you deserve A+++++ for this theme and 0 to your emarket theme
Author response
Thank you so much for your rating. This rate motivates us to do better in the future.
Thank you wonderful product!
by aah29 2 years ago
معقد وبطيء جدا ندمت على شرائه
Author response
Hello,
Thanks for choosing our theme.
We have found in the support system but have not seen and comment or ticket from you.
If there is any question or difficulty, you can create a ticket and send us your site's info and issue at the Support System: https://support.wpthemego.com/.
After checking, it will be easier for our technical supporters to follow and help you.
p/s: You can choose the Department as Themeforest then enter the theme purchase code to submit the ticket.
Thanks,
Useless product stopped working on live site
Author response
Hello,
Thank you very much for your message.
If there is any question or difficulty, you can create a ticket and send us your site's info and issue at the Support System: https://support.wpthemego.com/.
After checking, it will be easier for our technical supporters to follow and help you.
p/s: You can choose the Department as Themeforest then enter the theme purchase code to submit the ticket.
Thanks,
This Theme Documentation Based On Visual Composer But I need The Documentation Based On Elementor/Elementor Pro But I can't get this.
I need a Full Refund Please Refund Me The Amount. As usual, if you Suggest Me for Submitting Ticket the One Thing You can do Like I can Consider if I can Get the Documentation Based On Elementor/Elementor Pro that would be fine.
Author response
Hello,
Thank you very much for choosing the theme and sorry for any inconvenience.
We have updated the documentation for this theme with Elementor. You can find it here: https://wpthemego.com/document/shoppystore
If there is any question or difficulty, you can create a ticket and send us your site's info and issue at the Support System: https://support.wpthemego.com/.
After checking, it will be easier for our technical supporters to follow and help you.
p/s: You can choose the Department as Themeforest then enter the theme purchase code to submit the ticket.
Thanks,
very slow theme. Im using a dedicated server and im still having slow connection
Author response
Hello,
Thank you very much for your message.
If there is any question or difficulty, you can create a ticket and send us your site's info and issue at the Support System: https://support.wpthemego.com/
After checking, it will be easier for our technical supporter to follow and help you.
Thanks,
Great customer support
Author response
Thank you so much for your rating and comment! You encourage us so much!
An excellent, polite, patient team of professionals. They exhaustively help resolve issues that arise during the installation and configuration of the template as part of support. Thank you!
Author response
Thank you very much for your rating and comment. You encourage us very much!
I liked the design !
I think the code quality should be more lightweight and try to increase site speed.
Author response
Thank you so much for your rating and comment! You encourage us so much!
About the code quality and speed, they are also our concern now. We have been improving our theme to be better in the next versions.
Thanks,
A great theme indeed...Many feature and device support...
Author response
Thank you so much for your rate and comment. You encourage us so much!
If there is any question, you can create a ticket and send us your site's info and issue at the Support System: https://support.wpthemego.com/?p=open.
After checking, it will be easier for our technical supporter to follow and help you.
Thanks & Best Regards,
The cs comes to solution
Author response
Thank you so much for your rate and comment. We will try more and more to improve our theme and support service in the future.
Best regards
This theme has many errors, can't build a website
Author response
Hello,
The first, we would like to say thank you very much for purchasing our theme and we are so sorry for any inconvenience from us.
We checked on our support system by your name and don't see any your ticket on it(http://prntscr.com/l9tnc9). Therefore, we can't check and support you now.
Please go to the our support system and create a ticket on it. Our supporter will check and support you as soon as possible.
Thanks
I downloaded this theme and tried to work with it on two occasions and it was very difficult. Not to mention, you have to upload a folder within a zip folder, while youtube help, this theme is poorly designed and made to be implemented.
Author response
Hello,
Thank you so much for your purchasing and so sorry for any inconvenience caused from us.
About the installation and configuration, you can see the documentation for this theme here: http://wpthemego.com/document/shoppystore/
If there is any difficulty, you can create a ticket and send us your site's info and issue in the WordPress Platform area at the Official Support System: http://support.ytcvn.com/.
After that, it will be easier for our technical supporter to check and help you.
Thanks,
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