Web Themes & Templates

Reviews for Silverscreen - A Theme for Movies, Filmmakers, and Production Companies

38 Reviews

for Bugs

Bad theme and not worth $70. I make wordpress sites for clients and for the first time ever - after struggling to upload the theme, I finally got it on and when I activate it, it says: "learn how to debug wordpress website" and doesn't allow me to work on it. I then had to go into the FTP to remove the theme. I tried downloading both the wordpress only files, and the full doc file, tried 2 other browsers... same none-sense. I'm only writing this because its taken an hour of my life and replaced it with frustration, and so I took 5 minutes to write this comment to relieve the stress caused.

Edge-Themes

Author response

Hello there,

Sorry to hear that you struggle and we would really like to help you with any issue you encounter.
You can read our article about installing the theme through FTP.

Anyhow the important part is that you can always turn to our support team at our help center where you can get guidance and help that you need. We could not locate any request created from your Envato username and if you do have one we would appreciate it if you could provide us with your request ID.

We do hope that we can help and as well as we hope that the help provided by our team will make you change this impression and your rating.

Best,
Edge

for Customizability

Looks great but poor documentation for the setup resulted in a lot of troubleshooting.

Page design is overly complicated and confusing.

This is a beautiful theme but we have had so many issues with the links not working properly, even-though the correct destination is placed in the url holder. Still unable to do the 1click demo install. Leave it for hrs, still no install. You do need experience in working on this one, not simplistic at all. You'd think it would be flawless now after six months.Still no website. the set up and very little customer support. I looked back to entries of responses out of 6 months. Never could receive assistance with the slider and bakery update. Also, updating the sections is challenging because it is a massive theme with few instructions on how to locate the update area Have had many wordpress sites that work seamlessly. This one, not so much.

Edge-Themes

Author response

Hello,

We located all your support requests which were sent more than 6 months ago https://www.screencast.com/t/fjy9hrWuMt

All these requests were answered back then and we haven't heard from you ever since. We simply couldn't know what is going on unless you provide us with some more information about the problem, which you didn't.

Importing demo content is extremely easy, if you follow instructions from this guide https://edge.ticksy.com/article/12617/

When it comes to instructions on how to edit our theme and how to find some element you need, we have that covered also here http://silverscreen.edge-themes.com/documentation

We can assure you our theme is working just fine, you just didn't manage to configure it on your own. That is why we're offering you to send us an email at support@edge-themes.com including your wp-admin access and our support team will do their best to import demo content on your side and finally get you started.

Thank you and looking forward to hear from you.

Edge

for Design Quality

This is an awesome theme for any filmmaker or film production company.

for Design Quality

Stunning-looking theme with a great deal of customisation capability. In fact it's more of a "metatheme" which builds the actual theme on an underlying, largely hidden, framework. Inevitably this means that you can't go in and tweak the PHP easily, but thankfully the customisation capability of the theme itself is such that you can do very nearly everything there.

It's the most complex theme I've worked with, with extensive options and capabilities, so DO take the time to read the comprehensive documentation and study what you can do, or you may be disappointed. But if you are prepared to invest the time and effort, the results are stunning. I ran into one or two small issues but the support service is excellent and they'll answer quesries quickly and helpfully.

I've had comments from colleagues like, "the coolest, slickest-looking web site I've ever been involved with".

Congrats to Edge for this product.

for Other

Waiting for 2 Days for a reply on support ticket. Even links to similar tickets are not accessible.

Edge-Themes

Author response

Hello,

Sorry to keep you waiting, we are having a bit of a rush on tickets these days. We located your support thread #1651098 and forwarded to our support team for faster response.

We would appreciate if you could check the response from our agent, because it seems like you did something wrong during the import process. Additionally, it would be helpful if you could provide him with your wp-admin details, so he can look into your installation more.

Once this gets resolved, we would like to ask you to reconsider this under-average rating. Thank you in advance.

Edge

for Customer Support

They go the extra mile to help the theme fit all sorts of odd requirements!

for Other

Just a completely bloated and unusable theme. Ta achieve the advertised look, you'll need to use buggy plugins and navigate a Kafka-esque procedure that tries to shoehorn features into the WordPress platform. It's hopeless and a total waste of time and money. It's a horrible theme.

Edge-Themes

Author response

Hello

We couldn't find any history of your tickets on our support forum https://edge.ticksy.com
We think it's fair to try to contact support staff first, for all the questions and help you need for setting up your site in our theme, before leaving this bad review.

Our trained team of support agents is on your service for all the doubts you have related to our theme options and customization, can you please try to get in touch with them, so they can help you. Some time is needed for getting familiar with our theme and to explore all options and possibilities.
Additionally, here is our Official Manual http://silverscreen.edge-themes.com/documentation where we explained our elements and options, so it should be helpful for getting started.

Looking forward to hearing from you on ticksy, where our agents will assist you with any doubt you have.

Edge

for Design Quality

This is a beautiful theme with excellent documentation and customer support.

for Customer Support

I was nervous about getting this theme as I am quite new to wordpress and I'd never seen a theme like this before. I love it! I am still figuring things out but when I get stuck, the customer support is fantastic. Delighted that I took the plunge.

for Design Quality

Just bought this theme to test out for a new project I am working on and I am very pleased with this theme. The customer support has already helped me out with receiving psd files promptly and there is detailed documentation for setup. For people who have never used the WPbakery Page builder with the modules before might have a bit of time to get used to when changing things in the website. But, the demo content for the slider and theme have been really useful and saved me a lot of time setting up my project. Would definitely recommend for anyone needing a video theme!

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