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Is it possible to upload video without uploading it to YouTube or Vimeo?
Thank you for purchasing.
Currently It doesn’t support that. We will consider to add it into the future if there are many requests from customers.
Ok. Thanks for reply!
I am currently having the “Gallery Fullscreen with Cover” as my front page.
How do I add description and change slide exactly just like you have in your demo: http://themes.themegoods2.com/?theme=Sirius
- I added 2 different photos in one of my gallery post in the galleries
- I ticked all the boxes in “Full Screen Slideshow Settings” and “Gallery Cover Settings”
Even I did all these and still cannot have the effect you have on your demo.
Please let me know what is happening.
I’m sorry to hear about your problem, but your license is end of support, if you would like more supports, please kindly extend our support license or if you have any issue/question about support. Please contact Themeforest support here https://help.market.envato.com/hc/en-us for more informations
I received the update for this theme today. What’s the best way of applying this new update to the existing theme? Is it gonna affect the existing pages and layout?
This plugin helps you update theme from WordPress dashboard https://wordpress.org/plugins/easy-theme-and-plugin-upgrades/
All contents remain the same. However I would recommend you to backup your site before updating.
Thank you, it worked like a charm!
You are welcome
Btw, Could you help us rate for the theme please?
good afternoon, is it possible to build gallery of galleries? I’d like to have as homepage the list of all my galleries .. then once one is clicked in .. simply have the photos belong that particular gallery. thx
Thank you for interesting.
For gallery of galleries support. We would like to recommend these themes instead.
Hi. I want to change background color to black. I have changed it in Theme Setting > Background > Main Content Background Color to #000000 but it’s still white. Can you please help me with that?
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
I did. But I get no reply…
Your tickets are submitted 3 hours ago. Our support staff will reply them soon. Thank you for your patience.
My Portfolio is not working and I’m getting no response on my private Ticket more than 2 weeks… Can you please help???
Really sorry for the delay. We replied your ticket. Could you please check there.
Hi, this looks like the site for me.
Is it possible to have the opening automated slideshow style repeated elsewhere on the site?
I want to do a list of featured projects [thumbnails] on a secondary gallery page, each of which when clicked on opens to another automated slideshow related to that particular thumbnail. Thank you,
Yes you can have auto play fullscreen slideshow.
Hi, I in spite of everything I tried, I can’t find how I can link a gallery to the portfolio.
My subtitle are well displayed. I then defined my portfolio as “portfolio content” with the “Featured Image Gallery” on y gallery name but nothing happens…
I just need to have the same thing you have there when you click on portfolio http://themes.themegoods2.com/?theme=Sirius , no more.
When do you expect to update to wp4.6.1? My theme no longer works.
Theme support WordPress 4.6.1 It might be that some of your plugins don’t support WordPress 4.6.1
Please try to disable all plugins to see if it fixes the issue.
I purchased this theme more than half year ago. Since then I have problems with portfolio more exactly with portfolio content. It’s simply NOT WORKING!!! I contacted support and they said that dev team will look at the problem. I even extended support for another 6 months and still I’m not getting any help that I paid for. I don’t have time to wait another few months for fixing this problem. Hope that you understand that this is really taking tooooo long and I would really need some help here.
Another problem is that title on the front page is jumping up and down. And also this problem is still not solved in more that 3 weeks.
Why I’m not getting any reply???
Also my private tickets were closed without any answer, solution… What is going on? Can I get some help here?
This comment is currently being reviewed.
In order to be able to read image titles properly, is there a way to darken the light grey background around the images in fullscreen mode when the “enable slideshow images cover screen resolution” button is not activated ?
Thank you for your help.
How can I change the position of the menu? (in my case.. on the top (right)) is it possible?
Sorry, it needs a custom modification. This type of customization is a bit more complex and is not covered under normal theme support.
If you’re interested in hiring a developer for building out this custom feature for you, we highly recommend to check out: Envato Studio
How can I change the link for View Gallery on home page?
View gallery button will hide gallery overlay screen and display gallery’s images slideshow. The same as you can see on our demo site.
I have installed WPML but gallery page now giving error!
on “With which product or category do you need help?”
cant find my theme!
Sirius Responsive Portfolio Photography
There is category for “Sirius Responsive Portfolio Photography”. Could you please check again.
I Have open ticket on your support site from 1 week till now my problem not solved and no reply from you!!
Really sorry for the delay. Could you please provide ticket ID. I will check it for you.
Why its take very long to reply!! till now i didnt get any answer!
We replied your ticket and ask for access which you haven’t provided.
Please provide FTP account which I can login using FTP client please. If you don’t know about it then please contact your webhost. They should be able to provide it.
I sent cPanel and from there you can access FTP!!
As we mentioned earlier. Please provide FTP account which I can login using FTP client please
I have send the FTP Details yesterday and still not answer!!
It doesn’t have password so I can’t login. Could you please check.
Also could you please continue on ticket please so we can keep track on all our conversation and informations there.
I used old password for cPanel and it’s working. The issue should be solved now. Could you please check. Thank you for your patience.
Now WPML is not working at all!
I am not able to active it!
Can you read error here Unexpected character in input: ’\’ (ASCII=92) state=1 in /home3/jamilaar/public_html/wp-content/plugins/sitepress-multilingual-cms/vendor/twig/twig/lib/Twig/Extension/Core.php on line 1271
It’s clearly pointed to plugin core file which is not related to theme at all. Could you please contact their support and ask them about this issue please? It’s not theme file which causes the issue.
I have mention this error is not showing now!
The Plugin is not working at all!!
WPML asked for update after update the plugin stop working
What shall I do!
WPML is not working on your theme, and your are not replying
Can you please check why!
Could you please continue on ticket please so we can keep track on all our conversation and informations there.
I have a client that use your free version of your theme. I have a question to you before we decide to purchased. Is it possible to get the side menus sub menu scrollable?
Edit: At this time it is not and the menu is bleeding over the bottom edge. Not ideal.
There is no legally free version of our theme so we don’t know how did your client get it legally free.
The “Make menu display by default” option does NOT work for me. Any suggestions?
Please login with your purchased account so we can continue providing support for you.
My contact form stopped working. I just happened to check today if it’s working. I sent an email, and didn’t receive it. Tried re-saving the contact page and contact form settings, but it didn’t help. Not sure what happened.
Could you please provide URL of your contact page please.
bovtphoto.com/contact – the contact form stopped working.
Could you please install this plugin https://wordpress.org/plugins/wp-mail-smtp/ and setup your server mail SMTP setting then WordPress mail function can be used on your site.
If you still have the issue after configured all SMTP settings. Could you check with your hosting provider, is there any required setting for PHP mail function.
Thank you! I’ve installed plugin, tested it – plugin works. But do I need to customize in the contact form in the theme to make contact form work? The contact form still doesn’t work.
Pre-purchase question. Is it possible to change the words (Client & Tags) on the Portfolio pages. I would prefer to set my own titles such Project & EXIF Data.
Yes you can
The password function isn’t working on certain devices. I’ve narrowed this down to it not working in safari on my iMac or phones but it works fine in chrome on my iMac. Can you please help.
I can’t open a ticket as the support has expired. I’ve not one tried to use the support with you guys and havn’t tried to use the theme until recently. Please help me
Hi. Are you still supporting this theme?
We purchased your theme a couple years ago and have an issue with the browser back button not working in Safari. If I renew support, will you have a solution?
Yes we still support but the issue is very rare and randomly happen. It’s normally because of Safari browser cache when using back button.
Thanks for your quick answer. I think you’re right that it’s a cache issue and, unfortunately, on our site it happens a lot.
I found this information about fixing the back/forward cache: https://stackoverflow.com/questions/8788802/prevent-safari-loading-from-cache-when-back-button-is-clicked
Would you be able to help us implement this? Or would you suggest a better solution? We’re happy to renew support since this is taking longer. Please let me know know to proceed.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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