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Dear Sir or Madam
Does the theme support RTL languages?
Does the theme have landing pages?
Does the theme support WPML plugin for Multilingual content?
Thank you for your interest in our theme!
The theme has a left-to-right text direction by default. For RTL support, additional rtl stylesheet is required. If there is a need, our Customization studio can create it for you. To get a quote, please submit a ticket at https://themerex.net/support/ – choose “Get a free quote” category.
You may also consider these WP templates with RTL support:
1 – https://themeforest.net/item/estate-property-sales-rental-theme-/15707050?s_rank=6
2 – https://themeforest.net/item/qwery-multipurpose-business-wordpress-theme/29678687
3 – https://themeforest.net/item/kicker-multipurpose-blog-magazine-wordpress-theme/29362844
The template includes the home pages that are perfect as landing pages – https://smart-casa.axiomthemes.com/ and https://smart-casa.axiomthemes.com/home-2/
The theme supports WPML plugin for multi-language website. Please feel free to use it.
Hello. Thanks for your answer, Does the theme have Landing Page?
The theme contains the homepages that can be used as landing page. Please check them: https://smart-casa.axiomthemes.com/ and https://smart-casa.axiomthemes.com/home-2/
does it support rtl?
1 – https://themeforest.net/item/helion-personal-creative-portfolio-wordpress-theme-store/24945497
2 – https://themeforest.net/item/blabber-allinone-elementor-blog-news-magazine-wordpress-theme/24305542
3 – https://themeforest.net/item/qwery-multipurpose-business-wordpress-theme/29678687
4 – https://themeforest.net/item/kicker-multipurpose-blog-magazine-wordpress-theme/29362844
5 – https://themeforest.net/item/estate-property-sales-rental-theme-/15707050?s_rank=6
Hello. Can you confirm if the theme is compatible with WP 5.8.1? Any plans to do a theme update soon?
Thank you for contacting us!
The theme is compatible with WP 5.8.1. To avoid any issues please install Classic widgets editor plugin recommended by Wordpress team for full compatibility with 5.8 – https://wordpress.org/plugins/classic-widgets/
Also, please update all bundled plugins to the latest version using Themerex Updater plugin included in the package. Here are the detailed instructions: http://smart-casa.axiomthemes.com/doc/#installation_theme_update
Currently, we are planning the theme update. It will be released in a while. In case you come across any difficulties, our Tech support team will be glad to help you solve them at https://themerex.net/support/
Great theme. I am noticing that your theme include WPBakery Page Builder that is outdated. I just downloaded Smart Casa from Envato Elements and the theme loaded fine and everything worked except when I try to click on using WP Bakery to edit pages, I get a white screen. It is a white screen error after clicking on the WP Bakery link to edit pages, it shows blank white screen. Can you please fix this by uploading working version of Smart Casa to envato elements. I am still testing this theme. When everything seems like it works I will be happy to purchase it here too.
Thank you for your time. Please let me know if you will address this.
To avoid any issues, bundled plugins should be updated to the latest version using Themerex Updater plugin included in the package. Please review the detailed instructions: http://smart-casa.axiomthemes.com/doc/#installation_theme_update
(please see ‘Update Option 1. Update using the ThemeREX Updater plugin’ section)
We recommend making a full backup of your website before any updates.
If you download Smart Casa from Envato Elements, Our Tech support team can send you the latest version of WPbakery Page Builder whenever you need the update. Just submit a support ticket at https://themerex.net/support/ using option “Presales Question” and provide the name of the theme in the message body. Our Tech support team will help you as soon as possible.
Okay thanks. I submit a support ticket: #25436
Your support ticket has been updated. Please find the solution at https://support.themerex.net/ticket/25436
Revslider is not working
WPBakery Page Builder and Rev slider shows Updates, But we are not able to update that. Please help..
Site URL : http://smart-hive.local/
To investigate your issue additional information is required.
Please provide your website details in the support ticket at https://themerex.net/support/ to get qualified help. Our Tech Support team will assist you as soon as possible.
Will there be a new release that is compatible with WooCommerce 4.0? This is the message I’m getting now:
Your theme contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
- Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version.
- If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.
Thanks in advance for any help with this.
Sure, WooCommerce 4.x compatibility will be included in the theme update, however, we currently do not have the exact date of the release. This notice doesn’t affect the functionality of your website.
In case you got any questions/issues, feel free to submit a ticket at https://themerex.net/support/ with your purchase code – our Support team will be glad to assist you.
I purchased this theme via envatno elements. I need help with my footer please?
I cant fix my footer its showing different footer on different pages. I removed customer footer from layout even deleted it.
According to the Envato Elements policy, items downloaded on Elements are not supported. However, we highly value our customers’ requests and and understand your need for assistance. To get more details on how to receive support, please submit a ticket to category “Pre-sales Question” at https://themerex.net/support/
Can you please advise us as to when you will be updating the theme again. Thanks, by the way, we love it so far!!!
Thank you for choosing our theme!
We currently do not have the exact date of the future theme update. However, in case you got any questions/issues, feel free to submit a ticket at https://themerex.net/support/ – our Support team will be glad to assist you.
Hello! How are you? I have a question. This theme includes demo content?
Sure, demo data is included to make your website as our live demo.
Some presales question:
1. This theme was last updated in September 2019. On your roadmap, when is the next major update of this theme? I would not like to configure it and then have to reconfigure it again.
2. The theme comes with child theme?
3. Do you have a refund policy?
1. As a rule theme update is released if important fixes should be applied or bundled plugins should be updated. Currently we do not have the exact date of the next theme update. However, in case you face any issues, our Support team is always ready to help you.
2. Sure, child theme is included in the theme package.
3. As the theme authors, we keep to the Envato refund policy, you may check it at http://themeforest.net/page/customer_refund_policy
Do you provide custom templates ?
Please submit a ticket at https://axiom.ticksy.com/ – choose “_Request a paid customization” category for more information. Thank you!
I need to change the custom post type (Services) Name and Slug url to something else.
According to the Envato Elements policy, items downloaded on Elements are not supported. However, we highly value our customers’ requests and and understand your need for assistance. To get more details on how to receive support, please submit a ticket to category “Pre-sales Questions” at https://axiom.ticksy.com/
how quick will you respond to quereis ,is there any reason that the last update is feb 2019 ?
Theme update is released when some fixes/features should be included. In case you need the latest versions of bundled plugins, you can get them whenever you need at https://axiom.ticksy.com/
Hi there! Can I add sticky menu ? thanks
Sure, you can easily enable sticky menu in your header layout in Row settings, here is example – http://prntscr.com/n7ccia
Hi! Im trying to edit the header of the services posts, I want to deactivate the breadcrumbs and also change the header for a picture of my own, can I do that? thanks for your help! amazing theme btw
Please take my apologies for delayed reply, we do not work at weekends.
You can disable breadcrumbs under Layouts > Main header.
For further assistance, please submit a ticket with your purchase code at https://axiom.ticksy.com/ and our support team will provide you with assistance.
Thank you so much for your help! I could find it and solve it, great support
You are welcome! I’m glad I could help you
the demo can’t be downloaded, the link appears a 404 error when trying to install the demo.
Please try again now, it should be fixed now. If the issue persists, please submit a ticket at https://support.themerex.net and our support will check it for you.
Kindly i purchased the theme from envato element but when install demo data the menu is didn’t appear
You may check theme online documentation at http://smart-casa.axiomthemes.com/doc/
If you want to get after-sales support, you should purchase the theme from Envato market. For more details, please submit a ticket at https://axiom.ticksy.com/ and choose “_Presale questions”
Thanks a lot for your comment!
How to remove Login and Cart icons form the menu?
You can remove them under Layouts > Header 1
You are welcome!
We are editing Home page and for safety and for future use we are taking or making duplicate of homepage and editing that but slider always comes with white patch on top.
on same page we want another revolution slider at the bottom and we added the slider but again a huge white patch on that slider as well.
How to remove that white patch above the revolution slider…
On your Home 1, Main slider doesn’t have any white patch but on same page if you add one more slider at other place then it comes with white patch and also if you duplicate the page then on main slider also white patch comes.
Thank you for purchasing our theme!
Please provide your WordPress login details at https://axiom.ticksy.com/ and our support team will check your question.
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