, file do not exist
Hi there,
Thanks for writing in! If you are missing the sliders after the import you can always import them manually. Please check this tutorial for guidance.
Support
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I´m missing the slides that supposedly where in the demo import
the plugin is installed although not sure if completely
ok found it thank you
Hi there,
We are glad to hear this, you should know that you can always turn to our support team by submitting a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
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Purchase code recieved.
Hi there,
Thanks for writing in! You can always find your purchase code, please read this article here.
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Hello!
Can you please deregister my Purchase Item Code? I’m transferring my project to another domain and can’t import the template…
I also wrote about it in a private message to you.
Thank you very much!
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
You can always do it on your end from our help center.
If you still need assistance with this please we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Mikado Portfolio part of
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Hello I bought this theme today following the instruction of importing the demo but it’s frozen at 64%. What should I do??
Hi there,
Thanks for writing in! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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This Theme was on my wishlist from last month, but the last update date resisted me to purchase. Finally, I purchased it the first week of this month I really need to say that I was surprised that there are no errors with the latest WordPress versions and really happy with their support. Loved it 
Hello,
Thank you very much for your feedback! We are happy to hear that you are satisfied with the theme
Support
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I’m thinking of buying your template, but I see that it doesn’t have any updates and it doesn’t say that it’s compatible with the latest version of WordPress. That doesn’t give me confidence, could you tell me when you are planning an update of the template please? Thank you.
Hi there,
Shiftup was released in February and it is compatible with the latest version of WP and with PHP 8, the compatibility will be added to the change log once the theme is updated for sure.
We hope this helped and let us know if you have any additional questions.
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Hi, Any theme update expected ? Is the actual theme version compatible with wordpress 6.1 ? Thanks,
Hi there,
Thanks for writing in! The theme will work well with the latest version of WP so you can use it for sure.
Also note that the theme will be updated as soon as possible and the compatibility will be added to the themes change log.
Thank you for your patience.
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Hi, Is the actual theme version compatible with wordpress 6.4.1 ? Thanks,
Hi,
The current version of the theme is compatible with the latest version of WordPress.
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hello i want to ask a question before i buy you have a page that shows all your themes in one page. you have speedometer animation on the splash screen of that page. Can I use this animation when I buy any of your themes?
Hi there,
Thanks for writing in! Could you be more specific on which speedometer animation you refer to so we can be sure to check and answer correctly on this.
Thank you.
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