Web Themes & Templates

Discussion on Silverscreen - A Theme for Movies, Filmmakers, and Production Companies

Edge-Themes

Edge-Themes supports this item

Supported

138 comments found.

Is WP Bakery included in this purchase?

And how is load speed with this theme? (our host is SiteGround GoGeek so hopefully don’t have to go to dedicated to get a decent load speed) I’ll always make sure there is the least amount of plugin bloat as possible.

And how is responsive? Mobile phone especially is a concern.

Glad to see the very active support here. My employer is about to use the SilverScreen template so I’m boning up on all the plugins and possible customization issues.

Hi there,

Thank you for taking interest in our theme!

Yes, WPBakery is our theme’s official page builder and it is included in it.

Our demos might appear slow, but this is only because we are showcasing lots of images with the highest quality. As such these images are not optimized and are making the load times higher. Also, our demo pages try to showcase all options at once, so you can see all the possibilities the theme could offer.

Our theme is also fully responsive.

If you encounter any issue or have any question regarding our theme after you buy it, you can submit a request on our helpcenter and one of our agents will assist you.

If there’s anything else, feel free to ask!



Support Edge Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hello, i cant´t update WPBakery Page Builder. Did i have to active it, did i have a private license? Can you help me with that? Thanks and regards Guido

Hi Guido,

Please submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will help you.

Thank you.



Support Edge Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Fine thanks you, i will do this in the next days. Thanks and regards Guido

You’re welcome!



Support Edge Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hello, can you tell me if there is an online tutorial for how to create a masonry with space Portfolio like in the silverscreen demo or how to use the demo version as base for an own one? For me as an beginner this is so complex without help.

Thanks and regards Guido

Hi Guido,

Our support agents can help you with this, so please submit a ticket on our support forum https://helpcenter.qodeinteractive.com.

Thanks :)

In meantime, you can check out our tutorial on masonry portfolio list setup:
https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002312298-How-To-Create-Masonry-Portfolio-Lists-Or-Image-Galleries-With-Fixed-Proportions



Support Edge Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hello and thank you for your help. I will try the tuto first and check if i understand that. :-) Thanks and regards Guido

Hi there Guido,

Glad we could help and if you still have further questions please note that you can always submit a request at our forum and include your website URL along with wp-admin access and one of our support agents will assist you.

Thanks.



Support Edge Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Pre-sale question. Do you have an Elementor version for this?

Hello,

Thank you for taking interest in our theme!

The default and only page builder in the Silverscreen theme is WPBakery Page Builder, and we haven’t tested this theme with Elementor.

Read more about it here: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002245717-The-WPBakery-Page-Builder-And-The-Possibility-Of-Using-A-Different-Page-Builder-With-Our-Themes
Let us know if you have more questions :)



Support Edge Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi all,

I purchased this them a while ago and its great! Since then some plugins that were promised as packaged items have stopped working.

I have updated my theme to the latest version released by yourselves in the Envato marketplace however I believe because of a fundamental update in Wordpress it no longer functions properly without updated versions of wp-bakery and revolution slider.

It says in the theme description that these features will be automatically updated as they are packaged items but with the Wordpress update this is not the case.

Its hard to contact you guys now as you can’t communicate through email, and I understand that in order to receive support a valid support purchase should be held but this is less of a request for support more of a request for a delivery of promises upon purchase.

Please could you allow me to update these plug-ins so I can continue to use the Silverscreen theme.

Many Thanks Guys

Hello,

Thank you for reaching us.

Please send us an email at helpcenter@qodeinteractive.com and include your purchase code, and we will send you new versions of the plugins.



Support Edge Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

How to change video playing window for mobile device? It’s too small.

Hi there,

Please submit a request on our helpcenter and one of our agents will assist you.



Support Edge Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hello, i want to ask what i have to do, if the vimeo previews are not automaticaly change when i change it on the Vimeo site? Because the video link is the same, but on my website the older picture stays fixed. On vimeo i have changed the pic of the first video on this site https://guidobewegt.de/image/ what can i do?

And finaly i have 4 ssl warnings of http links from theme background and my own pics. I have uploaded them several times new, but the leave as http. Did you have a solution, becaus it is from the theme too? Thanks and regards Guido

Hello Guido,

Thank you for reaching us :)

We would appreciate if you could submit a ticket to our forum and include your website URL and one of our support agents will investigate.



Support Edge Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hello, I have updated my theme to the latest version released by yourselves in the Envato marketplace but no longer functions properly without updated versions of wp-bakery and revolution slider. Also, the dashboard shows “Your theme (Silverscreen) contains outdated copies of some WooCommerce template files.”. Please help. Thank you.

Regards, MC

Hi there,

Please make sure you updated your theme by following steps from this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002326058-How-To-Update-A-WordPress-Theme-And-Plugins

If the issue still persists, please submit a request on our helpcenter and one of our agents will assist you.



Support Edge Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

hak2399

hak2399 Purchased

Hi, i have placed my logo on the landing page menu bar, but when i scroll down and up again, the header turns dark and “Silverscreen” is visible instead of my logo. Where do I edit that portion?

Hi there,

Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.



Support Edge Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

hak2399

hak2399 Purchased

Ok, i have waited 2 days on my ticket for an answer to my question: The hover function is not working in my main menu on the landing page, how can I remedy that? 2 goddamn days. Are you serious? I know where to set the hover colors and behaviour, it just does not work. Along with a host of other things.

My patience has run out with your theme. It is very cumbersome. Yes, i did like the design, but its editing functions are deplorable. Even mundane elements don’t work. And your support is a big joke, one I unfortunately cannot laugh about.

I am majorly displeased, and I will warn everyone who inquires to stay away from Edge. And now I will move on to another “Edge” less theme.

Hi again,

Please keep in mind that we don’t work on weekends, and our agents’ usual response time is up to 24 hours on weekdays.

If you have any theme related issues or question, please submit a request and our agents will be happy to help you.



Support Edge Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi, Is there anyway to disable the archive page? I don’t want people to be able to go to the url and see it! Thanks :)

Hi there,

There is no option for this, since these are default WordPress pages, but you could try finding a plugin to help you.



Support Edge Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi there, are you planning update a theme? Last update was in september.

Hi there,

For sure we are but due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out.  You will for sure be notified when the theme update is out. We appreciate your patience and understanding.



Support Edge Portfolio part of Qode Interactive

Donít forget to sign up for our newsletter and be the first to find out all the latest news.

bakerft

bakerft Purchased

HI There, I keep getting the error message ’’The application did not respond in time’’ when attempting to upload the theme. Can you please help?

bakerft

bakerft Purchased

Have tried numerous times…

Hi there,

Please check our tutorial on how to install the theme here.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.



Support Edge Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Bad theme and not worth $70. I make wordpress sites for clients and for the first time ever – after struggling to upload the theme, I finally got it on and when I activate it, it says: “learn how to debug wordpress website” and doesn’t allow me to work on it. I then had to go into the FTP to remove the theme. I tried downloading both the wordpress only files, and the full doc file, tried 2 other browsers… same none-sense. I’m only writing this because its taken an hour of my life and replaced it with frustration, and so I took 5 minutes to write this comment to relieve the stress caused.

Hi there,

We are sorry to hear this. But would kindly ask you to check our tutorials on how to install the theme, and if you at any point have an issue with the demo import please check your resources as well as you can always try to import our demo content with our XML file, as the process of installing the theme should not be that complicated.

Also important part would be that you can always contact our support team at our help center and they will be happy to help, as at the moment we could not locate any request created from your Envato username so if you have one please provide us with your request ID so we can check this on your end.

Thanks and we hope this will be resolved soon.



Support Edge Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Its just awful. I managed to get it insntalled throiugh the FTP, now “the page cant be found” when I click to add or edit a page. Waste of $77.

Hi there,

If you need any help our support team will be happy to help you and investigate any issue you do encounter on your side. So please submit a request at our help center and our support team will be happy to help. As at this point we could not locate any request created from your Envato username, and if you possibly have one please send us a request ID and we will take a closer look.

Thanks.



Support Edge Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

How do I achieve a full image on the Home Page where the image also appears behind the menu and logo similar to the Filmography Home layout?

Hi there,

This is a parallax Row, where you add your background image https://www.dropbox.com/s/qypmmhtgjs3e18k/Screenshot%202020-05-28%2013.06.40.png?dl=0

As well as the Header options do need to have set a Background color and transparency to 0, which will make your header transparent.

We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.



Support Edge Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

I have a portfolio list page to feature videos. Is there a way to make a portfolio image pop up a video instead of an image?

Hi there,

Unfortunately, no. In a portfolio list, you can only display images when you open the lightbox.



Support Edge Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Is there a way to deactivate the Lightbox for each image in the portfolio and add a Video Button to the portfolio image instead?

Hi again,

Actually, it seems that a video can be displayed in the portfolio list. Please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will assist you.



Support Edge Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hello I’ve just paid lots of money to have some support but your link for support just takes me to a knowledgebase. i want to be able to access your support. How and where do i do this?

Hi there,

Thanks for writing in! Please note that you do need to register an account in order to be able to submit a ticket. You can follow the guidance here.

Keep us updated.



Support Edge Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi, in my website www.estebannovillo.com, when you click on the thumbnail, videos viewed through mobile phone in the homepage appear a tiny window. How can I fix this? Looks unprofessional.

Hi there,

Please add this code to Appearance >> Customize >> Additional CSS: }

@media only screen and (max-width: 736px){
body div.pp_default .pp_expand {
display: none !important;
}
div.pp_pic_holder {
width: 100% !important;
left: 0% !important;
}
body div.pp_default .pp_content {
width: 100% !Important;
height: auto !important;
}
.pp_hoverContainer {
width: 100% !important;
height: 100% !important;
}
div.pp_default .pp_details {
width: 100% !Important;
}
.pp_content #pp_full_res>img {
width: 100%!important;
height: auto!important;
}
#pp_full_res iframe {
width: 100%;
min-height: 180px;
padding-bottom: 56.25%!important;
background: 0 0!important;
}
div.ppt {
display: none !important;
}



Support Edge Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Thank you very much! It works.

You’re welcome!



Support Edge Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

by
by
by
by
by
by

Tell us what you think!

We'd like to ask you a few questions to help improve ThemeForest.

Sure, take me to the survey