131 comments found.
I download all files, unzip get “Code_v3.4.0”,”Guide” and “Licenses” dir, in “Code_v3.4.0” dir can’t found Magento1.9 theme only have Magento2 Theme. Where can I download Magento 1.9 theme?
Dear sir,
Thanks so much for contacting us
Please submit a ticket via this link: https://www.magentech.com/support/tickets . Our developers will send you the Magento 1.9 package
Thank you!
I have submit a ticket via on this link: https://www.magentech.com/support/tickets . After I submit ticket, I have wait long time more than 16 hours, nobody response. I just need you give me Magento 1.9 theme downlaod link ! What and how can I do ?
If can not offer Magento 1.9 theme download, I want my money back!
Hello,
I have purchased theme of your company from Theme forest but when I install it it is not giving all options which you have advertised in documents.
Here is the theme I bought https://themeforest.net/item/shoppy-store-responsive-magento-2-19-theme/11666437/comments.
Unfortunately I have read comments of people after purchasing which are very bad about you. Many has complained you do not response. I hope you will help in installation quickly.
Looking forward to hear you soon. Regards, Samina
Hi Samina,
Thanks so much for contacting us
Please create the ticket via this submission link to get support from our developers: https://www.magentech.com/support/tickets .
Remember that our responding time is within 24 hours excepting from weekends. To save time of support, please send all exact FTP and website information via ticket for developers to check!
Thank you so much!
I have done but I got no response from yourside. I want my refund back. I dont want this theme.
Hi Samina,
Could you please give me your ticket number?
We will check it right now.
Thanks & Regards,
Anuradha is talking to your staff on the ticket . I want full solution of this theme. There are lot of errors in it.
Enable Mobile Layout, but when i use laptop connect, mobile layout is display. ? can u help me
Dear sir,
Could you please clarify more what you mean? Our theme will auto-change to mobile-friendly layout when opened in smart devices.
Thank you!
i Have configured the theme but i cannot find blog section in the backend, niether can i see the blog section above the footer on the home page. if anyone could help me with this it would be great.
Dear sir,
Thank you so much for using our theme. For any technical issues, please create the ticket via this link: https://www.magentech.com/support/tickets . Our support team will help you there.
Best Regards!
This is killing look at the complains! I also had issues installing socialkit infact I bought and gave it to my hosting company to install only to get back and complained of the software and I complained to evanto, and ask for a refund from them as they aare selling junkware to people! Up till now my money is still hanging with evanto codecayon nothing has been said from their end. See the nonsense thing that they sold https://screencast.com/t/AC1It2Ao now I’m going to use my bank to locate them! And the whole world will hear this! Thank God I’m a publisher. It will be my #trending news now.
Dear sir,
We do not understand what you said. We do not know whether you have bought our theme or not. Anyway, if you have any issues and need help, please let us know!
Thanks!
Hi, I have a question: Does this theme support the marketplace or Multi store?
Hi sir,
Thank you so much for being interested in our theme. This theme does not have this module but it does support Multivendor Marketplace 
Best Regards!
Hi, the import of categories for sm mega menu works in Magento 2.x or only in Magento 1.9.x ?... Regards
Hi sir,
It is pity that it does not support in this theme. Our mega menu can only import to be the same as our demo, or create menu and show to category. There is no import categories for menu.
Thanks!
Hi, I have a pre sales question. I am planning to create a multi vendor website by installing the Dokan plugin. If I purchase this theme, is there a way to allow vendors to access all of the home page layouts that they can choose from?
Hi sir,
For module from the 3rd party, we need to check the compatibility with our theme. If you don’t mind, you can send us module to check. If it is compatible with our theme, we will announce you and you can use it. About having access all homepages, you can absolutely do it
Thanks!
Dokan plugin. That enables woocommerce/WordPress sites to become multi vendor sites.
Hi sir,
This is Magento CMS, not Wordpress Our theme is built based on default Magento Theme, if your module is compatible with default one, it will work well on our theme
Thanks!
I know, but I plan on installing it on WordPress. My question is, if I purchase this theme and install Dokan plugin to turn it into a multi vendor website, is there a way to allow all of shoppy store’s layouts to become available for vendors to choose from?
Hi sir,
If you module can work on our theme, you can absolutely do the thing above
Thanks!
Hi sir,
The link you sent us above is for Woocomerce, not for Magento. This is module we recommend for this theme: https://store.webkul.com/Magento-Marketplace.html
Thanks!
how can i remove the language drop down on the top right corner ?
Hi sir,
Please create the ticket via this submission link to get support from our developers: https://www.magentech.com/support/tickets .
Thank you so much!
We have purchase this theme and ever since we downloaded this theme site is very slow . My developer has mentioned it is due to every single module on home page . Here is the link to the site www.chicagoknifeworks.com/latest . When we disable the module speeds ramps up , but as we enable the module one by one speed slows down a lot . This is not acceptable . Please provide solution .
Hi sir,
Please create the ticket via this submission link to get support from our developers: https://www.magentech.com/support/tickets .
Remember that our responding time is within 24 hours excepting from weekends. To save time of support, please send all exact FTP and website information via ticket for developers to check!
Thank you so much!
Hello i am planing to buy this theme, but before buying i need to ask that the compare button on the product doesn’t do anything but just says product added to compare list but i don’t see any compare list and the link in the footer of demo site “My compare” is not opening. Can you please explain how it does it work ?
Hi sir,
This is compare button which allows you to add any items you chose to the compare list. When you click this button, you will have 2 options: 1. Add to compare and continue view product ; 2. View compare list.
In demo, we just turn off that button which is the reason why you see nothing. Now we turn on, you can check in our demo.
If you still have any questions, feel free to ask us!
Thank you so much!
do you offer any subscription membership ?
Hi sir,
We have Magento Theme Club (MTC) and Magento Extensions Club (MEC) on our site, you can see here: https://www.magentech.com/
Thank you so much!
Installation error and team does not support on time. When i installed on Fresh Magento Copy then it gave error. They asked me to use quick install setup and i did that too but no luck.
I’m stuck up and they are not responding.
Hi sir,
Could you please give us your ticket number to check again? Our responding time is within 24 hours. However, we will try our best to respond and fix your issue in the shortest time.
Thank you so much!
Status open
Code MIN-0000001353
Priority normal
Assigned To MT Tu
I can understand that respond time is 24 hours but be specific with replies. Don’t delay the work.
also, theme configurations are not working. we are trying to fix things from back end.
Hi sir,
Sorry for not replying you soon. We have just came back from National Holiday. We reported your ticket number to our support staff. Your issues will be fixed soon.
Thank you so much!
Why is nobody replying MTT-THEMEFOREST-US3M0ADO71?
Hi,
Just a quick presales question, does this theme have option for a sticky menu / header?
Thanks
Hi sir,
Thank you so much for being interested in our theme. We are sorry for letting you wait so long for answer. You absolutely can set up sticky menu/ header for this theme in Admin Panel.
During installation and Usage, if you have any questions, feel free to contact via this ticket system: https://www.magentech.com/support/tickets .
Best Regards!
Reset a password page (/customer/account/changeforgotten/) is blank. I’ve tried to check if it works on the theme demo but I didn’t get a “reset your password” email. For other users of this theme – is this functionality working for you ? I’m trying to check if is a probl. with the theme or the changes (minor) made to it. Thanks!
Hi sir,
Could you please give us your purchase code to check?
Thank you so much!
We’ve fixed it, there was an error in the customer layout file. We don’t have the latest version of the theme installed but you may want to check to make sure the current version of the theme doesn’t have this error.
Hi sir,
Many other customers used this theme and now can control their website perfectly. May we have your purchase code to check again before we give you solution? We suspect that your support was expired. If so, please extend your support to get help from our team.
Thank you so much!
How do I update to the newer version without overwritten my over writing the data
Hi sir,
Please create the ticket via this support system: https://www.magentech.com/submit-a-ticket/submit-ticket. We will help you there
Thank you so much!
Hi i have Buyed Theme For Hare And Main Problem Of This Tamplete is when i go to edit besic products Like : Magento Store => Configuration => SM Basic Products Now Working when i Edit this Please help me how to Edit Besic Product in Home Page Our Installed demo Site: ityadistore.com/ityadistore
please just comment below how can i edit home page besic products
Hi sir,
Please create the ticket via this submission link: https://www.MagenTech.com/submit-a-ticket/submit-ticket. All problems will be solved there
Thank you so much!
Hello
I can not Manual Installation this path /var/www/html/magento2/themes/market: is incorrect
What is correct ?
all my files in root public_html …
thank you
Hi sir,
Could you please give us purchase code to check again?
Thank you so much!
Hello Order ID :59733866
Hi sir,
Could you please tell us where you made purchase of this theme? If you bought this theme on ThemeForest, please give us purchase code
Thank you!
Hello Yes , ThemeForest This Order ID :59733866 && Receipt: RCD11980569
I see Same problem : https://i.stack.imgur.com/3RgqB.jpg
Hello More than four hours without an answer!
Where support after payment and purchase ?
Hi sir,
We would like to ask you for purchase code because we want to confirm that you have really made purchase of this product on ThemeForest. The reason we check is that we do not see “purchased” mark on your username
Please give us exactly purchase code, not Order ID and Receipt
Thank you so much!
How can I disable the language selector. I want to support only English at the moment.
Hi sir,
Thank you for making purchase of our theme. To get support, please open ticket via this submission link: https://www.magentech.com/submit-a-ticket/submit-ticket. We will check and respond you soon.
Best Regards!
Hi MagenTech, Pls answer my ticket
I got this error while trying to run php bin/magento catalog:images:resize error ” [InvalidArgumentException] There are no commands defined in the “catalog:images” namespace.
and this error Got stucked Step 6: install 49%
Installing user configuration…
I check the error log and I found this
[19-May-2017 15:52:41 UTC] PHP Fatal error: Class ‘DOMDocument’ not found in /home/mystore/public_html/vendor/magento/framework/Config/Dom.php on line 377
Hi sir,
Firstly, thank you so much for making purchase of our theme. To get support, please create the ticket via this submission link: https://www.magentech.com/submit-a-ticket/submit-ticket. We will check and help you.
Best Regards!
How many ticket do I have to create? I have created ticket since 4days ago..I have sent all the information requested for installation and nothing has been done. MTT-THEMEFOREST-Y546R716N6 Assigned To MT Tu and MT Tu asked for details which i SENT and ever since then I never hear anything again. I check through your product i noticed everyone always complaining about bad support. It’s high time somebody report you people to Evanto for selling incomplete themes and making everyone feel useless. I’ve bought magento themes and never had this time of problem
Hi sir,
We are so sorry for this late. We just came back from weekend. We reported it to Tu. He must do it for you today. We also hope that you will sympathize us.
Thank you so much!
