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3.8 to 3.9 broke all my galleries. It seems to have something to do with the imported CSS that is manually in the wordpress games to make the “image slider mt” gallery actually fit and size as it should because it loaded when I removed that manual CSS but looked and sized incorrectly. I emailed for support and didn’t hear back (seems to be a theme in these comments) and rolled back my wordpress.
I did notice too, however, that these gallery pages on 3.8 just straight up freeze on iOS despite working correctly on android and firefox and chrome on windows. Again, no response from the developer.
Hi, please email us via our profile page and we will help.
3.9 from 3.8 did break galleries but support got me back up and running – their email had been going to spam. Folks also on this theme – be sure your galleries are loading on iOS. They may work perfectly on android and desktop but for some reason iOS handles things differently.
The update broke the portfolio page, just doesn’t display correctly and ignores all the options. Its broken and inputting the demo which looks fine doesn’t work/display right. If support has run out is that it then? we are just left with a broken product. Seems a bit suss tbh make an update to break it then only way to get any help is pay for extended support. .... quite a suspicious model here.
I have, no response.
That is strange, perhaps your message got into spam, can you please email again?
I will email again. I believe the issue is the plugin “Remove jQuery from Theme”, It never allows me to activate this. The theme recommends it being activated but It just does not activate with an error.
I got your email and answered you. Did you receive my email?
Hello. I am considering switching to one of your demos (Sue) for this theme but I don’t like that the main left menu disappears until the new page loads when selected. Is there a way to have the menu stay solid while the main page loads? I just wanted to know before I go to the trouble of installing it. Thanks!
Hello, please email us via our profile page and we will take a look.
After the most recent Skylab’s theme update my portfolio page imploded…dropping all column and grid structure….and most portfolio galleries inaccessible. Emailed for support on this and have not heard back.
Still waiting for Mega Theme to respond to my portfolio issue.
be careful with the latest theme update (Skylab Version: 3.9.1): for me it just demolished all Portfolio Pages. The galleries are no longer displayed, used “Image Gallery MT”. I saw an error at the console, screenshot: https://we.tl/t-Dfiy40Y8R4
What is the reason for this dear team of Skylab? Two or three updates ago I had a similar problem. There it worked if you created each gallery again. That was not a good feeling either…
Don’t you do any tests before you release updates?
This is really annoying…it would be nice if I could provide a solution here quickly.
Hello, please email us via our profile page and we will help.
Hello, We urgently need to know if the font licence (fonts) is included in the template. Alleged authors of the fonts are asking us for proof that the fonts are licensed. We are going to pass the link to the template, as it is not defined if the fonts are included or not, so we understand that they are.
We look forward to your prompt response! Thanks in advance for your help.
Hi, please email us via our profile page.
Hi, please email us via our profile page and provide us your URL, username and password for your site and we will take a look.
WPBakery Page Builder stopped working although it’s bundled with the theme. WP and theme are up to date
Hi, it works fine for me. Please email us via our profile page and provide us your URL, username and password for your site and we will take a look.
i’d like to use the portfolio view to display some design projects as well as gallery grids with an expanding lightbox for photography.
On the skylab preview page the tile “gallery grids” implicates that this should be possible – hovewer as far as i can tell no live demo for this theme incorporates the gallery grids feature with an expanding lightbox.
Upon further investigation i found the exact page(s) shown in the sample image from the “gallery grids” tile – but as a live demo for the “Heat” theme.
Now i’m wondering whether this feature is also possible with the skylab theme?
Maybe you can help me understand the differences in functionality and features between skylab and heat!
Hi, yes lightbox and gallery grids is also available within Skylab theme.
I would be very interested in the theme. Unfortunately, the links to the individual demos don’t work so that you could watch them – please fix them!
Hi, sorry, the links are working now.
Hi. Does Skylab include a license to Revolution Slider or does that have to be purchased separately?
Hi, please read this post https://help.market.envato.com/hc/en-us/articles/115005593643-How-do-licenses-work-for-any-plugins-that-are-bundled-with-the-theme-I-bought-
I have the same problem with the latest theme update. Now no gallery is open via lightbox. I think you should update this error/bug, because apparently many users of your theme have this problem. I would like a to-do instruction on how to proceed.
Hello, having a similar issue as others with the main page portfolio gallery showing as a blank page. Any support would be appreciated. Thank you!
Thank you, email sent.
Hello, presale question. I want to add a zoom image to my gallery. The person accessing the picture can view more details on the posted picture. I saw that you have something like this, but I want to know if the plugin is included and it’s pro and if I have the possibility to change the white background to the displayed picture. Also, it works ok on mobile with a two-finger tap and supports scrolling of the image it supports mobile pinch zoom on the image and the touch-swipe over sensitive.
Hello, sorry for the late reply. Take a look at our Heat theme https://themeforest.net/item/heat-portfolio-wordpress-theme/3700508 Perhaps it fits more your needs.
after the latest update to your theme version Skylab Version: 3.8.5 (WP 5.8.2 WPBakery 6.7) all galleries are broken. I use it a some portfolio pages with the element: Image Gallery MT.
Now all images are listed next to each other and under each other.
No lightbox, no margin between items. But all the settings are still entered correctly, but do not seem to be applied. Look at the screenshots: https://we.tl/t-7APzUgRHku
Whats the problem?
Hello, I don’t know why the website that uses this theme can’t be accessed?
Hello guys, thinking about purchasing the theme but still have some doubts. Does it support video? Want to use demos like Noel, Sue or Heather but haven´t seen a single video on any slider or page. Thanks in advance
Hi, yes it is, I would recommend to use Rev Slider plugin that is included in the package. If you need help please create a support ticket by following this link https://megatheme.ticksy.com/
I’m thinking on buying this theme but I have a couple of questions
Basically I want to replicate a Instagram Timeline so:
Can I show more than 4 rows in the main page?
Can I show 3 columns in the main page?
And, Is it posible to leave the three columns in all the responsive modes?
Thanks so much
1, 2. Yes, of course.
3. With a small modification, please create a support ticket on our support forum https://megatheme.ticksy.com/ and we will help.
Thanks for your reply
I have a few more questions before buy the theme
I will like to use the Candie version but, besides the questions asked in the previous message, I will like to know if we can remove the animation in the miniatures and if this could be open in a lightbox instead a post or a page
Sorry for my english
Yes you can, please create a support ticket by following this link https://megatheme.ticksy.com/ and we will help.
Thanks. I wanted to be sure before buying the theme
Thank you very much
Hi. I want to add a slider, and I can see that the Rev Slider is supposed to be included. But I can’t find it anywhere! How do I add it?
Hi, see it in the main package in the Plugins folder. You will need to download not Installable WordPress file but All files & documentation.
I have downloaded the plugin WPBakery Page Builder available but it seems it isn’t the version 6.7. When will be this available to download? Thanks
Hi, the theme includes the latest 6.7 vesion of WPBakery Page Builder. If you need help please email us via our profile page.
Hello, I contacted you via the profile page. Thanks
Hello again, when downloading the Plugin I still don’t get the last version… how can I update it?
I mean the WPBakery Page Builder Plugin, I don’t see the last version in the files I downloaded
Sorry another issue, when activating the plugin
Skylab WPBakery Page Builder Addon i get this: Fatal error: Cannot redeclare mega_remove_wpbakery_scripts_styles() (previously declared in /home/juangala/public_html/wp-content/themes/skylab/functions.php:6127) in /home/juangala/public_html/wp-content/plugins/wpbakery-page-builder-addon-for-skylab-theme/wpbakery-page-builder-addon-for-skylab-theme.php on line 142
Hi, have replied to your email.
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