32 comments found.
hello, I bought this theme today. but there is an error on the homepage, the departmant picture images do not appear on the phone, how can you help?
this Theam support RTL?
Hello! Yes, it does.
No update for maydays
Hi there! Are you referring to the auto update?
Lat update you provided on this theme is 2020, your theme is no more working with latest Elementor. Website is broken. Please share Update theme. thank you
Please try to download it again.
Does it work with woo-commerce? I already purchase it but not sore if it works Thx
Hello! This theme is not WooCommerce compatible.
I’m asking my self, why I need to renew Support, because the theme is not behaving as it should, after updating the WP version. I’m not able to add departments to a menu (navigation).
Hello! The theme works properly with the latest WP. Maybe you haven’t updated it to the latest version. Please read https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support for obtaining information.
Good day, nice theme. Do you have psd files available for the layout with the purchase?
Hello! If it’s important for you we will send PSD files
That will be great. Will purchase now. Please send asap. Thank you.
Purchased – sorry to be a pain but will be great if you can have a look at my ticket request for the PSDs. On a hetic – deadline here.
Please send the request via ticket system
See ticket number 33260 – WordPress Themes & Plugins Help Center
The ticket has been updated.
I changed the staff’s titles DOCTOR to Physician and and now we can’t get the individual staff’s profile, it gives a 404 error we tried reversing it but still having the same issue, can you please let me know what needs to be done ?
We never used the support so this is the first time since we purchased the theme having a need to get help on this .
than you in advance
Hello! Please submit a support request and our team will assist you
Hello i update the theme but the new demo of corona virus home page is not there. I mean if i donwload the theme and activate it should be there but obviously i already have a lot of content etc and plugins etc where is that new home page?
Hello! Please submit a support ticket and our team will check it
Hello, This is urgent for us. I have a deadline which I use this design on tomorrow. Please send me coronavirus landing page demo immediately. I am waiting for your answer. Best
Have you submitted a ticket ticket?
Ok, but our team not answer yet. We have created ticket yesterday for this situation. Can they come back as soon as possible please?
What is your ticket ID?
30568
Our support team will get back to you shortly.
thank you for everything
Did it work?
yes it work, thank you for everything
Thanks for choosing our product
Hi. I want to buy this theme but I need it to support woocommerce. You said it was coming in a week a few weeks ago. Can you let me know if this will happen in the next week. if so, i’ll wait. if not, i’ll need to find another.
Super nice design on this theme!
Hi there! It will be released in the middle of the next week.
Hello i update the theme but the new demo of corona virus home page is not there. I mean if i donwload the theme and activate it should be there but obviously i already have a lot of content etc and plugins etc where is that new home page?
Please submit a support ticket and our team will assist you
How can I import some specific demo pages without importing everything?
Hello! If you have some questions or concerns please submit your request via a ticket system
Nice theme, I do have coronaguide.info FOR SALE, which can be used for COVID-19 or coronavirus guide and Information website or app. Message me if you want the domain. Thank you
Hi there! Sorry, we are not interested in the domain purchase
Hi guys it´s possible to install woocommerce? the client need to sell treatments. Thanks a lot!
Hello! Woocommerce compatibility will be available in a week
Hello there! one quick question, can I pay the booking through the website? do the website have integration with pay booking?
Hi there! Our theme is compatible with this plugin https://codecanyon.net/item/booked-appointments-appointment-booking-for-wordpress/9466968
Amazing template, but I can’t buy it due to missing images!
You can replace them with free ones 
Is it RTL supported?
Hello! Yes.
thanks for the quick reply…do you have a arabic demo to show?
We have only English one
But it supports Arabic layout 100% right?
Our theme supports RTL
Where are the RTL options in the theme… i have bought it now.
Hi there! Which options are you referring to? You have to install RTL WordPress, the theme supports RTL
When i enable Arabic Site Language….Layout is messed up….https://www.dropbox.com/s/lfxm6ib9yxz3uon/RTL-issue.png?dl=0
I dont see any RTL options in theme options as well
Please note that you’ve imported the content which has LTR settings etc. In your case, you have to replace it with your own one. Also, there are some missing blocks like services, team etc. If you have some tech related questions, please submit them via a support ticket system.
You should provide some kind of documentation….how to get started with RTL layout…Sections are missing only when i activate the RTL layout.
It’s really strange, they shouldn’t, please provide your site credentials and our support team will check it.
This is currently on my localhost….Will migrate to server link and share credentials….also i do not see any RTL css in the theme….can you point me if im missing something
Please note that it’s required to have it online to provide the assistance.We can’t help you if the site is on your local environment.
Sure..will put it on my test server and share credentials via email….But du didnt answer about the RTL css…where can i see it?
We do not provide special CSS for RTL.
Hi as suggested…have uploaded the website on server and shared credentials through ticket. Please look into it as soon as you can. Thanks
Our team will check it asap. They will keep you posted.
Hello. Team description, phone etc… not show in mobile.
Hello! Please submit a support ticket and our team will check it.
I have a problem with url in “deparments”. I would like to change url ”.../departments/neurosurgery/” and delete “departments” or change this word for another. But I don’t how to do this. I was thinking about make from this site https://livewp.site/wp/md/sirona/departments/dermatologic/ a new template but I can’t enter an edit tool by ELEMENTOR. How to do this?
Hello! Please submit all your support inquiries via a ticket system
Hello!
I am looking at various WordPress themes for the new client site and I liked your WP theme. I have a few questions to answer to help me decide on my purchase.
1. Does the “Sirona” theme support megamenu? It’s important for me, as I’m planning a large website with lots of sections. I would like to use MegaMenu to display the sections on the website in a more beautiful and clear way. 2. Is the “Sirona” theme compatible with the “WP Hide & Security Enhancer” plugin? I use this plugin on many sites for additional protection and preferably it can work with your WP theme. 3. Is the “Sirona” theme compatible with the “UberMenu” plugin? Won’t the use of UberMenu interfere with the theme? 4. Is the “Sirona” theme compatible with Elementor Pro? I have a license and I like to use Elementor Pro on websites for my customers.
I would be grateful for your answers. Thank you!
Hi there! 1. MegaMenu plugin requires a lot of changes in the menu styling. Our theme is not compatible with it. 2. Yes, it’s compatible with this plugin. 3. Same answer as to #1 question 4. Our theme is fully compatible with free Elementor. We use our custom widgets.
Hello,
Thank you for your answers. But I have one more question. Since your WP theme cannot use a mega-menu, does it support a normal multi-level dropdown menu. I will show you an example of such menu on the following link.
https://res.cloudinary.com/netunia/image/upload/v1580328965/2020-01-29_231521_kam21h.jpgI would be grateful for your answer. Thank you!
Sure, it does
Hello. I check settings and pleloader is disable. But i see sirona logo preloader
Hi there! Please make sure that you have it disabled in the page settings. To get assistance, please submit any request via a support ticket system.
