Web Themes & Templates

Reviews for SimpleMag - Magazine theme for creative stuff

831 Reviews

for Customer Support

When I try to configure theme options, I get this error: Sorry, you are not allowed to access this page. I would be posting this problem to the support forum, but the user experience there is awful. I literally cannot figure out how to post a question. It tells me either I have to search the knowledge base first, which I have done already, or it tells me I can't even view responses to questions because I haven't put in my license, which I have also done. There is no chat, no email, no phone number for support. I am regretting this purchase already.

ThemesIndep

Author response

Hi BrookeHerrin, very sorry you experience this issues while installing the theme.

Something similar was not reported before.

The error you see is not related to the theme, but rather to server configuration, your WP installation setup or permissions - for example you were trying to work in the admin while logged out or logged in not as administrator.

We can help you to resolve the issue and will tell you the exact reason. We have several channels of communication: our support forum which is used by all our clients, contact form on our profile page here on ThemeForest or our Facebook page.

for Feature Availability

Limited features. The author offers no updates. And even if they update the theme, it is so subtle that it doesn't make any sense. I bought this theme a couple of years ago. I HAVE NEVER SEEN ANY REAL FEATURE ADDED TO THE THEME. The last time they updated the theme: 27th March 2019 . Today's date: 11th January 2020. You get the picture. Worst purchase ever.

for Design Quality

Great theme for a stylish blog site. Also great support team that responds very quickly. Many customizable options.

for Customer Support

Customer support is confusing. It doesn't provide 1:1 support. Counts solely on documentation with a database that doesn't provide great query references. Moreover, the log in systems is confusing upon set up. It continues to reject my passwords during it's double log in process. I like theme but customer support and installation is confusing and time confusing that forces you into their extra installation services

ThemesIndep

Author response

Hi Knowerx

I think there is a misunderstanding. Besides documentation we offer the option of a forum where customers can ask questions, and be answered. And the support is free.

If for some reason you cannot get to the forum, please email us using the contact form on our profile page: https://themeforest.net/user/themesindep and we will provide assistance.

for Design Quality

Bought this to update one of my websites, and I'm very pleased with the flexibility of the styling and the overall classy look. Delighted that the developers took the trouble to include a child theme so I don't have to worry about keeping hold of customisations. The support forum has been excellent as a research tool for finding code snippets to customise the look. I don't have a great deal of CSS knowledge but so far I've just followed the instructions and it's worked. My congratulations to the developers on a good job all round.

ThemesIndep

Author response

Hi Morwenna

Thanks a lot for your kind review and rating! We are pleased you like our theme and support.

for Customer Support

Besides that the theme is awesome, the support is one of the best out there. Never have I received such a quick respond to my issues. Very satiefied with this! If you are looking for a smooth online magazine like website wit superb support, this is your end boss.

ThemesIndep

Author response

Thank you for your feedback!

for Flexibility

excelent customizable theme

ThemesIndep

Author response

Thank you for your rating!

for Other

Support is difficult to get. Great theme, but not worth the headache.

ThemesIndep

Author response

Usually it takes a few hours till your new support purchase synchronized with our support forum or you can tell us about it and we do it manually. Now i can see that you can access the forum. Please remove this rating as it is not theme related.

This was an amazing theme for several years. And then they totally switch it up, and yes it is more responsive, but it looks very generic now and not at all what I wanted.

I will now be switching my theme.

ThemesIndep

Author response

We are sorry you felt this way about the theme and sorry to see you go.

for Customer Support

After 4 years using this theme, we had a compatibility problem due to classes modifications. The author created a patch so that we can go on using the theme without customizing it. Good customer support.

for Customer Support

always helpful. They always help if you want little changes or you can or you can search in the support forum for solutions.

ThemesIndep

Author response

Thank you for your feedback!

for Other

Once I uploaded the file to Wordpress, I went to the live preview option, was shown the control panel and it didn't have even half the customization options that all other themes have.

ThemesIndep

Author response

To make your site to look like one of theme's demo, some configuration steps are required. To learn how to do it please read the detailed documeantion included in the package you have downloaded or go through the articles in our knowledge base https://www.themesindep.com/support/knowledgebase/

If you have troubles during the process you can alway open a new support topic at out dedicated support forum https://www.themesindep.com/support/
We usually answer within a few hours.

Please consider to read the docs and articles about the theme, open topics at the support forum and rethink the one star rating.

for Customer Support

My clients chose this Theme since they liked the way it looks. Looks are subjective so I can't judge. However, my 5* go to the support. Vlad was willing to fix the issues with conflicting plugin even after the support period was over which is a great sign to awaken a raving fan in me. Recommended.

ThemesIndep

Author response

Thank you for your feedback!

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