ThemeGoods

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600 comments found.

Is it possible to upload video without uploading it to YouTube or Vimeo?

Hi,

Thank you for purchasing.

Currently It doesn’t support that. We will consider to add it into the future if there are many requests from customers.

Ok. Thanks for reply!

I am currently having the “Gallery Fullscreen with Cover” as my front page.

How do I add description and change slide exactly just like you have in your demo: http://themes.themegoods2.com/?theme=Sirius

- I added 2 different photos in one of my gallery post in the galleries - I ticked all the boxes in “Full Screen Slideshow Settings” and “Gallery Cover Settings”

Even I did all these and still cannot have the effect you have on your demo. Please let me know what is happening.

Thanks

Hi,

Thank you for purchasing.

I’m sorry to hear about your problem, but your license is end of support, if you would like more supports, please kindly extend our support license or if you have any issue/question about support. Please contact Themeforest support here https://help.market.envato.com/hc/en-us for more informations

I received the update for this theme today. What’s the best way of applying this new update to the existing theme? Is it gonna affect the existing pages and layout?

Thanks

Luke

Hi,

Thank you for purchasing.

This plugin helps you update theme from WordPress dashboard https://wordpress.org/plugins/easy-theme-and-plugin-upgrades/

All contents remain the same. However I would recommend you to backup your site before updating.

Thank you, it worked like a charm!

You are welcome ;)

Btw, Could you help us rate for the theme please?

good afternoon, is it possible to build gallery of galleries? I’d like to have as homepage the list of all my galleries .. then once one is clicked in .. simply have the photos belong that particular gallery. thx

Hi,

Thank you for interesting.

For gallery of galleries support. We would like to recommend these themes instead.

Hi. I want to change background color to black. I have changed it in Theme Setting > Background > Main Content Background Color to #000000 but it’s still white. Can you please help me with that?

Hi,

Thank you for purchasing.

Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.

I did. But I get no reply…

Hi,

Your tickets are submitted 3 hours ago. Our support staff will reply them soon. Thank you for your patience.

Hey!

My Portfolio is not working and I’m getting no response on my private Ticket more than 2 weeks… Can you please help???

Hi,

Really sorry for the delay. We replied your ticket. Could you please check there.

Hi, this looks like the site for me. Is it possible to have the opening automated slideshow style repeated elsewhere on the site? I want to do a list of featured projects [thumbnails] on a secondary gallery page, each of which when clicked on opens to another automated slideshow related to that particular thumbnail. Thank you,

Hi,

Thank you for interesting.

Yes you can have auto play fullscreen slideshow.

Hi, I in spite of everything I tried, I can’t find how I can link a gallery to the portfolio.

My subtitle are well displayed. I then defined my portfolio as “portfolio content” with the “Featured Image Gallery” on y gallery name but nothing happens…

I just need to have the same thing you have there when you click on portfolio http://themes.themegoods2.com/?theme=Sirius , no more.

Many thancks

Hi,

Thank you for purchasing.

Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.

When do you expect to update to wp4.6.1? My theme no longer works.

Hi,

Thank you for purchasing.

Theme support WordPress 4.6.1 It might be that some of your plugins don’t support WordPress 4.6.1

Please try to disable all plugins to see if it fixes the issue.

Hi.

I purchased this theme more than half year ago. Since then I have problems with portfolio more exactly with portfolio content. It’s simply NOT WORKING!!! I contacted support and they said that dev team will look at the problem. I even extended support for another 6 months and still I’m not getting any help that I paid for. I don’t have time to wait another few months for fixing this problem. Hope that you understand that this is really taking tooooo long and I would really need some help here.

Another problem is that title on the front page is jumping up and down. And also this problem is still not solved in more that 3 weeks.

Why I’m not getting any reply???

Also my private tickets were closed without any answer, solution… What is going on? Can I get some help here?

Sinaya

Sinaya Purchased

This comment is currently being reviewed.

Hi,

In order to be able to read image titles properly, is there a way to darken the light grey background around the images in fullscreen mode when the “enable slideshow images cover screen resolution” button is not activated ?

Thank you for your help.

Hi,

Thank you for purchasing.

Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.

Pleassseee help…. How can I change the position of the menu? (in my case.. on the top (right)) is it possible?

Hi,

Thank you for purchasing.

Sorry, it needs a custom modification. This type of customization is a bit more complex and is not covered under normal theme support.

If you’re interested in hiring a developer for building out this custom feature for you, we highly recommend to check out: Envato Studio

Hi,

How can I change the link for View Gallery on home page?

WPML asked for update after update the plugin stop working

What shall I do!

WPML is not working on your theme, and your are not replying

Can you please check why!

Could you please continue on ticket please so we can keep track on all our conversation and informations there.

Hi,

I have a client that use your free version of your theme. I have a question to you before we decide to purchased. Is it possible to get the side menus sub menu scrollable?

Edit: At this time it is not and the menu is bleeding over the bottom edge. Not ideal.

Thanks.

Hi,

There is no legally free version of our theme so we don’t know how did your client get it legally free.

The “Make menu display by default” option does NOT work for me. Any suggestions?

Please login with your purchased account so we can continue providing support for you.

My contact form stopped working. I just happened to check today if it’s working. I sent an email, and didn’t receive it. Tried re-saving the contact page and contact form settings, but it didn’t help. Not sure what happened.

bovtphoto.com/contact – the contact form stopped working.

Hi,

Could you please install this plugin https://wordpress.org/plugins/wp-mail-smtp/ and setup your server mail SMTP setting then WordPress mail function can be used on your site.

If you still have the issue after configured all SMTP settings. Could you check with your hosting provider, is there any required setting for PHP mail function.

Thank you! I’ve installed plugin, tested it – plugin works. But do I need to customize in the contact form in the theme to make contact form work? The contact form still doesn’t work.

Hi. Pre-purchase question. Is it possible to change the words (Client & Tags) on the Portfolio pages. I would prefer to set my own titles such Project & EXIF Data.

Regards, Mike.

Hi,

Thank you for interesting.

Yes you can :)

The password function isn’t working on certain devices. I’ve narrowed this down to it not working in safari on my iMac or phones but it works fine in chrome on my iMac. Can you please help.

Hi,

Thank you for purchasing.

Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.

I can’t open a ticket as the support has expired. I’ve not one tried to use the support with you guys and havn’t tried to use the theme until recently. Please help me :-(

gabimo

gabimo Purchased

Hi. Are you still supporting this theme?

We purchased your theme a couple years ago and have an issue with the browser back button not working in Safari. If I renew support, will you have a solution?

Thanks

Hi,

Thank you for purchasing.

Yes we still support but the issue is very rare and randomly happen. It’s normally because of Safari browser cache when using back button.

gabimo

gabimo Purchased

Hi,

Thanks for your quick answer. I think you’re right that it’s a cache issue and, unfortunately, on our site it happens a lot.

I found this information about fixing the back/forward cache: https://stackoverflow.com/questions/8788802/prevent-safari-loading-from-cache-when-back-button-is-clicked

Would you be able to help us implement this? Or would you suggest a better solution? We’re happy to renew support since this is taking longer. Please let me know know to proceed.

Thank you

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