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Would you believe that!!?? Not one answer since we bought the theme 3 days ago! NO help at all until now. We do not even know if this company is still existing.
WORST experience ever
After six (6) days still not help, no refund, no reaction. WASTE!!!!
Sorry for the late reply, due to our support schedule and the bank holidays, from Dec. 25 – 27, support is closed.
We have sent you an email for your issue. Please check and follow the instructions.
I bought the Theme at December 23rd! Are you a bank? Bank holidays!!?? Are you no in the online business? Then yoiu should not sell themes as worse like this. A support as worse like yours!!
Give me my money back!!
I cant update theme to 1.4….
Sorry to hear about your problem with our theme.
Please contact our support via email@example.com or by e-mail: firstname.lastname@example.org. Our team will be more than happy to help you there.
I would like to purchase this theme. Could you please clarify the below queries:-
1. Is the payment plugin built-in with the theme?
2. User signup, submission of booking request stored in database?
3. Administration of room (products) is in built?
These functionalities are supported by the Opal Hotel Room Booking plugin that is bundled with the theme. For more information about its functionality please check Documentation of this plugin.
Dreadful support, trying to get answers and solutions from these guys next to impossible. Can’t recommend this product only because of the truey lack support
If you expect any customer service stay away from this theme you will not get it and when you do the advice is bad and of no use TERRRIBLE 0 out of 5
Sorry for the issues with our support! I can see that they are incessantly in touch with you, also our developers’ team still is working on some tasks regarding you requests. I will talk to them to speed up things with your ticket.
I want to make a full gallery with a tag navigation like this one: http://www.villamelcostarica.com/gallery/
But I don’t see how to embed it into a page, or customise the above page.
Here: https://siver.themeforest.createit.pl/galleries/ you will find list of all available galleries layouts with shortcode names. For the ‘big gallery’ you can also just create several different galleries via dedicate post type (screenshot). You can add multiple images for each ‘gallery’ post and define a tag, which will be populated to all images within the gallery (screenshot). Feel free to contact our support team at email@example.com and they can help you with setup if needed.
Is there any way to change price to how many people are booking, so what i mean is one price per night and + that 1 price per guest you want.
The ‘Opal Hotel plugin’ which is used with our theme has an option allowing to set the base price (per night) for each room called Base price.
But you can also set an ‘Extra price’ based on the number of adults or children the room will be booked for.
For more information please check the plugin documentation available HERE.
hi, I have a problem, when I try to install the theme it tells me that the link has expired, please help me
Sorry to hear about your problem with our theme. Please contact our support via firstname.lastname@example.org or by e-mail: email@example.com. Our team will be more than happy to help you there.
Your demo links aren’t working at the moment?
Thank you for contacting us. We just checked the links to the demo pages and they are opening correctly. Please check if the problem you had is still occurring.
Hi, is there any options to turn off booking system ?
The Booking system used on the site is using a plugin called ‘Opal Hotel Room Booking’ with which our theme is bundled.
When this plugin won’t be active this option as well as the page you can see under the ‘Book Now’ link won’t be active.
Do you plan on updating this theme for WordPress 5+? I also do not see any compatibility with woo-commerce listed in the item detail section :/
During the tests, we didn’t find any issues which could prevent using the theme with the WordPress 5+ version.
Unfortunately, currently Siver – Luxury Resort WordPress Theme is not compatible with WooCommerce plugin and at the moment we are not planning on providing such feature for it.
Hi there, can I add WhatsApp chat and link to our booking system with nightsbridge?
Unfortunately, I can’t tell if this would be possible to achieve it as the Siver – Luxury Resort WordPress was never tested with NightsBridge.
I have problem with installation of demo content. Maximum execution time of 29 seconds exceeded in /home/hotelb352/lamer.hotel-box.eu/wp-includes/class-wp-image-editor-imagick.php on line 362
the execution time of my plan is 60 seconds, but the error hasn’t fixed. Why the theme don’t have new update. The last update is before 3 years?
Apologize you had to wait for our reply for so long. Unfortunately, I wasn’t able to recreate this problem in our test environment. Please contact our support via firstname.lastname@example.org or create a ticket on our Support Forum: https://createit.support/. Our team will be more than happy to help you with this issue.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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Price is in US dollars and excludes tax
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