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828 comments found.

Please tell me how to add images to the Rev Slider for the Homepage.

OK….I created 2 new slides….but under ‘Theme Setting’ -> Home page -> I chose Revolution Slider…..but dont see how get the 2 new slides to show?

Hi,

Thank you for purchasing.

Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.

medred

medred Purchased

Rev slider is acting weird at 4.5.3. Should i downgrade to 4.5.2 ?

Hi,

Thank you for purchasing.

Yes you could try to downgrade to 4.5.2

Hi, when customers are trying to submit a form created in GravityForms, they get the following message:

Fatal error: Cannot redeclare Html2RGB() (previously declared in /home/....../wp-content/themes/sirens/lib/custom.lib.php:566) in /home/....../wp-content/plugins/gravityformssignature/includes/super_signature/license.php on line 1

I contacted GravityForms, and they said:

“We added a fix in version 2.4 of the signature add-on, for this error. It looks like you are using version 3.1, so you have the fix. At this point, I would recommend contacting the author of the theme for support. They are defining a function whether or not the function exists, which is why the error is occurring. I don’t have a copy of this commercial theme to be able to check that file and offer any other advice. The theme provider would be the best one to fix the error. Thank you.”

I understand I’ll need to renew my support, but I want to check first if this is something you can help me with. Thank you.

Jitka Wong

Hi,

Thank you for purchasing.

We are sorry to hear about your problem, but your license is end of support, please kindly extend our support license or if you have any issue/question about support. Please contact Themeforest support here https://help.market.envato.com/hc/en-us for more informations

dediger

dediger Purchased

Hi, Will you be updating this theme in the near future?

Hi,

Thank you for purchasing.

Yes we will make sure theme always support the latest version of WordPress.

medred

medred Purchased

Hello. When users try to send message from mobile device with chat box it says that they have to login. How can I solve this?

Hi,

Thank you for purchasing.

Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.

This comment is currently being reviewed.

Theme isn’t working with last wordpress version. Yesterday updated to 4.7.3 and got this error: Fatal error: Switch statements may only contain one default clause in /wp-content/themes/sirens/lib/contentbuilder.lib.php on line 550 And the site isn’t working now…

Hi,

Thank you for purchasing.

Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.

Hi, just changed site to use https and all looks good except for contact page. the map isnt showing ie https://blulink.co.nz/contact-us/ Please guide what needs to be changed. Prior to https change the map showed fine so suspect it is a path that needs updating but cannot find where and not in admin section.

Please login with your purchase account so we can continue providing support for you.

Thanks for your prompt reply. This website was built by a previous developer. We are their new developer. We do not have the other developers login sorry. Is there any other info we can provide so we may have a response to our request re https?

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