Hi rocked23

Please send us your purchase code using the contact form on our profile page: https://themeforest.net/user/themesindep and we will restore your account manually.

Hi ninotsch

We are currently working on it, unfortunately, there is no exact date for the update release.

The current version of the theme is compatible with the latest WordPress version. You can update your WordPress safely if it is outdated.

Hi Ebrahim6

Thank you for using our theme!

Have you uploaded the XML file via Tools → Import?
Have you got any errors?

Could you provide a bit more details on the steps you’re taking in order to import the demo?

Hi Nox666

Once the theme is installed and activated, click on Appearance → Install Plugins

Hi WGM123

Please send us your purchase code using the contact form on our profile page: https://themeforest.net/user/themesindep and we will restore your account manually.

Hi cosmstudio

Visiting your website I see the images are showing up. Have you resolved the issue?

Hi fakoredeadeyemi

Please try adding this code into your Custom CSS in the Theme Options panel and change the default value (50px) with your own:

.top-strip .wrapper {
  min-height: 50px;
}

this is not a proper way. I want a refund the license. one month I cant’ refund. otherwise I’ll spread what happened everywhere, to tell them how incompetent you are. I sent lots of messages, and still no answer!! one month!!!!!!!! I need my money back

not cool

not cool

Hi Hugo_Hyperbole

Please try the possible solution:

Navigate to Settings → General and check that there is a correct site URL in “WordPress Address (URL)” and “Site Address (URL)” fields.

Make sure if URL has an “s” after the “p”, as in “https://”
https://i.imgur.com/B8ukdfb.png

If it’s missing, add the “s” after the “p”, and save the changes. Once you save the changes, you will be asked to log in again with your credentials.

We are currently working on it, unfortunately, there is no exact date for the update release.

Hi alan08

Very sorry you have issues, but this behavior is untypical and we can’t reproduce the issue at our end.

Can you please contact us to continue the conversation using the contact form on our profile page? https://themeforest.net/user/themesindep

Hi q_smith

Please try first to deactivate all plugins (except Redux Framework and Simplemag Addons) to see if it resolves the issue.

@themesindep Thank you. It’s not a plugin. I deactivated all but those two and the issue remains. None of the template options work no matter which one I click. It won’t change from the default. I’m on the latest WordPress version 5.8.3 and the latest Simplemag version 5.5.

Can you please contact us to continue the conversation using the contact form on our profile page. https://themeforest.net/user/themesindep

Hi JodiLeunissen

Thank you for using our theme and
we’re very sorry that you’re having issues with it.

In order to find what is actually wrong, please try the following steps:

1. Try first to remove temporarily all the third-party scripts — such as ads, statistics, analytics tracking, etc.

2. Deactivate all plugins (except the Redux Framework) to see if it resolves the issue.

Hey there, thanks for your quick reply. I tried that: I removed and deactivated everything except for the Redux plugin, but the issue remained. Still I think it’s weird that this is just happening on desktop, and not on mobile. Even when I downsize my browser tab, the images all of a sudden appear. Must be some kind of weird setting that images don’t appear on desktop (size)? What else can I do?

Very sorry you have issues, but this behaviour is untypical and we can’t reproduce the issue at our end.

Can you please contact us to continue the conversation using the contact form on our profile page. https://themeforest.net/user/themesindep