I’ve purchased your amazing theme “Skylab” with support.
When I installation has faced some errors, Can you please help me?
Hi, please create a support ticket by following this link http://megatheme.ticksy.com/ and we will take a look.
Hello, submitted a ticket on masonry grid element issue. Could you help please. Thank you!
Hello, we will reply ASAP.
What has happened? After the last updates I can no longer edit any of my pages. What is the solution?
Hi, please email us via our profile page from here http://themeforest.net/user/MegaTheme and provide us your URL, username and password for your site and we will take a look.
Hi , I’m updating our website and want to incorporate a separately installed portfolio but the thumbnail grid is messed up when it loads. I tested the portfolio on other themes and it load fine however on SKYLAB all the tumbnails are overlapping. Any thoughts??
Hi, please email us via our profile page from here http://themeforest.net/user/MegaTheme and provide us your URL and we will take a look.
Maybe a dumb question but I bought the theme, installed the Visual Composer plugin, how can I use the Visual Composer for my layout? Do I need to buy some kind of license to use it? Thanks in advance.
nevermind, I got it.
Is it possible, to use different categories on different pages? So for example that one page show me the categories, example1 example2 and example3 and a other page show me example4, example5 and example6
Hi, yes you can do this. Please create a support ticket by following this link http://megatheme.ticksy.com/ and we will help.
I already created two support tickets, 4 days and 1 day ago and I got no replys!!!
Hi, sorry for the late reply. Have answered your ticket.
Thank you I hope we can solve my problem
hi I have a BIG problem with my site. I can’t add new photo album because when i use visual composer,and i try to upload photo with “mansonary grid(for exemple) I have an error message. I understand that support should be renew…but this error can’t add new album on my site. Thank you, have a nice evening.
Hi, please email us via our profile page.
I need an answer on my ticket please I wrote you a week ago and got no answer!
I have to present the website tomorrow, so I hope you can help me!
Hi, we apologize for the delay in response. Answered your ticket.
Hello, is there a way to remove the accordion menu?
Hi, please email us via our profile page and we will take a look.
what is the minimum size to use a image so it loads faster?
and how can i create an exact same copy as demo-1 / gallery / grid / 5-columns
Hi, please create a support ticket by following this link http://megatheme.ticksy.com/ and provide us your URL and we will help.
how long wil it take for you guys to handle my question? Already created the support-ticket two days ago…
Hi, we apologize for the delay in response. We will reply ASAP.
is it possible to upgrade from Version: 1.2 to current – I just tried and it totally blew up the site, galleries disappeared… – are there steps to follow? Will renew support etc – if you say this is possible.
The horizontal main menu switchs to mobile menu at around 1024px. How to make it switch ant 960px? Thanks
Hello, please create a support ticket by following this link http://megatheme.ticksy.com/ and we will take a look.
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