31 Reviews
THIS is THE BEST THEME ON THEMEFOREST..Design quality is great!
Author response
Thank you so much! This motivates us to do better in the future :)
many many bugs
think carefully before place an order.
The overall code quality is sub-standard. While it looks and appears to function there are issues getting this ready for a production environment. The manner in which the customization functions adds a lot of overhead to the store which is unneeded.
We ended up dropping the theme prior to launch because of this.
Author response
Dear sir,
in our support center: http://support.ytcvn.com
We couldn't find any your ticket. Please let us know your issues to check soon.
Thanks!
Straight off the installation there were issues. Its been days since i went to their site and submitted a ticket and posted on the forum and no response from anyone when others have had the same issue with no results.
Author response
Dear sir,
We checked on our support center, but couldn't find your ticket, where did you call our help?
Here is our support site: http://support.ytcvn,com
Please let us know your issue asap, we will assist right!
Thanks!
Not good, i'am not happy! Install problems and the design its not good.
Author response
Dear sir,
We often don't work 2 days on the weekend, therefore 2 days of the last weekend, we couldn't assisting youon that time. However, on the monday, we checked and fixed all your issues.
Could you tell us any issueyou have now? We will support right.
Thanks
This template is a joke. It’s fake! Many broken links in css (ex: http://192.168.1.66/ytc_templates/magento/sm-shoppystore/skin/frontend/sm-shoppystore/....), many missing file in install kit, after I intalled, the cpu is about 100% on my server. Customer support is not exist! After 4 days, I have not received any reply to my ticket. I want my money back!!!!!!!!!!!!!!!
Author response
Dear sir,
Please keep calm and let us know your ticket number, because we found all our system and did not see any your ticket. We need to know your username and email which you used to register on our website. Because if you did not use the Latin Language, it will not show in our system. We always support within 24 hours ( except for holidays and 2days of the weekend). Please create a topic on forum, and we will check right for you.
Thanks!
good
Author response
Thank you so much!
If there is any issue, please let us know.
Backend UI not ideal but plugin was as described.
It is not recommend to purchase this theme because it many issues with page speed and making the site super slow. You can test your website speed on GTmetrix. I am getting F(41%) for the page speed, and D(69%) for YSlow Score. The score are these low even we didn't install any extensions or add any products to the database. Very poor design and wasted our money.
Author response
Dear sir,
Did you submit ticket? Please create a ticket then we check the reason why your site runs slow.
Thanks!
Very very good custom support!!! Thank you guys!!!
by kauzi 7 years ago
Very poor customer support. i have send a support ticket and it is over a day and no response. Going to ask Themeforest to refund me for the purchase as i can;t keep my client waiting. I will use another theme instead!
by FR - Brazil 7 years ago
by CK - Singapore 7 years ago
by NU - Nigeria 7 years ago
Tell us what you think!
We'd like to ask you a few questions to help improve ThemeForest.