6813 comments found.
Hi – love Shopkeeper. Been using it for years. Just wanted to report a minor bug. We have lots of one of a kind products on our site and when using Product Quantity Style 2 on the product page, if the product has only one item in stock the – + still appears, even though the quantity is hidden. Would be great if the – + could be hidden too, so it just shows the ‘Add to basket’ button. Many thanks!
Hi! I run a collective as a marketplace and have been using Atelier for about 5 years. They have stopped updating their theme and things are starting to go wonky. I saw that you have had people use Dokan, but what about MultiVendorX? Have you had anybody use your theme for their market plugin?
You have nice lookbooks and other collection options, but I also really want a page that lists our shops. Right now I am using our portfolios for both their story and their products. We import 50 products and then link back to their sites, kind of like an affiliate model. If we need customization, how much do you charge?
One of the things that has not been working is that no clicks in the marketplace are showing up as data. I’ve tested it with one of our members. She clicked on four of her items and they didn’t show up on our stats, nor on hers. I’m losing members because of this as they feel their is no action. Hard links on blog posts and other pages do show up, but nothing in woocommerce. Any idea why that is happening and could your theme fix it?
Atelier has its own page builder and I do like WP Bakery, but what happens with the content when we change themes and have a different builder? Is it going to be a total mess? I’m so nervous about this, but I really have to move to a different theme…. Any suggestions will be helpful!
Here’s how I have my site set up now: https://www.artizanmade.com/
Hi, our theme is compatible with WPBakery, and pages built with this builder will display correctly when you change the theme.
I suggest you to test our theme, I’m sure it will be love at first sight.
Thank you, but you haven’t answered whether anyone has used it with MultiVendorX….
@turtleturtle I had this exact same problem (centering logo on mobile) and Customer Support did not want to resolve it due to it being “custom modification”.
Thanks for bringing this to our attention!
hey legends, how can i center the logo and move the mobile menu to the left?
Hi, please contact us on support, one of the developers will try to help you.https://www.getbowtied.com/support/
Do we have an ETA on the next update, please?
Hi, the next maintenance update will be released between 20 and 30 May.
Dear Get Bowtied team, is there any way to download the Shopkeeper portfolio plugin from somewhere? Installing it via my Wordpress Backend is not working. Thank you so much in advance.
Hi, sure, here’s the link: https://github.com/getbowtied/shopkeeper-portfolio/archive/refs/heads/master.zip
Thank you so much, I appreciate it!
WooCommerce had an update today (7.7.0) is it safe to update the plugin or wait for a theme update?
Hi, Shopkeeper is tested and compatible with WooCommerce 7.7.0.
Thank you thank you
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Hello, I am trying to access the support page but with no luck! I have a valid license but I am stuck at “To finish signing in, click the link we sent to ….” with no e-mail in my inbox! I have tried with 3 different e-mail accounts and I am constantly checking my spam but with no luck! What else can I do?
Hi, I sent you a link to reset your password. Please check it.
Hi, Unfortunately I haven’t received any links! Where did you send it? I believe this is the essence of the problem, I am not able to receive any e-mails from your system…
Hi, the email was sent to johngounaras[at]gmail.com. Please whitelist the emails from getbowtied.com or try with another email.
hi, my theme (shopkeeper) has expired. So where can i get the latest version? Thx
Hi, this article explains how to update Shopkeeper: https://www.getbowtied.com/documentation/shopkeeper/getting-started/updating-shopkeeper/
Hello! Can you please tell me where to find the template file that contains the code that determines that class=’widgettitle’ is an H2, as shown in this code:
Hi, sure, please contact our support team here: https://www.getbowtied.com/support/
I don’t agree with your answer.
Are you saying that I have to pay to get an answer to that question? This is unethical.
Your theme has a serious SEO error in the code and I demand a solution for free.
How is it possible that “Cart” is inside an H2? >>> h2 class=”widgettitle”> Cart<<<<
I think this is a serious bug that should be fixed for free. It is seriously hurting my business.
I look forward to hearing from you.
Hi, of course you have the right to disagree with my answer, I’m just trying to direct you to our customer service, our developers can help you quickly.
In the meantime, can you identify the problem you are talking about on our demo? https://shopkeeper.wp-theme.design/
Is there any way to contact support without having to pay?
Yes, I can identify the problem in your demo.
I’m waiting for a solution.
Hi, can you please share with us where you can identify that in our demo? Thank you!
I could send you a screenshot, but this forum does not allow it. It also does not allow pasting code, however I will try to explain where it is in your demo:
If you analyze the cart icon in the menu-wrapper, inside of “div class=“widget woocommerce widget_shopping_cart” is the “h2 class=“widgettitle”>Cart”
For SEO reasons, that element should not be an h2.
If you provide me with an email I could tell you exactly where the error of your template is also in your demo.
I look forward to your response.
Hi, that h2 is the wordpress default for widget titles. I agree with you that in minicart that h2 is not justified and in the last update we changed this and replaced the minicart h2 title with a trivial div.
OK. I have reviewed your demo and I have seen that you have already fixed the error.
when i use super cache and visitor first visits a specific page from mobile then if i visit the cache page from desktop i see the mobile menu . i inspected css and i see menu-wrapper is mobile is loaded in desktop. any advise? i suspect a js is loading the is mobile? can you help me i want to exclude it from super cache?
Hi, please contact our support team here: https://www.getbowtied.com/support/
One of my colleagues will help you get what you want.
Hi, I bought this item but how can I update the WPBakery, have a good day.
Hi, please contact our support team here: https://www.getbowtied.com/support/
One of our developers will explain you how to update this plugin.
Hi there Template demos designed only with Visual Composer page builder?
Hi, for now, yes, soon we will release new demos based on Elementor.
How do I hide out of stock products from the live search?
Hi, woocommerce does not have this feature by default, you will have to search for a plugin to get this functionality.
I purchased this theme way back, but have no chance to work on it. I am hoping to have someone work on my website using this beautiful theme http://bit.ly/3oaCjcV
Anyone else running into Elementor’s theme builder and kit library not loading if SK extender is enabled in the latest release? We’ve tried this on 4 installs, 2 brand new and 2 existing. Always breaks and goes straight to dash.
the product gallery images are now showing up on the left instead of underneath the main product image. Also we used to be able to hover over a product gallery image to make the main image switch, now we have to click to change the image. Is there a way to change this to how it used to be?
Can you give clearance directions on how to access support ?
I have been clicking on the link here on the support tab.
It takes me to your site-
And then I cannot login although I do have a valid license-
Hi, all you have to do is go herehttps://www.getbowtied.com/support/
and follow the instructions on the screen.
I’ve just updated theme on clients site and I’ve noticed that you’ve swapped the “function shopkeeper_after_header_components()” from ”\functions\wp\header-functions.php” to ”\functions\wp\footer-functions.php”
This means anyone using a child theme that has modified one of those function files will end up having a broken site.
Hi, please update your child theme and the functions you use to be compatible with the latest updates of the main theme.
We have no control over the child theme which can be customized by each user according to their needs.