Discussion on Shopkeeper - eCommerce WordPress Theme for WooCommerce

Discussion on Shopkeeper - eCommerce WordPress Theme for WooCommerce

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6437 comments found.

Can Shopkeeper function properly without WPBakery and Templatera? I’d like to delete them and use Gutenberg.

Was interested in your block based theme, but the main menu is in the lower left corner of the page, and I don’t want to hide my most important pages there.

Hello Robert,

Yes, Shopkeeper works without the WPBakery plugin as well. We’re currently working on an update block-based demo and we’re improving the block editor along with its continuous development, so, stay worry free.


Please reply according to this ticket #117242

Hi @naiemofficial,

My colleague Hina will get back to you as fast as possible, please continue the conversation there.

Cheers, Adrian B


Kisiko Purchased

I have an inquiry. How can I do that if I want to use this theme for multiple websites? Wonderful theme. Thank you so much.

Hi @Kisiko,

One theme license covers one domain only. You will need to acquire another license for every additional website.

Cheers, Adrian B


Kisiko Purchased

By different id? Or will it be no issue even I buy one more license by using the same id?

Hi again,

Yes, you can buy a new license using the same ID.

Cheers, Adrian B

Hi guys, at what stage do you think the demo content will be editable with Elementor?

Hi @eluyendyk,

We are working on a additional demo content to be used with Elementor, even so I can’t provide you with an estimated release date.

Cheers, Adrian B

Hello guys.. Are you planning to make demos with elementar? will this theme will work on elementar now ? without barkley visual composer ?

Hi @anirbandash,

Yes, we are currently working on an additional Elementor demo content, even so I can’t provide you with an estimated release date.

Cheers, Adrian B


Is WPbakery page builder included in the theme?


Hi @Wendywagenmakers,

Yes, WP Bakery is included in the theme pack.

Cheers, Adrian B

Hi, how i disable / de-register a license in the website?

I can’t see a Shopkeeper > Updates in the backoffice to disconnect the license (it’s an Admin account)

Hi Miguel,

Adrian here. I will do my best to help you with updating the theme. It sounds like you’re using a really old updating system that’s no longer in place. That’s no longer needed.

You can always get the latest version by downloading it from http://themeforest.net/downloads and reupload it over the old one.

Once you do that, you can read https://www.getbowtied.com/documentation/shopkeeper/getting-started/updating-shopkeeper/ and it will help you setup future update.

If you need any further assistance, please reach out to our support team using the Support tab above: https://themeforest.net/item/shopkeeper-ecommerce-wp-theme-for-woocommerce/9553045/support


Ralph_Ede Purchased

Are the theme and WPBakery editor tested and fully compatible with PHP8? PHP8 seems to have significant speed improvements over PHP7.4.

We’re running a few sites on PHP8 and we’re not aware about any issues. If you run into any issues, please reach out to our support team using the Support tab above.



noirebene Purchased

Hi, i have modified the single product thumbnails who are now under the main image on single product page. But when i click on a thumbnail, the image is opened in another window. What can I do so that when I click on a thumbnail, it is displayed instead of the main image? Many thx Phil

Hi @noirebene,

We are working on an alternative product page layout with thumbnails under the main image. In the meantime, please contact our support team and one of our colleagues will take a look at your current custom solution.

Cheers, Adrian B


dimarso Purchased

Hi, don’t you have a ticket system for your support, I think the current help support is inefficient because I can’t follow the issue or your replies.You sent me a reply by email (more than 48 hours) but I don’t know if I can reply (I get the feeling I can’t) to the same email.can you help me with this? Thanks

Hi @dimarso,

Sure you can reply to the emails, maybe your email is moving the conversation to spam or is blocking the answers. You can simply search all the conversation from support at getbowtied to have a better overview on conversation history.

Cheers, Adrian B


scendrant Purchased

Hi, recently I’ve not been able to save any changes made on WPBakery. This message will show up: Connection lost. Saving has been disabled until you’re reconnected. We’re backing up this post in your browser, just in case.

I’ve checked my network connection and it’s fine. The shopkeeper theme is up to date.

Is there a way to resolve this?

Hi @scendrant,

Make sure you have the latest WP Bakery version in Appearance > Install Plugins section.

I can see you have various plugins installed and one of them could be confliction with WP Bakery.

De-activate all the 3rd party plugins you are using and see if the issue still occurs. In case it doesn’t, enable the plugins back one by one to determine which one is causing it.

Feel free to contact our support team so we can check your issue: https://themeforest.net/item/shopkeeper-ecommerce-wp-theme-for-woocommerce/9553045/support

Cheers, Adrian B


omarovi Purchased

My last message was on Fri, Apr 30, 6:04 AM (7 days ago) , Knowing that tomorrow is a Saturday :( , please inform your colleagues to respond according to Ticket No. #117090

Hi @omarovi,

My colleague Hina is working right now on your ticket and will get back to you as fast as possible. Thank you for the patience!

Cheers, Adrian B


mammute Purchased

Slider does not work anymore on Chrome as you can see here: https://myhorecalab.com/ If I check the site on Firefox or Brave it is still working properly. Can you fix it?

Hi @mammute,

This issue could be caused by different things like an outdated theme version, a custom code or a JavaScript code in the Child Theme or by a conflict with one of the plugins. Please check all of these and contact our support team in case you need further assistance: https://themeforest.net/item/shopkeeper-ecommerce-wp-theme-for-woocommerce/9553045/support

Cheers, Adrian B

Hi guys! Have some way to put “Shop Notice” on the top? Thanks

Hi @fvergara88,

The Store Notice can be enabled in Appearance > Customize > WooCommerce > Store Notice.

Cheers, Adrian B

How to add call-to-action-canvas moving? That you have on your Demo website!

Please let me know that function is really good.

Hi @arifsharif01,

You can enable that in Appearance > Customize > Header > Header Elements: https://www.screencast.com/t/6AKinr5b5

I have also answered to your support ticket providing you with more info.

Cheers, Adrian B

Does this theme support a muti-vendor plugin?

Hi @gbmoffett,

Yes, Shopkeeper is optimized for Dokan and should be working just fine with any other multi-vendor plugin.

Cheers, Adrian B

Hi! I’m using your template with Elementor, but i want to include in a template made in Elementor your tob_bar_shop to filter in Shop Page and Category Page.

There is any option to do this?

Many thanks in advance!

Hi @EasyMode

The WooCommerce filters can be currently used only on native WooCommerce pages.

Cheers, Adrian B