Reviews for SimpleMag - Magazine theme for creative stuff

Reviews for SimpleMag - Magazine theme for creative stuff

4.71 (842 ratings) 4.71 stars
Cart 14,580 sales
Well Documented Envato Checkmark

842 Reviews

for Design Quality

Low design quality mostly on mobile devices

for Design Quality

Great, minimal magazine theme. Thanks for evolving and supporting it over all the years.

Author response

Thank you for your feedback!

for Other

Thanks to your reply to my last rating. If you update have a look on the required theme plugin and it will works.

Author response

Thank you!

for Bugs

This theme has not been updated for over a year and now it is broken - all the links are broken. Clearly, the authors cannot be asked to fix it and are telling others to install some plugins to fix the issue. Poor experience and would not recommend this theme.

Author response

The problem is caused by changes made in the new WordPress version 5.6. The suggested plugin is created by the WordPress team to help with the issue. Yes, this is only a temporary workaround and we are working on a fix for this issue.

for Customer Support

REALLY I DONT KNOW HOW MANY TICKETS MUST CREATE TO HELP ME TO import THE DEMO DATA TO START MY NEW WEBSITE
IS IT MY HUGE MISTAKE WHEN I DECIDE TO BUY THIS THEME FROM 50 OTHER THEME?

REALLY I DONT HAVE TIME TO lose IT IN BAD AND SHORT SUPPORT OR POOR REPLAY

PLEASE LEAVE THE OPTION TO THE CUSTOMER TO IMPORT ALL DEMO DATA...DONT LINK THEM TO YOU AND TO YOUR SUPPORT AND KEEP THEM WAITING

Author response

Sorry you had this issue, but as it seems it was already resolved in our support forum.

for Design Quality

I've had this theme for many years and it has been faultless once I got going with it. ThemesIndep were kind enough to warn me that they had changed the design (I'd had it so long) and warned me to be careful before updating files. You know what? I still like it.
I'm not a coder or expert I just wanted a stylish site for my writing. I know that if I ever need further help I can pay a small support fee - that's reassuring. Thank you guys.

for Bugs

Bug avec l'activation de Redux. Err 611 et impossible d'utiliser ensuite mon site. J'ai du reprendre une sauvegarde.

Author response

We have just checked the Redux plugin and can not replicate any problem it, and we have never heard of this problem from our customers. If you need an assistance you may always contact us.

for Customer Support

When I try to configure theme options, I get this error: Sorry, you are not allowed to access this page. I would be posting this problem to the support forum, but the user experience there is awful. I literally cannot figure out how to post a question. It tells me either I have to search the knowledge base first, which I have done already, or it tells me I can't even view responses to questions because I haven't put in my license, which I have also done. There is no chat, no email, no phone number for support. I am regretting this purchase already.

Author response

Hi BrookeHerrin, very sorry you experience this issues while installing the theme.

Something similar was not reported before.

The error you see is not related to the theme, but rather to server configuration, your WP installation setup or permissions - for example you were trying to work in the admin while logged out or logged in not as administrator.

We can help you to resolve the issue and will tell you the exact reason. We have several channels of communication: our support forum which is used by all our clients, contact form on our profile page here on ThemeForest or our Facebook page.

for Feature Availability

Limited features. The author offers no updates. And even if they update the theme, it is so subtle that it doesn't make any sense. I bought this theme a couple of years ago. I HAVE NEVER SEEN ANY REAL FEATURE ADDED TO THE THEME. The last time they updated the theme: 27th March 2019 . Today's date: 11th January 2020. You get the picture. Worst purchase ever.

for Design Quality

Great theme for a stylish blog site. Also great support team that responds very quickly. Many customizable options.

for Customer Support

Customer support is confusing. It doesn't provide 1:1 support. Counts solely on documentation with a database that doesn't provide great query references. Moreover, the log in systems is confusing upon set up. It continues to reject my passwords during it's double log in process. I like theme but customer support and installation is confusing and time confusing that forces you into their extra installation services

Author response

Hi Knowerx

I think there is a misunderstanding. Besides documentation we offer the option of a forum where customers can ask questions, and be answered. And the support is free.

If for some reason you cannot get to the forum, please email us using the contact form on our profile page: https://themeforest.net/user/themesindep and we will provide assistance.

for Design Quality

Bought this to update one of my websites, and I'm very pleased with the flexibility of the styling and the overall classy look. Delighted that the developers took the trouble to include a child theme so I don't have to worry about keeping hold of customisations. The support forum has been excellent as a research tool for finding code snippets to customise the look. I don't have a great deal of CSS knowledge but so far I've just followed the instructions and it's worked. My congratulations to the developers on a good job all round.

Author response

Hi Morwenna

Thanks a lot for your kind review and rating! We are pleased you like our theme and support.

for Customer Support

Besides that the theme is awesome, the support is one of the best out there. Never have I received such a quick respond to my issues. Very satiefied with this! If you are looking for a smooth online magazine like website wit superb support, this is your end boss.

Author response

Thank you for your feedback!

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