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I’m having a problem with the latest version (1.9.1), the theme option panel is not working. If I try to change de logo, whenever I press “Upload” button, the screen turns dark and nothing happen and when I clic the screen it just turns back to the theme option panel. Also de buttons to enable/disable options, does nothing.

Can you please help me with this…

Regards, Luis

Hi there,

we sorry for your experience anyway we are not able to recreate your issue, you should write a ticket on our Support Desk.

A while ago, during our supported period, we created a ticket (#71571) that Retina images are not displayed properly on mobile phones.

You promised us to update this in the next version of Sistana, however it has never been fixed.

We are not planning to renew our support for a problem that has not been fixed properly during the support period. I’d like to see a fix as soon as possible.

Regards, bluecola

Hi there,

I will talk with developers team and will see why this fix was not incude on the update.

I edited and replaced :


into the child theme but the changes are not taking effect

what is the issue ?

Some other files also which im moving to child theme are not taking effect

Hi wayne,

we are sorry for now is not possible to do this with Sistina, we will see to add this feature on next releases.

Ive turned off sidebars , i dont want a side bar on any page but on the individual service page STILL shows a side bar ! how can i disable sidebar on the services pages ?

Hi wayne,

you can edit a sidebar on a single edit page or on “Sistina / Sidebars” page from WordPress administration.

Im using store pages with no side bar which looks nice , you can see example here plus my css changes ;)

Is there a really quick / easy way to add the price filer scroller widget to UNDER the category sorting bar on top of products?

if i cant do with a hook – which file should i edit ?

Hi wayne,

for this kind of thing you should contact our Support Desk as we help directly with your request.

Hello, to ensure that the module functions newsletter What should I put in action? With that syntax? Thank you.

Hi there,

take a look here

Since new woo comerce version has been released now the ajax add to cart has become VERY SLOW and takes double the time to add item to cart

please check this asap

Hi wayne,

first be sure your are running the last version of Sistina theme(1.9.1), if the issue persist write a ticket on our Support Desk as we help you directly with your issue.

Hello, today I purchased and installed. Everything is fine but only toggle buttons not working. Which set to on it remains on, I cannot drag it to make it disable etc. Please hel. Site name

Hi debmedia,

write a ticket on our Support Desk as we check directly what’ s wrong with your installation.

Why is the options panel not working. When I press the on and off toggles, nothing happens. This is on a fresh install by the way.

Hi willmniu,

please write a ticket on our Support Desk as we check directly what’ s wrong on your installation.

How can I change the content provided by the shortcode [woocommerce_my_account] that I placed on my lost password page? I do not want to say “username or email” but just username. Not sure how to modify the content behind [the theme’s] shortcodes. Thanks in advance!


yith-andrea Author Team

Hi amirand926,

tha string came from a WooCommerce template, the onkly way to modify it is keeping the template “wp-cotent/plugins/woocommerce/templates/my-account/form-lost-password.php”, modifing the string(located at line 30) and coping it to “nilsen/woocommerce” directory. Will be better if you copy it in the woocommerce directory of the child theme.

Thanks for the reply andrea but where in the child theme should I place it? Inside of themes/sistina-child/ there is only a subdirectory for emails and a style.css file. Other than that…

The following are what exist:


•themes/sistina-child/woocommerce/(NOTHING RELEVANT; noted above)
•themes/sistina-child/woocommerce_2.4.x/(NOTHING RELEVANT)
•themes/sistina-child/woocommerce_2.5.x/(NOTHING RELEVANT)

Do I need to create matching sub-directories in the child theme to override the form-login.php? Thanks in advance.


yith-andrea Author Team

Hi amirand,

yes you have to replicate the sub-directories in the child theme, in the end have to be in this way:


When can we expect support for Wordpress 4.6.1?



yith-andrea Author Team

Hi gameshome,

the officially update for WP 4.6.1 will be release within next month anyway the current version was previously tested yet with WordPress 4.6 and should work without issue.

Hi Sistina Guru, I am wondering how I might make it so that after a user clicks the add to cart button, the button doesn’t change to “Added!” I would like it to stay [and operate] as “Add To Cart” since the circle icon appears that says it is added anyway. I know they can change the amount of that product in their cart, but a new user doesnt know that and might like to just click it a few times. Thanks!


yith-andrea Author Team

Hi amirand, turn this request to our Support Desk as we try to help you with your request.