I bought Skylab. I imported using One Click Demo Import, but Slider Revolution does not work. Is this sample not included?
Hi, please create a support ticket by following this link http://megatheme.ticksy.com/ and we will help.
Imported demo data and portfolio data didn’t load. How can I fix this?
Didn’t use this theme on purchase and support has expired so I’m unable to submit a ticket. If you can send a link or so to help here. would appreciate it.
Hi, please email us via our profile page and we will help.
Hope I get some help this time. I’ve been sending emails through profile page for months now.
I do not see your email, checked spam folder also. Can you send us a message via Facebook from the profile page?
I’ve sent a message to 2 FB pages that says MegaThemes, I’m not sure which on belongs to you.
See it, answered.
Thank you for helping with first issue I just completed the site yesterday and everyone loves it. The menus do not show on mobile and tablet devices so no one can navigate my site. This is the last help I seek as I’ve tried almost everything to fix it and nothing works. Thanks again for the awesome support!
I messaged on FB yesterday for support but no answer there
Hi, take a look, answered.
Hi, I’m wondering approximately when WP 5.5 will be supported and a more recent version of the Slider included. Thanks!
Hi, an update should be released this week.
Hi again. I can see WP 5.5.x listed in the sidebar now, but the theme version is still 3.4 from June. Has anything changed? If I were to install 3.4 today on WP 5.5 would the included Slider version be compatible? Thanks!
Hi, it is queued for review, please wait a while. Or email us via our profile page and we will share it with you there.
Thanks, I can see 3.5 available for download now. It’s been a while since I did a WP theme upgrade. I noticed that the documentation for upgrading the theme isn’t there and not on the support site. I tried the Envato Market plugin and it worked but Slider is still out-dated at 6.2.12, not 6.2.18 or above for WP 5.5.x. Is that correct or did I do something wrong?
Never mind, I did it wrong! It seems that Envato Market only does the theme, not the plugins. I needed to upload the plugins from the theme zip file to update them.
I did a demo import of Eileen and the “Work” front page isn’t loading images. Theme on 3.5, plugins all updated. I gave it some time but only the sidebar loads, no images. I checked the Live Preview and the images appear to load although it is slow and there are large row gaps between images for some reason on my iPad Pro. Is the Eileen demo import ok or is there something more I need to do to get that front page showing?
Hi, please message us via facebook from our profile page and we will help.
Hi. I have implemented the theme and imported the content of the Florance demo. I have assigned the static home page and the page for blog posts. The problem is that the blog is not shown to me as in the demonstration, but the posts are shown in a normal list as always, with a sidebar. Which may be due?
In the posts page I have added with the WPBakery Page Builder the PostMT (default post type) with the default configuration that came in the blog page in the first import I made of the demo content.
Hi, please email us via our profile page or message via facebook.
Hi, I like your theme but befor buying I need to know : is it possible to completely hide the left & right navigation arrows that appears on top of images ? I want to hide it and only keeps the swipe/scroll movement as navigation. Thank you for helping me.
Hi, yes of course you can disable them from the theme options.
Hi, I have version 3.2 and would like to update but there is no ‘Update’ prompt to do it through the control panel. How can I update without losing my layout?
I would like to buy this theme, but I can’t see a demo of a woocommerce shop built with this theme. Is there any link where I can check it?
Thanks in advance
Hello, there is no shop demo currently but the theme fully supports WooCommerce plugin.
Thanks! but how can we see how the layout, checkout page, cart page and so on are designed? this is a bing thing for a theme though
They are pretty standard and styled to fit the theme look and feel. It is in our plans to add shop demo but it’s not something which is available right now I’m afraid.
Thank you for the answer!
I just bought the theme. When trying to change the font I upload the zip file previously downloaded from google font web but the font, neither primary nor secundary changes from your template…
Hello, please create a support ticket by following this link http://megatheme.ticksy.com/ and we will help.
hi, very professional theme , as a pre-sale question, how many shop layouts this theme has? and may i use/set gallery/ portfolio layouts for shop layout too? because all woocommerce shops has same layout for shop page, i wanna sell my photo with different width/height sizes, i really need justified layout for my shop layout
Hi, the theme supports 2, 3, 4 colums for WooCommerce however you can try to link portfolio items to your products with add to cart button.
thank you, so i can not choose/set different gallery layouts ,directly for layout shop page?
You can but not all the styles from the demos, I assume you would like to use masonry gallery? If you have not too many products why not link the gallery with your products?
Is it possible to have the filters above the gallery be sticky (just like you can set the header to be sticky on scroll?). Maybe I’m not seeing the setting.
Thanks in advance!
Hello, what fonts are used in title of artictles and logo in the demo Loraine? Thank you for the help.
Hello, please post us a message via facebook from our profile page and we will help.
Thank you, I have already written there. Honza
When I try to import demo date, i have this error :
An error occurred while fetching file from: http://demo.megathe.me/skylab/demo-import/st3s62k9gnear7wh/eileen/holgernitschke.WordPress.2020-06-17.xml!
Reason: http_request_failed – cURL error 28: Connection timed out after 10001 milliseconds.
Do you know why ? Any help is welcome
Hi, please sign in using the profile with which the theme was purchased so we can verify the account and purchase.
Hi. I tried to send a message, but it told me that my licence isnt valid anymore, so I cant use support. But there is a problem while importing data, even using manual import. So, what can I do ?
All the buyers have “Purchased” label near their name but not yours. If you bought the theme from another account please sign in so we can see that label.
Indeed, its my client who bought the theme, not me – but I’m her web agency, so it is me who manage her website – we change her hosting service, and we have to update the theme – she didnt verify her theme on Wordpress, so i’m doing it but cant download the demo eileen. I can tell her to ask you to help, but she will say that you have to deal with me. I would love to send you the purchase code, but cant send message via support… So what can I do ?
I understand that you need to se the “purchased” label. And I buy a lot on themeforest, so YES, I know how it works.
But here and now, it’s not me who buy your theme, but my client. I have the purchase code, her name, and everything you need to understand that we DO buy your theme.
Anyway, I think I will use another if you dont want to help.
Please message us via facebook from our profile page.
Hi, I send a message on your FB profile page right now. Thanx for your help.
Hi, I’ve had this theme for a while and I can’t access support anymore, but could you shed some light on why it hangs on the screen where I install demo data? It never seems to move past Importing, please wait!
I’ve added those lines to the .htaccess file, and reached out to my host about the potential issues on their end. Can you help point me in the right direction please?
Hi, please message us via facebook from our profile page.
Hi, I just bought a 6 months support extension and I can’t submit a ticket on ticksy. Thanks !
Hi, which error do you have when trying to create a ticket?
Hi, my support date has expired. I haven’t really launched my site with this theme but been working on it slowly. Since you are targeting designers, photographers and others, as a website theme, it would be more helpful for us users if you added Portfolio categories as an option under the Menu feature in addition to the current ‘media’ categories.
It would surely help if you could add this into the next release. Please.
Hi, sent you a message on the Mega Theme page.
Hello. My hamburger menu is not displayed. The menu is not displayed on mobile devices. In the Menus section I do not see the option to assign a created menu to the menu on mobile.
Hello, please message us via facebook from our profile page and we will help.
I don´t have facebook, sorry.
Email us at firstname.lastname@example.org.
Thanks for the help! Solved !! Very friendly. Even with the support time already expired, it has helped me enormously by email. Thanks again. Great theme and great support. It’s great to deal with such responsible people. Health!!!
Hi! I have Skylab theme ver.1.2.3 If I update to the latest version then I will lose all my blog posts or they will all remain?
Hi, blog posts should work fine after an update.
Imported demo data and portfolio data didn’t load. How can I fix this?
Hi, please create a support ticket by following this link https://megatheme.ticksy.com/ and we will help.
Hello,can I remove Google Fonts&Google maps in this template?
Hello, yes of course, please create a support ticket by following this link https://megatheme.ticksy.com/ and we will help.
Hi, i have make a documentation about how to translate your theme SKYLAB MKII with Falang and Falang for WPBakery , you can have a look here : https://www.faboba.com/en/wordpress/falang-for-wordpress/documentation/126-how-to-translate-wpbakery-pages-with-falang.html
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
View license details
Get it now and save up to $18.50
Price is in US dollars. Price displayed excludes sales tax.
Deliver better projects faster. Web, design & video assets
Unlimited downloads, from $16.50/month
Effortless design and video. Made online by you.
Smart templates ready for any skill level.
Designers matched perfectly to
you on Envato Studio
2000 artists ready to undertake your work