Reviews for Shopkeeper - eCommerce WordPress Theme for WooCommerce

Reviews for Shopkeeper - eCommerce WordPress Theme for WooCommerce

4.63 (1,298 ratings) 4.63 stars
Cart 32,243 sales
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1,298 Reviews

for Customer Support

Overwhelming support from the getbowtied team. They were very quick in responding to my queries and guiding me with proper help and support for getting my shopping cart setup easily. Thanks to Adrian and team. You guys rock!

Author response

Thank you so much! We are doing our best to help all our customers, and a feedback like yours is exactly what motivates us.

for Design Quality

Poor design options and layouts

Author response

Hi @Colehicks88,

We are doing our best to have a perfect balance when it comes to code optimization and a modern theme design. Probably you haven't properly check all the Customizer options, feel free to contact our support team in case you need any help on setting everything up. https://themeforest.net/item/shopkeeper-ecommerce-wp-theme-for-woocommerce/9553045/support
Check our demo content too, you can have a better overview on both design and functionality: https://shopkeeper.wp-theme.design/
If the theme isn't a good fit for your project, please use this form here to request a refund: https://themeforest.net/refund_requests/new

Cheers,
Adrian B

for Customer Support

The theme is great, but what strikes me the most is the tireless customer support.

Author response

Thank you for letting us know about your recent experience with Shopkeeper. Our goal is to provide a consistently reliable product and an exemplary level of custom support. We are happy to see people are appreciating our work.

for Code Quality

I can't say enough good things about this theme and its sister theme The Hanger. Both are a must have for any dev or ecommerce business looking to stand out from all the rest.

The insane perfection of the coding, the commenting and design blows any other theme out of the water. Not to mention it doesn't bloat like so many other themes out there.

Compatible with most page builders is a plus too, but I do not recommend ever using Elementor with any eCommerce theme.

This theme allows for easy to customize hooks and more. The only issue I've encountered is a way to hook into the Customizer. That's one thing that this theme and The Hanger are tricky to do.

The staff at GBT are amazing as well. David, Adrian and the rest are always quick to reply back when I need a question answered. They seem to genuinely care about their customers.

Hats off to GBT and keep up the great work!

Author response

Thank you so much! Our goal is to provide a consistently reliable product and an exemplary level of custom support. We are happy to see people are appreciating our work.

for Customer Support

Great template ! Modern design, flexible. Suitable for shops but also for any website, it makes clean pages.

Author response

Thank you for your feedback. Cheers from everyone here at Get Bowtied!

for Customer Support

Great support!!!

Author response

That's great feedback! Thank you for using Shopkeeper.

for Code Quality

Extremely slow
Can not change anything
Full of bugs

Author response

Hi @Hifaya,

A site can get to be slow for various reasons and the theme is just only one of them, but it could be the server, the setup, the actual content, etc.
The best I can do is to confirm that the theme doesn't have any known issues that would slow down your site.
Feel free to contact our support team to check your setup: https://themeforest.net/item/shopkeeper-ecommerce-wp-theme-for-woocommerce/9553045/support

for Customer Support

A great theme and and an awesome support !!

Author response

Thank you for your feedback. Cheers from everyone here at Get Bowtied!

for Customer Support

Their support is awful! You need to wait 5 days per reply via email and every reply is not helpful! Just general replies instead of helping with your problem. They have the "thats the way theme works if you dont like it go somewhere else" attitude.

Also i just wanted to know where can i insert a shortcode for my currency converter plugin so that it will display beside the wishlist icon on the top right and they said thats "theme customization" and its a paid service so they wont tell me or help me.

I did not even ask them to do it, all i asked is to point me to where i can do it and i will try to figure it out but they won't even help me! I've purchased multiple themes for multipe platforms and i always have issue with these "top seller" themes and their support.

I highly recommend instead of purchasing due to a theme is "top seller" thinking you are going to get a better quality product/support to think again.

If you want to purchase this theme, make sure you have sufficient knowledge to fix any issues you come across as support will not help you!

Author response

Hello there,

Adrian here this time. I am getting in touch to express my regret for the fact that you're feeling this way about the support service you received.

I've checked the requests and I understand the Hina pointed you to the right direction, the file you would need to customize to have the header the way you need it to be.

Regretfully that's the best we can do. Since we do not offer paid customization services it's clearly not a case where someone want to upsell some extra services, we're just not the right ones to take things further than that.

We're doing our best to help everyone for as much as can, even when it falls outside the support policy here on ThemeForest, but we simply cannot fulfill all the requests we're receiving. I really wish we could have helped you too. Thank you for understanding that.

We'll always try to help, so free to come back if you have any more questions as you move forward with your work.

Adrian.

for Customer Support

very good, friendly and competent support. emails are answered within short or quite short time. professional design and well thought out shop design. nothing is missing and also customizations can be implemented very well.

Author response

Thank you so much! We are doing our best to help all our customers, and a feedback like yours is exactly what motivates us.

for Customer Support

Simply Great !

Author response

Really happy to hear you enjoy working with Shopkeeper! Thanks for using it!

for Customer Support

I really like this theme and I've been using it for several years now. After I experienced a display issue after an update, Adrian was very helpful in providing the necessary code to fix it even though my regular support had already expired. Thank you very much, I appreciate your help, I'm sure I'll be using Shopkeeper for a long time (because it's a great and very flexible theme, by the way).

Author response

Thank you for trusting Shopkeeper for so long. Best of luck with your business!

for Design Quality

Perfect

Author response

Couldn't agree more! Thanks for using Shopkeeper!

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