Hello,

As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.

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Hi there,

Thanks for writing in! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.

You can always deregister your theme from our Help center

As well as if you still need assistance, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks.

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Hi there,

Please note that any premium WP theme requires a bit more dedicated resources on your server, which is something that’s common among robust and complex themes such as ours. Recommended PHP Versions And Resources And How To Set Them.

You should try to import the content again, by following the steps from the following article.

If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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Hi there,

You can remove the custom cursor under Shoshin Core Options > General > Enable custom cursor.

Please, if you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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Please tell me how to remove the black artifact in the header on mobile, I’ve no idea what it is or how to find it, thank you

I see it’s been removed in your demo, it used to be there

Hi there,

Could you please clarify which artifact you refer to so we can be sure to provide you with correct answer.

Thank you.

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Hi there,

You can set the Enable Fade Out Animation to Yes, and enabling this option will turn on fade out animation when leaving page. Regarding fade in animation, you can set the animation_type param for Slider to be fade in.

Do let us know if you have any additional questions.

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Hey there, I had a server crash and my site went down, I can’t reinstall because I was unable to unregister the theme, how can I fix this?

Hi,

You should know that you can now easily deregister your purchase code via our Help Center by following instructions from this article here.

You can also contact us through this email, include your purchase code in the email, and our support agents will assist you with deregistration.

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Hello,

We are glad that you like our theme!

Unfortunately Vertical Split Slider and Scrolling parallax element don’t work well when placed on the same page. These two elements require to take up full screen of the page and they both have a scrolling animation which loops through the element so they work best individually.

Do let us know if you have any additional questions.

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Hi there,

Once we check we do see that all your requests has been handled so if you need any further assistance feel free to continue the conversation with our support team and they will be happy to assist you.

When it comes to refund policy you can read more about it here however we do hope that your issues will be resolved by our support team.

Thank you for your patience.

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Hello Select theme I solve one problem and another problem came up i am cancelling my website can i get refund?

Hi there,

Sorry to hear thism however we cannot locate any open request and do not have enough of information on what issues you encounter. Could you please submit a ticket to our Help Center and one of our support agents will assist you.

Thanks.

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Hi there,

Thanks for taking an interest!

You can either have Photo Swipe or Lightbox option for single product page images which will be applied for both desktop and mobile version. So there is not option to divide those to have different behaviour.

When it comes to product images, well it supports images, and video is not supported however you could upload a .gif file.

We hope this helped and let us know if you have any additional questions.

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Thank you for your answer, but I didn’t mentioned that I am looking for a solution to change the photo on mouseover on the product’s gallery at homepage and not inside the product page.

Hi there,

Within our product list you can only choose different layout regarding the info that will appear on hover and below the image, so there is not option to change the image on hover within our theme options for the product list.

Do let us know if you have any additional questions.

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Hi there,

Thanks for taking an interest! You should know that we recommend you to always make a backup of your existing content as it might happen that your content will get overwritten sometimes.

Also as our demo content is made with page builder we cannot guaranty that your previous content is made with the same builder, so you will probably have to adjust your existing content to suit our themes demo content.

You can check our themes documentation here.

We hope this helped and let us know if you have any additional questions.

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Hi there,

Please follow the instructions from this article on how to submit a ticket: How To Submit A Ticket

You can also contact our support via mail providing your purchase code in it and our team will help you.

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As I wrote in the original comment above, this theme does not appear in your support system, at least not on my profile. Sending you an email with a copy paste of the comment above, now…

Hi there,

Please check if you have selected the right profile for the Shoshin theme (Select Themes), since we tested this, and the theme is appearing fine, see this screenshot. Hope this helps.

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Hi there,

Thank you for taking an interest!

Landing page intro is created using page spinner, you can see the options here.

If you have additional questions, let us know!

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Thanks so much for the reply!

Hi there,

You’re welcome.

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Glad to hear you like our new design Thanks!

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Thank you very much!

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Thanks

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