70 comments found.
I can not activate my theme with my purchased code from themeforest, I have send a mail to contact.7uptheme@gmail.com with my details and I am yet to get a response to on this.
Hi, Please check email Thanks
Am yet to receive any email
Pls still waiting for your email on my activation issue, i have send 3 emails from webthinkers with access to my wordpress site and the site is yet to be activated, the licence code is still invalid, can’t even access the theme support because of invalid purchase code
Hi,
Please wait, we activated for your Thanks
Thank you, my theme is now activated!
Kindly help to import demo content, Import without media was successful but Import media have been unsuccessful, always timing out with error 504, I have also configure the php.ini and wp-config with your recommended settings, still yet Import Media have been unsuccessful even after several attempt.
Hi,
you need to set timeout in hosting before i can help you
Thanks
Not sure what is going on with you forum site it was down for multiple days. Now it has reverted back to 6 months ago and I cant login or reregister to access the forums.
Your theme is not working with PHP 8 and this is a requirement as of tomorrow! When will there be an update as this will cause massive production losses if our site goes down!
Sent, but you still haven’t answered the question when will your theme be 8.0 compatible
Hi,
Please update the new version of the theme
Thanks
Hello, the demo pages are not working since few days. Can you please let me know when will they be back? Also, the forums page is also not working. See this: https://forum.7uptheme.net/forums/forum/skincare/
Hi,
Our server is having a problem and we are trying to fix it
Thanks
Hello support,
I cannot access to live preview page. is it all good with theme or?
Thank you.
Hi,
Please check demo again
Thanks
Pre-sale question: How does the backend work with editing the layout? I don’t see WP Bakery or Elementor listed.
Hi,
Please make sure to install the suggested WP Bakery plugin when activating the theme to be able to edit the page with WP Bakery
Thanks
Done all.. But demo content not importing. Everytime error. Its urgent
I have submitted forum post. I have to launch website on Monday. please help me get this done so I can upload my data.
Uploading of all products and content will take time also.. please check urgently
Please send link topic for me? because I didn’t check your question
I have added again As i canmot see my old post there
its done thank you… Love your service
Many thanks
Is it possible to add a hamburger menu in the header. ..just like on this website- https://www.clarins.in/
I am getting CORS error on my website, only for Chrome. I already added CORS in .htaccess. Still no luck. Please help.
Yes, I have done that also.
Are your demo made with elementor too ?
Oh! no
Thanks
how to edit pages i can’t do it
After updating PHP Version and wordpress to lates one, the shop page not working showing access denied 403. in the admin panel we can see these error.
Notice: Trying to access array offset on value of type bool in /home/quancywx/public_html/wp-content/plugins/7up-core/includes/ot-settings-api.php on line 402
Notice: Trying to access array offset on value of type bool in /home/quancywx/public_html/wp-content/plugins/7up-core/includes/ot-settings-api.php on line 403
Hey, bought theme. 1 error on activation – https://prnt.sc/1aht63k, 2 error on support page https://forum.7uptheme.net/check-purchased-code/ “Your purchase code has not yet registered an account. You can register your account by this purchase code”
Hi,
Please send us your admin account and login url. We’ll check it for you.
email: contact.7uptheme@gmail.com
Thanks
Hi, I puchased this theme but couldn’t find Slider Revolution Responsive license. I only see WPBakery license, please help. Thanks
Is theme mobile friendly? Can we disable animations on mobile? We looking for lightweight and fast theme.
Hi,
Our theme is mobile friendly, you can check our demo on your phone. Regarding animations, we use lightweight css lines. It won’t affect your site’s loading speed much. You can use cache plugins to optimize your site
Thanks
Hello, How can we change social icon setting from product page?
Pre-buy question. Is Your theme lightweight and we can get high score on google pagespeed and gtmetrix?
You can improve your website’s score by using website and image optimization plugins, using server cache… Depending on the content of your website, there is more or less data. Usually the actual data will be lighter than our demo data. Our demo includes many high resolution images and a demo home page. And due to the large number of demos we do not use cache for the server
I need your support on below issues: 1-I have changed the loading page color, while same is applied to the homepage only the other pages remain on the original color
2-Same issue on number 1 my header is not copied to the rest of the pages
3-Where can I modify the newsletter layout and content ?
Please check this, add to cart not working as it should be / https://forum.7uptheme.net/forums/topic/add-to-cart-not-working-as-it-should-be/
Our support staff responded to you on the forum. Please check your topic and send us information on your site. The problem is resolved soon
Does this theme have the built in ability to switch on “Catalog mode” like the Atelier Theme from Swift Ideas?
Hi,
You can use the catalog plugin for our theme
Thanks
