Sara_p

Sara_p supports this item

Supported

996 comments found.

imdat91

imdat91 Purchased

my wordpress version 4.7 and yith theme control panel in option [on/off] buttons all dont working.. Why ?

Hi imdat91,

are you runngin the last version of Sistina ? Anyway I suggest you to contact our Support Desk as we help you directly with your issue.

imdat91

imdat91 Purchased

My wordpress version 4.7.1 and theme version 1.9.1 latest version. I now look at support desk and i see expired license..You do want i creating ticket and paying for support..But this problem i now created. Source your for this problem

Whats happening with YIT themes lately? All versions are outdated and no response to questions on Themeforest.. When can we expect support for Wordpress 4.7 and Woocommerce 2.6.9?

Hi gameshome,

for any issue you can contact our Support Desk, we wish to send all themes update entire 1-2 weeks.

Dear Andrea, this is not a matter of support needing to answer my technical question. It is a question whether the information listed on your sales page is accurate and up-to-date (which it is not). Your compatibility matrix shows as the most recent versions:

WooCommerce 2.6.x WordPress 4.5.x

Sara in the past already confirmed there should be no issue when using WooCommerce 2.6.9 (which is accurate according to your compatibility list) and WordPress 4.6 (which is currently outdated in your compatibility list). Furthermore, WordPress 4.7 has been out for the past month (since December 6 in public release and since November 24 for release candidate). By the time we see an updated release of your themes (I use both Bazar and Sistina on different sites), there’s a new version of WooCommerce (2.7 is scheduled for a February release date).

I understand you have a lot of themes to maintain, but we as the users want to ensure we’re protected against security risks and hackers that could access our filesystems and databases if we are not on the latest releases quickly.

Dear customer,

from our test there is not issues about WooCommerce 2.6.11 and WordPress 4.7 with Sistina, anyway if you have the Support expire is better you wait the update to avoid some issue caused by a particular configuration. We are working to release asap all of the update of our themes.

Hi, I’m currently running Sistina 1.9.1 but i would like to migrate my sistina theme to another hosting provider, so i tried to backup using the themes backup > export data function.. when this is clicked, a 500 error is generated, am i doing something wrong? WP and all woocommerce plugins are up to date.

Hi amer,

a 500 error is a generic message of the server, to understand what is going wrong you should open a ticket on our Support Desk as we check directly your installation, anyway you can try to use wp all import/export to create a backup of your installation.

Hello,

I have the latest version of WP and Latest Theme version too. For some reason, my theme Option setting ON/OFF switches are not working for all options.

What is the issue? Because I saw other comments too with the same issue. Since my support is expired I cannot write it to support team.

Regards Mazhar

Hi mazar,

we are sorry for yuor experience, we will send an update asap for this, anyway if you write to our Support Desk our team can help you soon.

How would I know about the update? Do we get an email for that?

On category pages like: http://www.originalo.de/fake-erkennen/accessoires/ the product title is not linked with the product detail page. Could you please advise how to make product title clickable for users?

Hi, thank you for the feedback, we will add this feature in next theme update.

I look in the console and there are loads of 404 errors – the site is trying to load @2x of all product images but they dont exist? how can i turn off the retina images thing or fix this?

Hi, you have this problem with sample data images or also with new uploads?

new uploads – see here https://shootblue.tv – we have done some css custom to theme but still same theme you can see some issues with images

Hi, try to extract this file and replace it in ”/wp-content/themes/sistina/core/yit/” -> https://www.dropbox.com/s/rtegxpxxia5nhp1/tf-support-sistina-retina-disabled.zip?dl=0

Let me know ;)

Hello, I would be interested in buying your template, but I have a query, in the section of share, can be configured so that when the person clicks on Send to frien there a window is opened for the client to make a query to the seller about product? Thank you

Hi, I’m sorry, but the theme doesn’t have this feature.

Do you want to give users the possibility to send an email to their friends from the Sharing box?

Or do you maybe want to give your users the possibility to ask for an estimate? If this is the case, take a look at this plugin, Request a quote (https://yithemes.com/themes/plugins/yith-woocommerce-request-a-quote/) that allows you to configure an advanced management system. You can also try out the live demo with admin access (http://plugins.yithemes.com/yith-woocommerce-request-a-quote/)!

Let us know, thank you :)

hbit

hbit Purchased

When is the update for this theme coming?

Hi, we have released the 2.0.0 version of Sistina on Apr 12, 2017

Hello! My wordpress version 4.7.1 and theme version 1.9.1 latest version.but I cant chage colors, and cant change botons on/of in panel control sistina. What happen. All probles is whit the last version of wordpress. you can renew the theme. Please!

Hi, we have released a new theme version, but the problem can be related to the browser, plugin or theme cache system. Try to check and if possible reset it. Let us know ;)

kotos

kotos Purchased

Wordpress 4.7.3. Theme Sistina version 1.9.1, buttons in config panel not works. Browser console show error. Please repair it asap. Thank you!

kotos

kotos Purchased

when can we expect theme repair?

kotos

kotos Purchased

Hello, anybody here?

Hi, we have released a new Sistina version, can you check it now? Thank you :)

Sorry but nou found menu “responsive” I think white 2.0 all problems are fine but not found :(

Hi,

I’m sorry, but I don’t understand well your problem, you can enable responsive settings in theme options.

Can you explain me better?

Thank you.

Hello Sara, sorry now is OK. Thanks you!

Great! ;)

Hello, when is scheduled the next update? Woocommerce had a major update and I am still waiting for sistina theme to be updated. Please tell me if you will continue to update the theme.

Hi, it’s scheduled for this week ;)

wetkiss

wetkiss Purchased

Hi Sara, 27 days ago you told me the update is scheduled for that week. Today I am still waiting for that update. Can you please give me an honest answer, are you going to keep updating the theme or not? thank you

Hi, yes, you are right :( I’m sorry, but we had problems slowing down the update process of the themes.

Hi!! My site now it´s not listed in google results for the keywords i put in the products. Please help me for improve this.

Hi, try to install a SEO plugin like Yoast SEO or others. It can help you to optimize the website.

I’m localizing Sistina for my language. I’ve noticed that some parts need to be localized via Woocommerce plugin localization and others via Sistina child theme localization for changes to display on the site. Is there an easy way to see if the phrase I need to localize “belongs” to Sistina or Woo (maybe by looking at page code in a browser or smth similar)? Thank you!

Hi, usually all templates files (and relative strings) under /sistina/woocommerce/ folder should be localized via WooCommerce.

sadek69

sadek69 Purchased

I’m still confused. If I understood you correctly, the phrase “Recently added items”, which is displayed here: https://www.screencast.com/t/MkdT0aFe Should be localized under Plugins > Woocommerce. However, I can’t find that string in the plugin: https://www.screencast.com/t/HHdqSOn2 But it exists in the theme localization file: https://www.screencast.com/t/NGwnD4MrOW

Can you please comment? Thank you!

sadek69

sadek69 Purchased

Can I use theme’s “Custom script” fields for Google Tag Manager? If yes can you specify how? Thank you!

Hi, you need add JavaScript code in your website?

Hi,

Since the latest update there is an issue with the search result page. It can be reproduced on the live preview of the theme as well.

Please see: http://live.yithemes.com/sistina/?s=shirt&post_type=product.

The problem is that the dropdown menu for selecting the sort method (eg. ‘Default sorting’ or ‘Sort by popularity’) isn’t visible. Before the update, it was visible, just like on a product archive page like this: http://live.yithemes.com/sistina/product-category/woman-collection/.

Could you please bring out an update where the sorting dropdown is visible on the search result page?

Thanks, - Marijn

Hi Marijn, we are working to a new update of Sistina and we will check this problem ;)

Thanks!

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