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Unfortunately I have some issues with installing the required plugins. Some of them can not be downloaded as it seems like the source website is down: http://paul-themes.com/
Can you please check this? Thanks a lot in advance
Take our apologies for the long delay in answering.
Because some errors occurred during the domain renewal process, which leading to the domain being expired. We are working hard with domain provider to fix it.
Meanwhile, if you have any issues please contact us on support forum https://paul.ticksy.com/ and we’ll help you.
Thank you for your patience.
I have problem with skape theme. Preloader is an independent function.
Can this be deactivated without affecting layout of the site?
Please send email to email@example.com and we will send you.
Hey, I have been trying to figure out how to install the Skape Theme for 3 hours now and it didnt work, I tried every way.
Take our apologies for such a long delay in answering.
Please contact us on support forum https://paul.ticksy.com/ We’ll check.
Hello, I downloaded this theme form envato elemets but the theme is incomplete i don’t have the same animations in the demo, i want to know if this theme is the same or themeforest has more elemets
Hi, has the broken CSS been resolved for anyone? Were you able to successfully import the demo content?
We answered the ticket, please check it.
I just downloaded and activated this theme on my WordPress website but the demo content that got imported is distorted. Can you please help?
I really like your project showcases, but can they rotate automatically between the projects/slides as this is very important to me, especially the one on the architecture theme?
First of all, we’re really sorry have taken long time to reply you here.
But your problem is a bit unclear to us. Please provide screenshots for a better understanding of the situation.
Could you take a look at my site pls?
There is something wrong with the theme and I am not finding what to do?
Thx in advance
First of all, we’re really sorry have taken long time to reply you.
How can I upload a menupage from the theme after I deleted them in wordpress?
I only need one page but am not finding how to do this.
Tanks a lot
Hello I need a refund for this, the theme is not working
and other plugin are not working
hello i need a refund for this theme this is not working
Sorry for that inconvenience.
I have problem to import your demo data.
It looks broken after imported.
Can you please help?
I can give you admin id/pass, you can take a look if possible.
Let me know.
Sorry it looks like this isn’t going through private channle, so I delete the account. How can I submit ticket for this issue?
First of all, we’re really sorry have taken long time to reply you
Please try again.
Hi there, I recently downloaded the Skape theme from Envato Elements. I installed it on a staging site and went up okay. However, when I went to upload a template to a page via Elementor, it gave me an error code: ‘An error occurred. Please try again later.’
Any help with this matter would be greatly appreciated!
Please purchase theme on ThemeForest, then submit ticket on support forum https://paul.ticksy.com/ We’ll check.
So I have to buy it again just to get some support?
In order to receive technical support, you need to purchase theme license from ThemeForest.
Okay thanks, I will reach out again when purchased.
Thank you so much.
Sorry one more thing, are you able to add videos to this theme such as a hero banner?
First of all, we’re really sorry have taken long time to reply you for this question.
Did you resolve it?
Ticket submit about demo not showing or broken can you please respond
Please send us ticket number, we’ll check.
Hello, I have submitted the ticket yesterday regarding demo content not showing properly. Can you please respond to my ticket as it is urgent that the demo content is set up and I cannot do it as is. I have tried fixes presented in the comments, but some of the pages are still scrambled.
I have installed the theme to Wordpress site following the documentation, but I have some issues in displaying demo content. Some of the css styling is broken. I tried both the manual way ( through .xml file ) and through the one click import. What can I do to setup by one click?
Theme doesn’t work. Scrolling through the comments you’ll find dozens of people with identical issues. https://i.imgur.com/EWK1Q5b.png
The link is not available. Also, please purchase theme on ThemeForest, then submit ticket on support forum https://paul.ticksy.com/ We’ll check.
I downloaded this theme from Envato Elements. Some of the pages are misaligned from the demo, it seems like some styling is messed up. Please guide me on how to proceed.
We do not provide support for Envato Elements items https://help.elements.envato.com/hc/en-us/articles/360000629166-Item-Support-on-Envato-Elements
Please purchase on ThemeForest and contact us on support forum https://paul.ticksy.com/ We’ll check.
hi, i installed the theme trought the setup and installed the demo data but the website is broken
we have purchased this theme, but it not install properly.
Demo theme not installing properly. All design are getting corrupt.
Please do the needfull as soon as possible on urgent basis.
If you have any issues, contact us on support forum https://paul.ticksy.com/ We’ll check.
Hello, I made a purchase of your theme, I installed it normally, there was no error, and the pages are opening unconfigured, the sample content was imported and the structure is all misaligned. I would like to know how to fix it, below is the link to my page that I installed to start testing and assembling the real content.
Can you help with my question? I’ve tried several ways to fix it and so far it doesn’t work.
We answered the ticket, please check it
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