Reviews for SimpleMag - Magazine theme for creative stuff

Reviews for SimpleMag - Magazine theme for creative stuff

Cart 14,687 sales
Well Documented

845 Reviews

for Customer Support

I've tried to extend my support duration.
I paid the money since 2 months.
and till this moment can't get support.
I've tried to reach out through emails and comments and didn't get any answers.
The funny thing that last post on social media account was in 2019.
It seems like they abandon their customers.
Don't buy it, may be it was a hit in 2019, but now it's just an old fart.
Please google what you need and you'll find a great up to date and amazing options.

Author response

Hi aymanway

I'm sorry you feel this way, but we replied to your email the same day you contacted us, on Jun 18, 2022. Please check your email or send us a new one with your query. We support our theme and don't abandon our clients.

for Customer Support

Everything you need is in this theme. I was able to delete multiple plugins for features already included. And the built-in page composer allowed me to set up my ideal homepage.

There's tons of documentation, including forums, manuals, and even video walkthroughs.

The support team is wonderful. I've been helped in a timely matter each time I reached out, sometimes in the same day.

Beautiful, highly customizable theme. Recommended.

for Design Quality

Low design quality mostly on mobile devices

for Design Quality

Great, minimal magazine theme. Thanks for evolving and supporting it over all the years.

Author response

Thank you for your feedback!

for Other

Thanks to your reply to my last rating. If you update have a look on the required theme plugin and it will works.

Author response

Thank you!

for Customer Support

REALLY I DONT KNOW HOW MANY TICKETS MUST CREATE TO HELP ME TO import THE DEMO DATA TO START MY NEW WEBSITE
IS IT MY HUGE MISTAKE WHEN I DECIDE TO BUY THIS THEME FROM 50 OTHER THEME?

REALLY I DONT HAVE TIME TO lose IT IN BAD AND SHORT SUPPORT OR POOR REPLAY

PLEASE LEAVE THE OPTION TO THE CUSTOMER TO IMPORT ALL DEMO DATA...DONT LINK THEM TO YOU AND TO YOUR SUPPORT AND KEEP THEM WAITING

Author response

Sorry you had this issue, but as it seems it was already resolved in our support forum.

for Design Quality

I've had this theme for many years and it has been faultless once I got going with it. ThemesIndep were kind enough to warn me that they had changed the design (I'd had it so long) and warned me to be careful before updating files. You know what? I still like it.
I'm not a coder or expert I just wanted a stylish site for my writing. I know that if I ever need further help I can pay a small support fee - that's reassuring. Thank you guys.

for Bugs

Bug avec l'activation de Redux. Err 611 et impossible d'utiliser ensuite mon site. J'ai du reprendre une sauvegarde.

Author response

We have just checked the Redux plugin and can not replicate any problem it, and we have never heard of this problem from our customers. If you need an assistance you may always contact us.

for Customer Support

When I try to configure theme options, I get this error: Sorry, you are not allowed to access this page. I would be posting this problem to the support forum, but the user experience there is awful. I literally cannot figure out how to post a question. It tells me either I have to search the knowledge base first, which I have done already, or it tells me I can't even view responses to questions because I haven't put in my license, which I have also done. There is no chat, no email, no phone number for support. I am regretting this purchase already.

Author response

Hi BrookeHerrin, very sorry you experience this issues while installing the theme.

Something similar was not reported before.

The error you see is not related to the theme, but rather to server configuration, your WP installation setup or permissions - for example you were trying to work in the admin while logged out or logged in not as administrator.

We can help you to resolve the issue and will tell you the exact reason. We have several channels of communication: our support forum which is used by all our clients, contact form on our profile page here on ThemeForest or our Facebook page.

for Feature Availability

Limited features. The author offers no updates. And even if they update the theme, it is so subtle that it doesn't make any sense. I bought this theme a couple of years ago. I HAVE NEVER SEEN ANY REAL FEATURE ADDED TO THE THEME. The last time they updated the theme: 27th March 2019 . Today's date: 11th January 2020. You get the picture. Worst purchase ever.

for Design Quality

Great theme for a stylish blog site. Also great support team that responds very quickly. Many customizable options.

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