Hi guys, any update on ticket #762619? It’s been 3 days since we updated the ticket.
Hi, we will reply ASAP.
I received your response, thank you. I have since posted another reply and am now (again) waiting 3 days for an update. Is this your ‘ASAP’ – 3 days? Come on – some service please as we are paying clients.
Hi, I bought this theme a few years ago.. I’m looking to get the latest update for this theme. My current version is 1.1.19. How can I get the latest version?
Hi, visit your downloads tab, re-download the new version and re-install it. Note you will need to re-create your pages as the theme uses Visual Composer http://codecanyon.net/item/visual-composer-page-builder-for-wordpress/242431 plugin now which is included in the package.
Hello is it possible to have a filter portfolio in the side under the menu like on ryan west’s site Thanks for your return TT.
Hi, this is possible in old version of the theme only.
Hello again do you think it’s possible to have this old version of Skylab which is more appropriate to my design needs …thanks in advance tony TRUONG
Please email us via our profile page via our user page contact form here http://themeforest.net/user/MegaTheme
Hi trying to make changes on the page, but visual composer won’t even open and show content. Why?
Hi, please email us via our profile page and provide us your URL, username and password for your site and we will take a look.
i wanna use demo 1 i tried every way but i still cant figure out !!
can you please help me ?
Hi, please create a support ticket by following this link http://megatheme.ticksy.com/ and we will take a look.
Hello, concerning the alternative image gallery…is there a way to have a No Margin between thumbnail? thanks for your reply….TT
Hello, please create a support ticket by following this link http://megatheme.ticksy.com/ and we will take a look.
Hello to create a support ticket i need to renew my support…though i bought the theme so can you just answer my question, i just need to get rid of the margin in the alternative image gallery, is it in the css or in the function.php? thanks for answering sincerely yours TT.
Please email us via our profile page and provide us your URL and we will take a look.
Hello I sent you an email two days ago and there’s still no answer concerning the no margin gallery thanks in advance TT.
My Support finished a long time ago – having stuck with the old theme I unfortunately never used the opportunity to use support on the new version of Skylab, so if you’re able to please help that’d be really kind of you.
I think my question is a fair, unpaid or (new user) question too and applies to new customers and requires some attention… It’s regarding demo 6 and it’s mobile problems. http://demo.megathe.me/skylab/demo-6/?
I have 2 images but can’t attach them here, please click on the link
...When loaded in portrait and Landscape aspect, everything on your demo displays incorrectly, as does it on my own website. I have tried to change every setting I can find in the REV SLIDER, but nothing fixes these problems nor aligns them correctly.
Please can you advise as it would be a huge help. I’m sure this issue applies to many new potential customers and requires some attention.
Hi, please email us via our profile page.
theme’s support page not responding!!! i opened 2 private and 1 public tickets but there is no answer. I regretted that bought this product.
i rewrite my issue again:
subject: PORFOLIO SECTION VISUAL COMPOSER NOT WORKING
message: try to add new portfolio but; portfolio menu, there is no Visual Composer’s buttons shown. “backend” or “frontend” buttons are invisible so i cant choose photos.
I have approved the refund.
Hi there, I’m looking at the Skylab (demo 1) and I have a pre-purchase question:
Do you have an image gallery without text content to show?
All the images I click on either in Home or in a Portfolio send me to s scroll down page of image + title + sometimes text.
My idea is I would like to have a home page that looks like Portfolio\Full width\4 columns, and then whichever image I click on would take me to an image gallery with the same layout 4 columns full width. Within this gallery if I click on an image, then it would enlarge it in a lightbox as it already does.
tl;dr version: is it possible to have an image gallery in same layout as portfolio 4 columns full width?
It is possible only for gallery grid with 5, 6, 7, 8 columns http://demo.megathe.me/skylab/demo-1/projects/gallery-grid-5-columns/ and with margins.
There is no chance of at least removing the margins? The margins look weird on mobile. Or how about making it an actual grid-style as opposed to masonry?
If not, do you think it’s possible to make those changes via code if I hire a web developer?
We can help to remove the margins. Please create a support ticket by following this link http://megatheme.ticksy.com/
Hi guys, I have edited a ticket 2 days ago (#807440), can I have an answer please
Just two quick ones – the examples on the theme you are showing on your main page – are they using the latest version of the theme?
One of the examples are http://ryanwestphoto.com/portfolio/elle-com-ally-maki/ and in his portfolio there is a slider plugin as there once was in the theme – is this still possible to use with the latest version? You know a gallery with a showreel with arrows to the left and right – like the one above?
Hi, this site http://ryanwestphoto.com/portfolio/elle-com-ally-maki/ uses old version 1.2.3 of the theme.
Does that mean that the way he has galleries – with the slider/showreel is not possible with the new version?
Yes currently it is not available within the new version of the theme but we will try to release it in the next update.
Or to make it more clear – is the iOSslider still available on the newest part of the theme?
Currently it is not available within the new version of the theme but we will try to release it in the next update.
I purchased & installed the new Visual Composer plugin, since your installed version stopped working!
Once I installed the plugin, I received several errors, and now I can’t login to the admin or send the portfolio to clients:
Warning: Cannot use a scalar value as an array in /home4/levgili/public_html/wp-content/themes/skylab/functions.php on line 2731
Warning: Cannot use a scalar value as an array in /home4/levgili/public_html/wp-content/themes/skylab/functions.php on line 2738
Warning: Cannot use a scalar value as an array in /home4/levgili/public_html/wp-content/themes/skylab/functions.php on line 2745
Warning: Cannot modify header information – headers already sent by (output started at /home4/levgili/public_html/wp-content/themes/skylab/functions.php:2731) in /home4/levgili/public_html/wp-includes/pluggable.php on line 1167
Hi, please create a support ticket by following this link http://megatheme.ticksy.com/ or email us via our profile page and provide us your URL, username and password for your site and we will take a look.
Hi, I emailed you a week ago. Thank you
1. How to add a google map
I was trying to add by visual composer but it’s not visible.
Look at my website: www.mofotki.com/contact
2. How to do home page like in demo 5 or 12
I added Image Gallery to home page, but i’ts not responsive.
3. How to add text on Image Gallery in home page, like in demo 5 or 12
I can’t create ticket, it say that code has expired. I downloaded new version skylab recently and I need help with this.
Please email us via our profile page.
I have 2 issues:
1. How can I move portfolio filters under left side menu?
2. How can I change portoflios pictures view to irregular? Just like this one: http://demo.megathe.me/skylab/demo-9/
See my problems on site: http://altergrupa.nazwa.pl/klienci/bart/
Is it possible to have caption on each portfolio item (in the overview) and an info-text for each portfolio single page in the slider.
I really like this theme, but this is a thing which I really miss.
1. Yes you can, see caption in the demo http://demo.megathe.me/skylab/demo-1/
2. This is not available within the theme but we will try to add it in the next update.
I have problem with Visual Composer, everything works good except one thing. Backend Editor doesn’t show on single-portfolio edit page. It shows on pages but not in single-portfolio so I can’t edit it. Can you help me?
Hi, where is the documentation and installation instructions?
Hi, you will need to download not installable WordPress file but all files & documentation where you can find the documentation.
found it! thanks!
Any chance on getting an update on Support Ticket#839641? It’s been 3 days since the last update. My company is waiting for a solution on this issue before it can make a product announcement to it’s clientele.
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