152 comments found.
Hi, We are ready to launch the website but we have a problem related to customer marketing confirmation (Sent an e-mail to the customer automatically when they sign up for email marketing) Could you help us through this?
Hi, pls create a ticket at here: https://velatheme.ticksy.com/
our developer will check help you
Thanks
which page i need to edit to customize all collection list page
my support is expired for only this issue i cant extend support it is not in any documentation please help
Hi, this means you don’t know how to buy extended support?
Images (non product), banners and logos appear blurry on the store. Please help!
Hello, just bought your theme, looks amazing! Can you tell me how to activate the left menu area on the Megashop 02 demo installation? I.E., the left area “Electronic & Digital” with RED blender image. I looked at your documentation and there is nothing there. Thank you!
I just submitted a tix. THX!
Filter By Type, Vendor does’t work :/
Support responds with a link to a tutorial that, in addition to having blank sections that do not correspond to what I see on the screen, despite the fact that I have attached screenshots.
I need money back.
Hi, pls check your ticket,
THanks
Hello, can the site be translated into Italian?
Another question. Is it possible to use an image as a variant selection? I will sell wallpaper.
Hi, it can translated into Italian and you also use an image as a variant selection
Thanks,
Hi, how to configure the Contacts page?
Hi, pls create a ticket at here: https://velatheme.ticksy.com/
our developer will help you better
Thanks
I contacted support, but the service is too slow. I’m having problems with layout. Mobile css bugs, lengthy support. I do not indicate
pls check your ticket
Hello i like your theme, and would like to purchase it. But i want to ask.
For the variable product page https://vela-kazan.myshopify.com/products/sacrificial-chair-design-2?variant=39282579865665
It’s possible to add description for every varian? like this website feature? https://www.aarke.com/global/carbonator#93=5431
thanks
Hi, it impossible, our theme don’t support it
but, if you want, i can custom for you with small fee
Thanks
Okay, but need to discuss with my partner. Can you email me the estimation fee? tryans(at)live(dot)com
Hi, I need $100 for this job
wow pretty expensive for just one edit. I think i will find another theme. Just checked the preview that your support always ask for additional fee for every edits. Already use many theme before, but the support never ask for fee for edits.
Ok. Thank you and goodluck
Hi, I have a question before purchase. Can all of your “Outstock” templates(Home1 to Home 12) be changed the white background to black? Thank you in advance!
Hi, yes, you can change it if you want. Thanks
Support does not respond, website with documentation down. DO NOT BUY THIS THEME.
http://velatheme.com/guide/velatheme-v2/Hi, i have check it. it’s working. thanks
It’s not span. I bought the theme and when I installed it I noticed errors in the coding. I contacted support and got no response with a solution to the problem. The website with documentation was down and was replaced after my complaint. Is this a service provided by the company?
Hello… does it support the Arabic language?
Hi, yes, our theme supported it
thanks
Hi, I want a refund on the theme. We are not looking for the tag based filter option. Please refund us the money as we discussed.
Hi, pls see guide line create filter at here: https://velatheme.com/guide/velatheme/group_filter.html#sectionFour
if you need to help, pls create a ticket at here: https://velatheme.ticksy.com/
our developer will help you
THank
how to disable stiky nav?
Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.
i dont need support i just want to know how to remove sticky menu from theme
Hi,
pls go to admin -> customize -> theme settings -> vela features -> disable “Float header”
Thanks
Hi, The support URL is not working. Please look into it
Hi, sorry i don’t understand what you want tell me
Hi Do you have prepared translations of the template into other languages (I’m interested in German and French)? I mean checkout, cart, search, etc.
Hi, yes. our theme is supported. thanks
Theme does not work properly with variants. If a product has two variant sets, with one variant being out of stock or unavailable it breaks.
Hi, pls create a ticket at here: https://velatheme.ticksy.com/
our developer will help you
Thank you so much 
Is there something coming updates or a roadmap? I want to buy this theme just want to know how active the development is. Last year I see 1 update with minimal change of Shopify 2.0
Hi,
pls create a ticket at here: https://velatheme.ticksy.com/
our developer will help you
THanks
How to set the capitalization of the page title letters?
Hello, for some reason the newsletter on my site doesnt work https://info-4526.myshopify.com/ i already inputed the mailchimp URL but the newsletter doesnt work. Can you help me out please.
Hi,
pls create a ticket at here: https://velatheme.ticksy.com/
our developer will check help you
THanks
Hi do I change the image /icon for the button that goes to the top of the page when I have reached the bottom of the page?
Hi, pls create a ticket at here: https://velatheme.ticksy.com/ our developer will help you
THanks
