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Hi there! Can I update the theme via Envato Market plugin? Thanks!
Yes, you can do that. https://envato.com/market-plugin/
I bought support but when I try to submit a ticket it says that the support expired… help my shopping cart doesn’t work
I noticed that you could submit tickets now. Our team will get back to you soon
I actually bought the wrong theme support can I get a refund ?
I will talk to you more about this in your ticket.
Hello, do you plan to update the theme?
for new versions of wordpress and woocomeerce
We are almost going for the year without updates
The current version of the theme is compatible with current WP and Woocommerce version. You can go for it
I have a couple of queries about the theme (I purchased and I am currently building a site with it)
How do I hide sections on desktop (there is an option to hide on tablet and mobile)
How to I apply a filter to the shop page
And how do I change “select options” on the shop page to something else?
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Masterslider error Wordpress 5.5. When is the topic expected to be updated?
For Slider updating, please check this out : https://goodlayers.ticksy.com/article/2336/ We already released the updated version of Master Slider that fixed WP5.5 issue.
About updating for the theme, we are working on it and should be released very soon
I currently have 2 sites running this theme v1.21, which I really like btw! It looks like wordpress just updated to 5.5.3 and some things have broken on both. Mainly the Master Slider, the first slide doesn’t load and the text doesn’t show on the slides, this is happening on both. Then on the site I referenced there are areas throughout the site that I was pulling in a carousel of personnel, that doesn’t work either. And on the second site I am trying to pull in testimonials and those aren’t showing either. I am thinking the theme might need to be updated, but can you confirm those things are fixed in the updated theme?
Yes, these issues have been fixed in the theme updates. You can update the theme and plugins following these instructions: https://goodlayers.ticksy.com/article/1893/
Hi, is it possible to change the theme slightly so users can book and pay for sessions/treatments as well as buy products? If not can you recommend any of your other themes. Thank you.
Sorry, there’s no option to pay for sessions/treatments. You could consider creating a product for these services and accept payment that way.
We don’t have any other themes with that offer this feature.
Having issues with your Masterslider plugin… Please provide updated version of theme with fixes to your required plugin for theme. it is causing your page builder to fault.
Also, I have purchased individually the Masterslider plugin for $35, and manually updated that. And still the problem persists with your theme. the pagebuilder is not functioning.
Also, just purchased new support theme licenses which I shouldnt have to but im still not able to submit a ticket…. Future Buyers, Do not buy this theme!
Sorry for the temporary issue on our support site. We saw you could open the ticket now. Can you check on it as we just replied?
I built a website using your theme about 6 months ago. The owner of the site has requested I make some changes, but upon logging in, I notice the page builder is not working?
Can you explain this to me please? (I tried logging a ticket but my support has expired and I believe this is a bug)
Please make sure that you update the theme to latest version in order to use with WP5.6 and 5.7 Also, by updating the theme, please make sure that you update GoodLayers’ Plugins as well and please clear browser cache after updating.
You can follow this : https://goodlayers.ticksy.com/article/1893/
Please also make sure that all your being used plugins are compatible with WP5.6 and 5.7 as well.
Thank you, that fixed the issue. Have a nice day!
WordPress 5.9 running Skin Beauty theme 1.3.3.
The Page builder options is broken, the “gdlr-edit-item” tool button does nothing, I am unable to edit the front page boxes that have the actual content.
I updated theme to this newest one 1.3.3 from previous one 1.28(or smthg??) that had an exactly same issue: Editing the website is not possible.
My Envato market plugin is working, it says “Your OAuth Personal Token has been verified.”
My website can be seen here: https://tinyurl.com/2p9acy3m
Updating the theme should have fixed the issue.
Could you make sure you have cleared the browser cache after updating the theme? Try hard-refreshing(ctrl+f5) your browser and see if it helps as well.
If it still isn’t working, please send the WordPress username-password so we can take a look: https://themeforest.net/user/GoodLayers
Excellent, ctrl+f5 seems to help, I will check it works now 100%
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