34 comments found.
Fatal error : Uncaught Error: Call to undefined function wvs_get_wc_attribute_taxonomy() in /home2/herlynje/public_html/wp-content/themes/shopio/inc/merlin/includes/class-wc-widget-layered-nav.php:329 Stack trace: #0 /home2/herlynje/public_html/wp-content/themes/shopio/inc/merlin/includes/class-wc-widget-layered-nav.php(145): Shopio_Widget_Layered_Nav->layered_nav_list(Array, ‘pa_sizes’, ‘and’) #1 /home2/herlynje/public_html/wp-includes/class-wp-widget.php(394): Shopio_Widget_Layered_Nav->widget(Array, Array) #2 /home2/herlynje/public_html/wp-includes/widgets.php(835): WP_Widget->display_callback(Array, Array) #3 /home2/herlynje/public_html/wp-content/themes/shopio/sidebar.php(9): dynamic_sidebar(‘sidebar-woocomm…’) #4 /home2/herlynje/public_html/wp-includes/template.php(783): require_once(’/home2/herlynje…’) #5 /home2/herlynje/public_html/wp-includes/template.php(718): load_template(’/home2/herlynje…’, true, Array) #6 /home2/herlynje/public_html/wp-includes/general-template.php(136): locate_template(Array, true, tru in /home2/herlynje/public_html/wp-content/themes/shopio/inc/merlin/includes/class-wc-widget-layered-nav.php on line 329
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i am facing this issue
issue related to shopio plugin how to solve this
Hi there, Thanks for choosing our theme. For your issue, please contact our support team at https://wpopal.ticksy.com/submit and attach your site info also, they will check and support you. Thanks,
I bought your theme today, it looks like great but I notice one issue : the pagespeed score you mentioned isn’t true. As you can see I done some tests with your demo and in localhost… preformance are poor, espacialy on mobile
https://pagespeed.web.dev/analysis/https-demo2-wpopal-com-shopio/d58b2qut69?form_factor=mobileDo you have suggestion or do you plan update to fix it ? It’s a very important point.
Thanks in advance, best regards
Hi.. Thank you for notifying us about the issue. We greatly appreciate your feedback. I assure you that I will personally escalate this matter to our development team for immediate investigation and resolution. Once they have thoroughly examined the issue, they will make the necessary updates to ensure a better customer experience. We apologize for any inconvenience caused and thank you for your patience. Best regards,
Hello, do you have the brand field on product style?
Dear mate,
Yes. Our template supports it. You can check the link demo: https://demo2.wpopal.com/shopio/product-brand/organic/Thanks.
Hi, I have left a support ticket. When I can expect a followup on it?
There’s no reply on my ticket for the past 2 days.
Dear mate, Sorry for the late reply on weekends. We have checked and resolved your issues in the ticket. Please take the time to check for any remaining issues. Thanks.
Hi, does this theme support WPML? You mention WPML in intro text (that appears in themeforest browse section), but it is not listed in the feature list.
Hi there, thanks for contacting us. The theme is compatible with the WPML plugin. Thanks,
Thank you. Does it also support PHP 8?
Yes. Our template compatible with PHP 8. If you have any questions or concerns, please don’t hesitate to reach out to our support team. Thanks
How do you make the site faster for mobile its very slow especially with menus
Hi there,
Thanks for choosing our theme. For your issue, please contact our support team at https://wpopal.ticksy.com/ and attach your site info also, they will check and support you.
Thanks,
HI, subscribe button is not working, its showing error … please select at least one list. didn’t find any related option in mailchimp
Hi there,
Thanks for choosing our theme. For your issue, please contact our support team at https://wpopal.ticksy.com/ and attach your site info also, they will check and support you.
Thanks,
How can I change the variation text color? Unable to change it
Hi there,
Thanks for choosing our theme. For your issue, please contact our support team at https://wpopal.ticksy.com/ and attach your site info also, they will check and support you.
Thanks,
Older version of Shopio – Multipurpose WooCommerce WordPress Theme was installed on our website https://solestone.in/ i.e. version 1.00. But as per your recent update through Envato the shopio theme newer version 1.1.4 downloaded – when extracting the zip file – we found that the child theme is missing, and only the parent theme was available in the zip file. Hence we wanted to check if we should replace only the parent theme and retain the older version child theme as it is, or would you be providing a newer version of child theme for this update.
Hi there, thanks for choosing our theme. Yes, the update doesn’t affect the child theme. You can update the parent theme and keep the old version of the child theme. Thanks,
Thank for the swift revert. Appreciate!
Ok. Thank you for using our template.
Hi Author,
Do you have option to set favicon?
Hi there, thanks for choosing our theme. Please go to Dashboard > Appearance > Customize > Site Identity > Site Icon to set a favicon. Thanks,
Hello , is the theme support wcfm or dokan? for multi vendors , thank you
Hi there, thanks for contacting us. You can use Dokan multivendor marketplace plugin with the theme. Thanks,
and wcfm?
Yes, you can use Dokan and WCFM with the theme. Thanks,
Hello,
I am having an issue with checkout on my mobile device https://forestclay.com
On mobile devices when customers add a product to the cart and then press checkout, the cart empties immediately.
Please suggest what to do.
Hi there,
Thanks for choosing our theme. For your issue, please contact our support team at https://wpopal.ticksy.com/ and attach your site info also, they will check and support you.
Thanks,
Hi. When viewing the website and shop pages on mobile. There is no visible add-to-basket button under each product. There is a hover-over feature on the desktop which does not translate well on to the mobile user experience. The add-to-basket does not show as standard and users are required to tap a product which then brings up an add-to-basket button, but at the same time, it then takes the user to the product page. So in terms of a quick buy experience where users could just click on the add to basket right on the shop page is not working very well. I see no options to fix this within the wp dashboard. Please could you advise how I can keep a ‘add to basket’ button under each product when viewing in archive/shop/category pages where all products show? Not just on a single page or on hover for mobile. The client site is ready but they have this issue which I need to fix before going live. So there is some urgency involved, thanks.
Hi there,
Thanks for choosing our theme. For your issue, please contact our support team at https://wpopal.ticksy.com/ and attach your site info also, they will check and support you.
Thanks,
Hi, thanks Have opened a ticket yesterday. Just awaiting a reply.
Hello. I use Ultimate Member and use a custom registration process. In the Toy Demo of your theme, when a guest user clicks the My-Account button from the header, a login popup appears.
Can I customize this popup as I would like to add and change some elements?
Hi! Yes, you can customize it. If you need any technical help, you can submit a ticket here: https://wpopal.ticksy.com/
Thanks,
Hello. I cannot seem to import the demo content successfully using the Theme Setup Wizard. I choose the demo that I want to import (home 
, but the download keeps resetting at around 21-23%. Can you help please?
Hi there,
Thanks for choosing our theme. For your issue, please contact our support team at https://wpopal.ticksy.com/ and attach your site info also, they will check and support you.
Thanks,
Thank you. I managed to solve this issue by disabling all plugins, and then performing the import
hye, i wrongly pay for 2 same theme, i want to buy only one theme, i want to refund the other one $59. Thanks
Hi, please send us 2 purchase code files of Shopio you’ve bought to our email help@wpopal.com. We will check and refund you one license. Thanks,
When will you reply to my ticket? It’s been more then 48hr
Hi! Please check your ticket, it has been replied. Thanks,
can I use a license to set up your theme templates on multiple subdomains of my agency’s main domain, to create a portfolio?
Hi there, This license is required for each subdomain. Depends what the subdomain is for example of you had a theme and then blog.website so it’s clearly part of the main site then that’s ok but simply using sub domains for different sites is not allowed. Thanks,
But the final product is just one: virtual agency with the models, just for showcase, installed in the subdomains of the agency. They will only serve as the agency’s portfolio, nothing more. And when a model is sold, we purchase a new license for each model sold.
Still can’t I?
Not perfect on the mobile…I hope to improve the design of mobile pages.
Hi there,
Thanks for contacting us. We need more details so that we can assist you. Please contact our support team at https://wpopal.ticksy.com/.
Thanks,
Very nice. Can I see an RTL demo?
Hello! Thanks for contacting us. Currently, the RTL demo is not available, but our theme is RTL supported.
Thanks,
Ok, so if I test it and the theme will not support RTL 100%, could I get a refund if I’ll want?
Also, do you have a list of features you’re planning on adding in future updates? Can you share it, so we’ll know which features will be added in the future?
Hi! Yes, you can request a refund, and we follow the ThemeForest refund policy: https://themeforest.net/page/customer_refund_policy
We don’t have the list of future features, so we can’t give you.
Thanks,
