Hello,

Thank you so much for contacting us.

I’m so sorry that I do not understand your problem. Please give us a screenshot or submit a ticket via this link: https://www.magentech.com/submit-a-ticket/submit-ticket and tell us the issue then our developer will support you.

Thanks!

Dear sir,

Thanks so much for contacting us

We will make a plan to update this item soon.

Thanks & Regards,

Dear sir,

Thanks so much for contacting us

It is possible but you needs to custom/change code to hide the side categories menu.

Thanks & Regards,

Dear sir,

For any technical issues, please submit ticket on our support system: https://www.magentech.com/support/tickets .

P/s: do not give us your purchase code as well to verify your purchase.

Thank you!

Hello,

We are sure that ThemeForest didn’t remove any user from the download. As we see, your account with name “aliarsalan177” marked not purchase this theme.

Please login to account that you purchased this theme to download it. Don’t hesitate to let me know if you had any other questions

Regards,

Dear sir,

Magento 2.2.4 is not stable and still has some issues which is not completely fixed. That’s why we still do not upgrade this theme. When all things are ready and safe for all our customers, we will update all our magento 2 themes.

Thanks!

Dear sir,

Thank you so much for being interested in our theme. It is pity that we do not have back-end demo for you to see. However, we sure that it is not difficult as you think. During usage, if you have any issues, you can contact us to request support: https://www.magentech.com/support/tickets .

Best Regards!

Dear sir,

It is pity that this theme does not support 2.2.3 at the moment. If you really want, you can request customwork and may charge some small fee.

Thanks!

D​ear ​sir,

Thank you so much for being interested in our theme. It is pity that our SM Smarket does not have RTL at the moment. However, if you really want, you can request customwork and charge some fee.

Best Regards!

Dear sir,

Thanks so much for being interested in our theme. Here are our responses for your questions:

1. Actually, we are the same company, MageTech account sell item exclusively in Envato, and Magete account sell items non-exlusively

2. Market Magento Theme and Smarket Theme are 2 of our HOT magento themes. The common thing is that both were built based on default magento theme. The different is: market magento theme has more functions and optimized, it has mobile layout and magento 1 version as well, more number of homepages; Smarket Theme has fewer layouts but at the moment, it seems to be more stable. The reason is that Market Magento Theme is being updated. Sometimes, it will depend on the experience of users.

3. About responding time, our team always tries to serve customers in the fastest and effective way. Please remember that you always can raise your voice if waiting too long by send us via private mail.

p/s: When reminding us, please including kind of CMS you are using or your mail will be missed.

If you have any queries, feel free to ask us!

Best Regards!

Hi thanks for your prompt answer. In my previous comment, I don’t speak about the “response time” of your support, but about the reponse time of the template : Both demo of your templates are hosted on the same server (magento2.flytheme.net/) : With this Smarket template you have a good response time with only 2 sec to load the page BUT with your other Premium Market template ( https://themeforest.net/item/market-premium-responsive-magento-2-19-store-theme) who include the functionnalities required by my company like sticky menu,social login and lazy load image (which should decrease the load time of the page) we are at 10 sec to load the page !!! I want to buy your premium Market template , but it’s just impossible to have a so slow website.

Dear sir,

Our support system is still working normally. If you have any problems, feel free to contact our customer service department via private mail: phuongptt@ytcvn.com .

Thanks!

Please provide support.We already purchased your support .Purchase Order – 11355

Please reply, If you can support or not?

Dear sir,

Our responding time is within 24 hours, so please keep calm because there are also many customers waiting for us. Your ticket was sent to our developers for high priority. Please wait for a while!

Thanks!

Please remove the current support person from my account and put someone else on it. He has left my site open to hacking attempt by changing file permissions to 777, left site in developers/default mode and removed a majority of the back end admin theme making it unusable which I will now have to correct. He then tells me site is fixed without explaining what he has done so i can transfer changes to live site. Unbelievable and unprofessional!

Please read ticket update. I will not make any further comments here. Thanks

Dear sir,

We will remind our support staff and they will respond you about this issue,

Thanks!

Dear sir,

Thank you so much for being interested in our theme. You can absolutely disable this feature if you do not like.

Thanks!

Dear sir,

If you have already opened ticket, please give us your ticket number for check!

Thanks!

MTT-THEMEFOREST-B86HYH6H7F is the only code i have. There is no ticket number. Thanks

Dear sir,

We checked your ticket and still follow it. Please wait for supporter’s response.

Thanks!

Hi sir,

Thank you so much for being interested in our theme. Here are our responses for your questions:

1. This theme was built based on Magento framework

2. Of course! when buying this theme, you will have FREE 6-month support: willing to answer question about our theme, help find and fix issues related to theme, help you fix some issues related to 3rd parties.

Thanks!

Hi sir,

Our responding time is within 24 hours excepting for weekends. Please wait! If there is more than 24 hours, please let us know!

Thank you so much!

Yep, 2 mins to 24 hrs

2 hours more, sir! http://prntscr.com/ib911h

But we will remind our developers now

Thanks

Hi sir,

At the moment we can not make sure it is supports apptha extension or not because we do not have this extension and have not checked compatibility yet. If you have this extension, you can send us to check first. If this theme supports, we will tell us and you can use our theme later.

Thanks!

Hi sir,

For any technical issue, please create the ticket via this submission link to get support from our developers: https://www.magentech.com/support/tickets . If you have already opened ticket, please give us your ticket number for check!

Remember that our responding time is within 24 hours excepting for weekends. To save time of support, please send all exact FTP and website information via ticket for developers to check!

Thank you so much!

Hi sir,

Please give us your ticket number to check!

Thanks!