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Please answer Mephisto84’s question on here so the rest of us paying plebs can also get the fix…. I bought this template on thursday last week it’s monday and my deadline is up and I’m still struggling I had to install it with 3.6 wordpress to get it working and then upgrade to 3.8 …and still no team photos addable or removable …I’ve asked on twitter and on your support WHAT VERSION OF WORDPRESS DOES THIS TEMPLATE FULLY FUNCTION IN ? and still no answer #Frustrated
Hi, for all support queries please use our support system http://designova.net/support.html
Hi.. On mobile all images are appearing and then disappearing. When i check through inspect element, i noticed that all images are beeing added @2x at end of the image.. Why is this happening.. This is very annoying and i don’t find any settings to disable them. We can add 2x to all the images right?
I tried checking your support link. It redirects me to http://tickets.queryloops.com/ which is not working.
If you are not able to use the support system, please contact us through our mail: firstname.lastname@example.org
I got an error message in WordPress: “Current theme needs Simple-Shortcodes Plugin to work properly.”
Where can I find that plugin?
Please find the required plugins in the download pack. If you have any confusion please contact us through our support system: http://designova.net/support.html
Your support system is not working. Tried several times to create an account, log and it always come with error messages.
I’m creating a website with SIMPLE theme and now I got surprised as it is not showing the txt and effects I added there.
The purchase is on my wife’s account…
Pls need support asap!
Even the header disappear….
Please send us an email to email@example.com
Also specify the purchase code in the mail so that we can verify it.
Just sent it. Looking forward to hear from you. Thanks!
Sorry, yet we haven’t received any mail from you.
Just sent again now…
We have replied for your message.
Just got your email asking to log into your support system that is not working for me…...
As I mentioned before I tried to register and log but it always come with a error message.
Than you told to email you. I did.
Can’t you provide a solution for that?
If not I please advise and I’ll make a decision.
Please check the mail now.
Any solution? Still waiting…
Please do follow up only through the mail.
PRE PURCHASE question: In the theme demo (http://designova.net/themes/wordpress/simple/) there’s a big white bar in the header – no navigation, nothing. Is this normal?
There is no such an issue. Please check it on some other browser or device.
Okay, I figured it out. I’ve got an screen resolution of 2560×1440 and the white bar appears when the browser window gets wider than 1900px. So there IS an issue (depending on screen resolution)
We have fixed the issue in live preview. We will update the theme soon. Thanks for reporting this issue.
Great, thanks a lot
Hi there we have both launched a ticket and emailed you – we are having big problems with the animations, please respond urgently!
Your ticket has been processed. Please do the follow up in the support system.
Same here, the parallax is causing big troubles it aint working, is it about the shortcodes plugin cause it never got updated? wrote an ticket but no answer yet
There is no pending tickets for the theme SIMPLE. Please provide the ticket ID or URL. We will check it.
ok, i got an answer just didnt receive an email notification my mistake guys. Thx for support
Ok, thank you
unfortunatly i didnt receive an answer till now Ticket ID is: 1649
Your ticket has been processed. Please do the follow up on the support system.
Is there any documentation to help me build this? How can I load the demo data? Thanks.
We have included the documentation in the pack. Please contact us through our support system, if you have any confusion regarding our theme: http://designova.net/support.html
Hello, i have bought the template simple and i cant configured. Many problems, the parallax don’t work, i cant upload the logos.
Is there a new version from this template?
Please use our support system: http://designova.net/support.html
i send a email yesterday.
Email Address: firstname.lastname@example.org
Created: 11/29/2016 07:46
Your ticket has been processed.
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