Discussion on SIMPLE - Easy Parallax Retina WordPress Theme

designova

designova supports this item

Supported

This author's response time can be up to 1 business day.

69 comments found.

Dear Designova, Please answer Mephisto84’s question on here so the rest of us paying plebs can also get the fix…. I bought this template on thursday last week it’s monday and my deadline is up and I’m still struggling I had to install it with 3.6 wordpress to get it working and then upgrade to 3.8 …and still no team photos addable or removable …I’ve asked on twitter and on your support WHAT VERSION OF WORDPRESS DOES THIS TEMPLATE FULLY FUNCTION IN ? and still no answer #Frustrated :S

Hi, for all support queries please use our support system http://designova.net/support.html

Hi.. On mobile all images are appearing and then disappearing. When i check through inspect element, i noticed that all images are beeing added @2x at end of the image.. Why is this happening.. This is very annoying and i don’t find any settings to disable them. We can add 2x to all the images right?

link: www.igenero.com

I tried checking your support link. It redirects me to http://tickets.queryloops.com/ which is not working.

Hi,

If you are not able to use the support system, please contact us through our mail: wordpress@designova.net

Thank you

I got an error message in WordPress: “Current theme needs Simple-Shortcodes Plugin to work properly.” Where can I find that plugin?

Hi,

Please find the required plugins in the download pack. If you have any confusion please contact us through our support system: http://designova.net/support.html

Thank you

Your support system is not working. Tried several times to create an account, log and it always come with error messages. I’m creating a website with SIMPLE theme and now I got surprised as it is not showing the txt and effects I added there. The purchase is on my wife’s account…

Pls need support asap!

Thanks

Any solution? Still waiting…

Hi,

Please do follow up only through the mail.

Thank you

PRE PURCHASE question: In the theme demo (http://designova.net/themes/wordpress/simple/) there’s a big white bar in the header – no navigation, nothing. Is this normal?

Screenshot: http://i.imgur.com/O348BLy.jpg

Hi,

We have fixed the issue in live preview. We will update the theme soon. Thanks for reporting this issue.

Thank you

Great, thanks a lot :)

Cheers :)

sticky

Hi there we have both launched a ticket and emailed you – we are having big problems with the animations, please respond urgently!

Hi,

Your ticket has been processed. Please do the follow up in the support system.

Thank you

Same here, the parallax is causing big troubles it aint working, is it about the shortcodes plugin cause it never got updated? wrote an ticket but no answer yet

Ok, thank you :)

unfortunatly i didnt receive an answer till now :( Ticket ID is: 1649

Hi,

Your ticket has been processed. Please do the follow up on the support system.

Thank you

Is there any documentation to help me build this? How can I load the demo data? Thanks.

Hi,

We have included the documentation in the pack. Please contact us through our support system, if you have any confusion regarding our theme: http://designova.net/support.html

Thank you

by
by
by
by
by
by