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Ref my open ticket for formatting. Please urgently review my response carefully to understand the issue. I need a fix as a matter of urgency please
If you have already opened ticket, please give us your ticket number for check!
MTT-THEMEFOREST-B86HYH6H7F is the only code i have. There is no ticket number. Thanks
We checked your ticket and still follow it. Please wait for supporter’s response.
I have a question for you. Can I delete the timing on your Today Deals (http://magento2.flytheme.net/themes/sm_smarket/default/)?
Thank you so much for being interested in our theme. You can absolutely disable this feature if you do not like.
ref MTT-THEMEFOREST-B86HYH6H7F I have now been waiting since the 20th February for a fix. (14 Days) Your support team are now ignoring my update requests. I now have no admin functionality due to formatting issues which you have caused. You have so far also managed to destroy my site by accidentally deleting the “pub” folder, losing me hours of work and your current support guy has a very poor understanding of english despite me repeatedly sending images of the problems. I must have a response today otherwise i will consider requesting a refund. Please bear in mind I paid extra for 1 years support. I do not make these comments lightly but am extremely desperate now. Please respond immediately.
Firstly, we would like to say sorry when you met something unexpected. We have already reminded our support team to accelerate your case. Sorry again for this inconvenience.
Please remove the current support person from my account and put someone else on it. He has left my site open to hacking attempt by changing file permissions to 777, left site in developers/default mode and removed a majority of the back end admin theme making it unusable which I will now have to correct. He then tells me site is fixed without explaining what he has done so i can transfer changes to live site. Unbelievable and unprofessional!
Please read ticket update. I will not make any further comments here. Thanks
We will remind our support staff and they will respond you about this issue,
Please support . Please check our support ticket and do needful. Very urgent
Please give us your ticket number to check!
Please provide support.We already purchased your support .Purchase Order – 11355
Please reply, If you can support or not?
Our responding time is within 24 hours, so please keep calm because there are also many customers waiting for us. Your ticket was sent to our developers for high priority. Please wait for a while!
Hi!, i cant create a ticket on your website support. its working?
Our support system is still working normally. If you have any problems, feel free to contact our customer service department via private mail: email@example.com .
Also, please can you send me more info about the difference between this template and SM Market template (https://themeforest.net/item/market-premium-responsive-magento-2-19-store-theme) ... do you use same base for both, or do you have recreate this template from scratch ?
do you work for the same company (why your logo is MAGETE and not Magentech ?)
how is it possible that you obtain a so good response time on this template and a so bad response time for the https://themeforest.net/item/market-premium-responsive-magento-2-19-store-theme ??
Thanks so much for being interested in our theme. Here are our responses for your questions:
1. Actually, we are the same company, MageTech account sell item exclusively in Envato, and Magete account sell items non-exlusively
2. Market Magento Theme and Smarket Theme are 2 of our HOT magento themes. The common thing is that both were built based on default magento theme. The different is: market magento theme has more functions and optimized, it has mobile layout and magento 1 version as well, more number of homepages; Smarket Theme has fewer layouts but at the moment, it seems to be more stable. The reason is that Market Magento Theme is being updated. Sometimes, it will depend on the experience of users.
3. About responding time, our team always tries to serve customers in the fastest and effective way. Please remember that you always can raise your voice if waiting too long by send us via private mail.
p/s: When reminding us, please including kind of CMS you are using or your mail will be missed.
If you have any queries, feel free to ask us!
Hi thanks for your prompt answer.
In my previous comment, I don’t speak about the “response time” of your support, but about the reponse time of the template :
Both demo of your templates are hosted on the same server (magento2.flytheme.net/) :
With this Smarket template you have a good response time with only 2 sec to load the page
with your other Premium Market template ( https://themeforest.net/item/market-premium-responsive-magento-2-19-store-theme) who include the functionnalities required by my company like sticky menu,social login and lazy load image (which should decrease the load time of the page) we are at 10 sec to load the page !!!
I want to buy your premium Market template , but it’s just impossible to have a so slow website.
Is It support RTL ?
Thank you so much for being interested in our theme. It is pity that our SM Smarket does not have RTL at the moment. However, if you really want, you can request customwork and charge some fee.
Already support 2.2.3?
It is pity that this theme does not support 2.2.3 at the moment. If you really want, you can request customwork and may charge some small fee.
Hello team ,
I am about to buy this theme can i get to see backend of the theme.
Thank you so much for being interested in our theme. It is pity that we do not have back-end demo for you to see. However, we sure that it is not difficult as you think. During usage, if you have any issues, you can contact us to request support: https://www.magentech.com/support/tickets .
Is this theme support magento 2.2.4 version
Magento 2.2.4 is not stable and still has some issues which is not completely fixed. That’s why we still do not upgrade this theme. When all things are ready and safe for all our customers, we will update all our magento 2 themes.
I didn’t got the theme update
and also why theme forest remove it from my download I have purchase this theme
We are sure that ThemeForest didn’t remove any user from the download. As we see, your account with name “aliarsalan177” marked not purchase this theme.
Please login to account that you purchased this theme to download it. Don’t hesitate to let me know if you had any other questions
we have installed this template ,in your demo is very fast . but on our dedicated server is very very slow . u can help ?
For any technical issues, please submit ticket on our support system: https://www.magentech.com/support/tickets .
P/s: do not give us your purchase code as well to verify your purchase.
I would like to know if it possible to hide the side categories menu and keep only one header main menu ?
Thanks so much for contacting us
It is possible but you needs to custom/change code to hide the side categories menu.
Thanks & Regards,
hello can u update theme and add more items and fonctionnalité because i stop using it low support from u and no update we need update 2.3.3 and keep update
We will make a plan to update this item soon.
Hi, we bought this theme and implemented but that thank you page after order is broken? was there an update?
Thank you so much for contacting us.
I’m so sorry that I do not understand your problem. Please give us a screenshot or submit a ticket via this link: https://www.magentech.com/submit-a-ticket/submit-ticket and tell us the issue then our developer will support you.
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