I cannot register on your forum. It is not accepting my purchase code for some or other reason
My problem is. How do I get the gallery to display on the home page as per example. The documentation does not describe this.
I have tried the Nextgen image slider but this only displays in the page content and not in the background.
Only those users who have purchased this theme may access our support forum. Your comment is not showing the “purchased” badge. Are you sure you have purchased this theme? If so then its not from this account.
If you have purchased this theme , but form another account, please log in using that account and contact us via our profile page so we can confirm your purchase. Once confirmed we will help you access the support forum.
My client purchased it. The reason I do not use his account is that email notifcations goes to my client and not to me, which does not help since I am the person installing an configuring.
I have the purchase code, what more do you need?
question, I purchased your template and its active now but the mobile version doesnt look like the demo mobile version with pics showing. What must I do to fix?
please head to our support forum and create a new thread there, also include a link to your site. Our staff will help as soon as possible (mon-fri)
I bought this theme in 2012 V1.1.
I want to upgrade to the latest version what is the process?
Do I uninstall (Loose all setup) and upload the new version zip?
OR is there another way of updating the current without loosing my setup?
download the theme again from themeforest, you’ll get the updated version. Easier way to update is to unpack the theme zip on your pc and then replace old theme files on your server (wp-content/themes/shutter folder) using ftp.
You won’t lose content (theme options, posts, etc) this way, only changes you’re going to lose are customization you may have done to theme files (like editing a theme php or css file)
When i install theme, I see version 1.3 in screen theme photo. Why?
I want use 1.4 version.
Hi, We’ve just checked and indeed it appears that the latest version is not the one on TF, please head over to our support forums, register and open a thread there, we’ll provide a link to download the latest version. (We’ll submit an update here on TF too, but it may take a little while for it to be approved, so getting it via the support forums is the fastest way.) Thanks.
I’m trying to register my purchase code on your support site however it keeps saying it’s invalid, I have checked my download and the licence sheet the code is what is on my sheet is there a problem it’s not accepting my code?
Hi, If you or an agent of yours have registered in our support forums using that code before then your code will be read as invalid. If you are using the correct code then this is the only other reason why you would get this error. Have you had an account in the past?
I don’t recall registering for the forum is there a way to check
Here is a thread started by you: http://support.pixelentity.com/threads/1502-Theme-options-not-working
Will you be bringing out a high resolution retina version of Shutter
Unfortunately, there are no such plans.
I am working on a site for a client that uses Shutter. In a recent update (to WP 4.0), it appears that the sidebars have disappeared. They are still there under Appearance -> widgets, but they don’t show up on the site.
Ideas how to fix this?
Your comment is not showing a “purchased” badge. Support of this nature is reserved for confirmed customers only. If you have purchased this theme using a different account please login using that account before posting a request for support. Alternatively you can use your purchase code to register at our support forums where you can open a new thread about your issue.
Hello, I have been looking for the Shutter support theme thread and cant seem to locate the correct theme discussion. I am having issues with setting the up the demo site, I have installed all the correct plugins. please help
Hi, Please open a new thread here in the Shutter support forum and our support team will help you out: http://support.pixelentity.com/forums/16-WordPress-Shutter
Thanks. I have added a new thread
Hi Any chance that i could get some support with my issue?
Hi, I believe that your thread has received several replies at this stage. Thanks
Hi, I was running the previous version of Shutter. It’s that mean that I have to another 44 for the update version?
Hi, If you bought the theme already then all you need to do to get an updated version is to re-download it from your downloads page of your Envato account. However this account with which you are now posting here, has not purchased the Shutter theme, otherwise there would be a “purchased” badge on your comment.
Actually, I bought it in 2012.
I see now there is a purchase badge, so either there was a problem with Envato’s system or you have since purchased it again.
Hi, are there any plans to support WP 4.x running on PHP7. With the template you will get “syntax error, unexpected ‘new’ (T_NEW)” ....
Hi, Unfortunately there are no immediate plans to add PHP7 support.
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