Discussion on Skyray - Business Presentation Retina Theme

Discussion on Skyray - Business Presentation Retina Theme

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104 comments found.

SUPPORT NOT RESPOND!

I am awaiting response from support since the day 08/08, I directed the email 3 times and no contact. Disappointed!

Felipe, please note that we did not received any emails from you. Also, although we do respond to all our emails on time, we do not quite do support on emails. Any question should be posted here, on Themeforest’s forum, or most perfectly on our support Ticketing System, by “Submitting a request” https://cosmothemes.zendesk.com/home . Please do not take it the wrong way, as we are always glad to respond to all our customer’s questions. Thank you and once again we do apologize for this misunderstanding.

My call was opened yes! Since August 07. Number called: 4693.

And no solution or response has been my problem.

I know that here is not the correct place, but I’m waiting more than a month and it was unprofessional on your part.

WANT JUST A RESPONSE TO MY CALL NOW OPEN.

I’ll have a look immediately, thank you for pointing that out.

When I go to add a Feature to my templates and use the search function, it doesn’t load any of them up. I just updated the site to WP 4.0, but it also happened before the upgrade a couple times.

Please give us more details – what do you mean by “adding a Feature”? Also, what is your site’s address? Can we test this issue from our end?

I would strongly encourage using our ticketing system https://cosmothemes.zendesk.com/home for your issue. Please see the “Submit a request” button on top of the page. Thank you.

On my home page, the content I post on the page is not coming up. I’ve tried multiple settings and layouts to get the content to show, but nothing is coming up.
http://test.atastetoremembercatering.com/
What do I need to do to get the content to show on the front page?
Thanks,

Hi,

please see this article https://cosmothemes.zendesk.com/entries/27422541-Update-WP-3-9 . Please open a ticket with an admin account at https://cosmothemes.zendesk.com/home if you still have further issues with it.

Have a great weekend!

Where do I go to change the body and footer background color? I’ve looked through the theme and all of the css files but haven’t found a solution.
I see element.style in the code, but don’t know how to edit that.
Thanks,

Hi,

you can try adding some background to the template elements, in Templates http://i.imgur.com/VSKcACU.png then http://i.imgur.com/IVJS9CI.png

Please give us a link if we missed something.

Cheers!

Perfect. Thanks!

Thanks for your answer. As I told you today, we did update wordpress and fixed the masonery hook issue. We are still having the same problem when trying to show images on the portfolio template. We checked the image you sent us and everything is set ok.

We need the images to be shown the same way it is on the theme’s preview: http://demo.cosmothemes.com/skyray/blog/blog-with-sortable-thumb-view/ or http://demo.cosmothemes.com/skyray/blog/blog-with-sortable-thumb-view/

On our site the portfolio is at http://fcamoblamientos.com.ar/wp/nuestros-trabajos/ and the no.image appears on every thumbnail instead of the featured image When clicking on any of those images, the gallery shows ok, though (i.e http://fcamoblamientos.com.ar/wp/portfolio/cocina-elegantes/ ) thanks

OK, thank you for submitting a ticket. We’ll contact you shortly regarding the above. Cheers!

Thanks for this amazing theme!

I just have one difficulty and I hope you can help me…There is this container which is showing a load sign and it does not go away. It is on top of my layout

www.charchub.com/about

How can I make that go away?

Hi,

thank you for the great words – although are we talking about the Skyray or Tripod?

The link you gave us gives a 404 error – on Tripod theme. Please revise the link to the site you have issues with.

Best regards, Nick

Hi sorry the A was capital…the address is

http://www.charchub.com/About

Hi,

please see this article https://cosmothemes.zendesk.com/entries/27422541-Update-WP-3-9 that should solve the problem. Let us know if not. Cheers!

Dear all, if you updated your installations to WordPress 3.9, and you met any strange behaviors, please see this article https://cosmothemes.zendesk.com/entries/27422541-Update-WP-3-9

Cheers!

Beautiful website theme! Quick question: the main slideshow in Home 1 i notice crops the image a bit, where is the setting or css change so the image I upload can be full width? Thank you so much!

of course!

this is how it looks on the website, the sides are cropped in… https://www.dropbox.com/s/00th2fpldvyy0kk/Screenshot%202014-04-14%2014.11.34.png this is the original image without any cropping… https://www.dropbox.com/s/dzls5z2aelkm4ee/Screenshot%202014-04-14%2014.13.27.png

banquetcatering.isponsorllc.com is the website

Thank you!

That’s because the slider takes the width of the screen, considering the height too. It’s by design like that, and cannot be easily changed, unfortunately. Please contact us at support@cosmothemes.com for a resolution on this. Cheers!

just sent an email, thank you!

The permission change was just a desperate attempt to see if it works. The problem existed before that. Now it’s back to 755 and the textbox is still disabled.

Please see my email. I still can’t access your site’s backend.

Nick

WILL NEED TO KNOW HOW DO I GET THE SLIDER SEATAMBIEN RESPONSIVE. Be obliged YOUR ANSWER AS SOON AS POSSIBLE! THANKS VAPIX

It’s a bad practice, and it conducts to more issues, if the Wordpress directories have 777 permissions. Folders should have 755 or less. Please see here the page http://codex.wordpress.org/Changing_File_Permissions

I wrote you an email, please give me some credentials there. But change the permissions in 755 first. Thanks

Nick

ok since I made the switch. I received an email asking nicole hits but no other email, could you send it again

OK, sure.

Hi cosmothemes,

Great theme! Very cool templating feature…

I would like to run a childtheme but my style.css from my childtheme does’nt seem to be read in priority…

Could you please help me on that one.

Thanks in advance,

JP

Hi JP,

the stylesheet from the child theme is loaded properly – the idea is that the main styles are located in /css/autoinclude folder, and this folder is loaded later.

Try to add additional selectors – that would solve easily the problem. Cheers!

Nick

Hi there, I have an upcoming launch for the same theme and I’d like to know how to remove Author and Date from Pages. I’ve had a look at the page.php template but can’t find this anchor. Cheers!

Hi,

please add next CSS snippets into the Custom CSS setting box:

.page .post .meta-details {display:none;}

Kindly please consider posting your questions from the account you purchased the theme. Have a great weekend!

I have Skyray and I’d like to change the hover color in the menu and the little dots in the slider. They are set to an orange color by default. I need to change them to a different color. Can’t seem to find anywhere to be able to do that.

Your help is appreciated!

Hi,

please send us a link to the above menu, can;t say exactly where is this orange color. Thanks.

The orange color is used as a secondary color all over the site.

See the example site: http://themeforest.net/item/skyray-business-presentation-retina-theme/full_screen_preview/4592977

You will see an orange underline in the menu. And, when you put the cursor over a menu item (hover), it changes to the orange color. There are also orange dots at the bottom of the slider. Also, all of the buttons are orange in the slider. Surely, you’ve noticed the orange accent color used generously throughout the theme? :)

I’d like to change this color to #3fb8fc.

Can you please tell me how to do that? Thanks.

Oups… I was inspecting Triangulo theme :D sorry about that :)

The best way of changing one color to another is to open /css/autoinclude/style.css, and search the color #FD795B . Either edit in the style.css, either (recommended) take the selectors, change the color, then copy the selectors+ new color in the Custom CSS setting. Are you alright with this method of customization? Thank you.

Hello, post display AUTHOR and TIME OF CREATION example http://www.esthederm.cz/cat-praha/ Question is : Is it able have to post without this information? thank you for answer. Anton

Hi,

sorry about the delay – we had a pretty tough week round here. I have seen you already found the solution. Let us know if there is anything we can do. Cheers!

I am trying to get my social icons to work…and I can’t seem to get the to appear in the main nav. Any thoughts?

http://eric.lemonandlapis.com

Hi,

please verify if you have added the right information in Social settings http://i.imgur.com/x81KZ8D.png . On your blog page, the “Blog page” stays in H2, not H1… please check in Templates->? template you’re using, element’s name. If you have a hard time with this,please open a ticket at https://cosmothemes.zendesk.com/home with an admin account, and we’ll test it. Let me know here the ticket number. Cheers!

I tried to leave a zendesk ticket but it seems as if the site is down. I am unable to figure out how to get the social icons on the site. And the blog page I don’t know where to look for that. I will check zendesk again so I can get you the admin account. :)

Please feel free to use the support@cosmothemes.com email address for those credentials. Cheers!

How do I make the Gallery Blog Post to be fullwidth like Tripod?

Hi,

you can set any row to full width from here: http://i.imgur.com/xaURBGO.png then http://i.imgur.com/6Feej4N.png . Please give me a link if I understood it wrong. Thanks.

Hello again,

I don’t know why your support service doesn’t give me any answer from weeks, could you at least have a look at Request #1511 in reference to text/shortcodes element in templates which is not working at all?

Thanks.

Hi Adolfo, It’s me, Nick, sorry for the delay, I am all alone right now, and it takes some time to answer to all questions. Hope soon we’ll find somebody to help me. Running at your tickets…

Thank you very much Nick, I appreciate it.

Thanks for your help so far!

Got one more question: Is it possible to remove the picture in the middle of the navigation menu?

You can open Template Builder, find your template, and select Main Menu, instead of Main Menu with Centered Logo http://i.imgur.com/XtEC9Yd.png

Cheers!

Hi there – great theme!

how do I get the footer to stick like your example? I have tried to implement my own css, but the footer moves independently from the #main. In your example they scale together. Is there a quick fix for this?

Hi,

can you please send me a link to this sticky footer? I can’t find it. Maybe you wanted to ask about sticky menu? Cheers!

Hi, is it possible to show more than just one image on portfolio detail page? (e.g. here http://demo.cosmothemes.com/skyray/portfolio/sed-vehicula-dolor-quis-risus-laoreet/).

Thank you!

And is a gallery shortcode with lightbox available for pages/posts? I need to show around 5-10 images for each project.

Hi,

1. Yes – the image you see there is the featured image. besides that, you can add your images, galleries, and so on, like in an usual post.

2. Yes, you can.

Cheers!

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