I’ve purchased your amazing theme “Skylab” with support.
When I installation has faced some errors, Can you please help me?
Hi, please create a support ticket by following this link http://megatheme.ticksy.com/ and we will take a look.
Hello, submitted a ticket on masonry grid element issue. Could you help please. Thank you!
Hello, we will reply ASAP.
What has happened? After the last updates I can no longer edit any of my pages. What is the solution?
Hi, please email us via our profile page from here http://themeforest.net/user/MegaTheme and provide us your URL, username and password for your site and we will take a look.
Hi , I’m updating our website and want to incorporate a separately installed portfolio but the thumbnail grid is messed up when it loads. I tested the portfolio on other themes and it load fine however on SKYLAB all the tumbnails are overlapping. Any thoughts??
Hi, please email us via our profile page from here http://themeforest.net/user/MegaTheme and provide us your URL and we will take a look.
Maybe a dumb question but I bought the theme, installed the Visual Composer plugin, how can I use the Visual Composer for my layout? Do I need to buy some kind of license to use it? Thanks in advance.
nevermind, I got it.
Is it possible, to use different categories on different pages? So for example that one page show me the categories, example1 example2 and example3 and a other page show me example4, example5 and example6
Hi, yes you can do this. Please create a support ticket by following this link http://megatheme.ticksy.com/ and we will help.
I already created two support tickets, 4 days and 1 day ago and I got no replys!!!
Hi, sorry for the late reply. Have answered your ticket.
Thank you I hope we can solve my problem
hi I have a BIG problem with my site. I can’t add new photo album because when i use visual composer,and i try to upload photo with “mansonary grid(for exemple) I have an error message. I understand that support should be renew…but this error can’t add new album on my site. Thank you, have a nice evening.
Hi, please email us via our profile page.
I need an answer on my ticket please I wrote you a week ago and got no answer!
I have to present the website tomorrow, so I hope you can help me!
Hi, we apologize for the delay in response. Answered your ticket.
Hello, is there a way to remove the accordion menu?
Hi, please email us via our profile page and we will take a look.
what is the minimum size to use a image so it loads faster?
and how can i create an exact same copy as demo-1 / gallery / grid / 5-columns
Hi, please create a support ticket by following this link http://megatheme.ticksy.com/ and provide us your URL and we will help.
how long wil it take for you guys to handle my question? Already created the support-ticket two days ago…
Hi, we apologize for the delay in response. We will reply ASAP.
is it possible to upgrade from Version: 1.2 to current – I just tried and it totally blew up the site, galleries disappeared… – are there steps to follow? Will renew support etc – if you say this is possible.
Hi, do you have an idea as to
when will the new version be released?
We will try to make an update till autumn.
Ok – that is too slow. Thanks.
The horizontal main menu switchs to mobile menu at around 1024px. How to make it switch ant 960px? Thanks
Hello, please create a support ticket by following this link http://megatheme.ticksy.com/ and we will take a look.
I bought your greatfull theme last year. Everything was working perfectly with until the website has been hacked two days ago.
I decided to take off everything, install again WP and skylab. Unfortunatelly my support expired, but with the new version of skylab, I noticed something wrong about the header and I can’t fix it…
In the theme options, when I choose rigth for the menu position and fixed header style, it’s perfect, it’s working.
If I choose fixed header style plus center menu position and add center logo and Menu, the logo is on the center but not the Menu. Worse, it’s not fixed and come over the video on the page. I can’t get fixed center menu…
Will you help me even if I did’nt pay again for a support (but I bought twice skylab
Is it possible to have a all my photos in one “portfolio / gallery / gallery grid 6 columns” (http://www.xaoux.com/travels/bali-indonesia/) + importing the category-index as seen at the top of “portfolio / default / 4 columns default”
already filed in a ticket a few days ago, hope to hear from you soon.
Is it possible to receive the previous version of the theme that I bought about 3 years ago? What do I have to do to let you know my purchase code?
Thx in advance
Can you respond to my ticket? How can I combine a portfolio and gallery elements on one page?
Hi, sorry we will reply ASAP.
I have two questions about the gallery style (specifically Demo 9).
Is it possible to make the thumbnails 1×1 (square) and control the margins? I would like to setup a margin-less square-thumb photowall, and/or try the same thing with small margins.
Is it possible to have text under the image in the lightbox, for example a caption, or a link to a blog post?
Hi, yes this is possible with a small modifications, we can help you with.
Couldn’t find any better Theme, so I purchased.
Small question: How can I modify the Lightbox? I don’t know why, but suddenly it is different & smaller than the one in Demo#9. The Gallery is created w- VisualComposer btw.
Please create a support ticket by following this link http://megatheme.ticksy.com/ and we will take a look.
Done. Ticket is public, topic is “Gallery & Lightbox issue”.
Hi Anton. Did you not see my reply in the forum? Please, see the screenshots.
Hi Anton, i replied to you 2 days ago on the forum. Can you tell me were the CSS is located, so i can tweak the gallery thumbnails?
Sorry for the delay, we will reply ASAP.
Well, i don’t want to sound impatient, but i’m waiting for your help for almost a week now, and it seems that everytime you ask the same question and we are starting from the beginning.
Please point me to the location of the CSS file in question and i’ll change the styling myself.
I just bought the theme. Sorry for the very simple question. To use this theme, should I buy Visual Composer Licence too? otherwise I can not use full function,right? Thanks
Hi, thank you for the purchasing! No, you do not need to buy Visual Composer licence, you are able to use full function of the plugin. Please read more https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
Hi, could you please help me about this question:
How can make page background clock be black?
How to make header(left side) a little bit wider?
PRIVATE TICKET #1172600
already 3days, it will be very appreciated that you can help me.
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