43 comments found.
The documentation is not updated as new features and updates are added to the theme.
Hi,
Please check file changelog.txt?
Thanks
My demo import had a critical error because Header 1 already exists or something along those lines. I’ve emailed the address you have on your website with more details.
Hi, Please check email Thanks
Thank you! Great developer, the speed at which you addressed this was truly remarkable!
Hello, is this theme still active (safe to buy)? I’m asking because I saw last comment was 6 month ago..
Hi,
yes, sure. We still support for customersWe still support for customers
Thanks
Thanks! 
Hi how do I change the header logo on the product page.
Hi,
Please send to: https://forum.7uptheme.net/forums/forum/smartbuy-woocommerce-wordpress-theme/
we’ll support for your
Thanks
You don’t reply to your forum been there already sometimes back
Please wait… we support
Hello, i want to buy this theme. But, can i use elementor to build my website with this theme? thanks
Hi,
Our theme does not support building home pages from Elementor. You can only use the widgets available from Elementor plugin. WPBakery Page Buider plugin is required for our theme
Thanks
The Theme is not compatible with the new version of Wordpress. Can you fix it?
Please update new version
My theme version is updated. When I update the wordpress version, the website gets disfigured, the menu stops working, etc…
Please send to: https://forum.7uptheme.net/forums/forum/smartbuy-woocommerce-wordpress-theme/ we’ll support for your
Thanks
Did it Thank you for your time
Hola, con la reciente actualización de wordpress, no me deja importar el contenido demo, me arroja error en la consola y no pasa nada. “Uncaught ReferenceError: svp_importer is not defined”
Hi,
Please renew support and send to: https://forum.7uptheme.net/forums/forum/smartbuy-woocommerce-wordpress-theme/
Thanks
Hi team, I want to get refund. The idea of this theme doesn’t sastify my imagination. So help me. Thanks a lot.
Hi Lapcongtran,
Can you describe in more detail the issues of our theme that drive you to be dissatisfied? How is it different from your imagination?
Many thanks
I cannot customize that I was thought. I think it’s not suitable with my business. Please refund and I’ll get back with your products in the nearly day. Thanks
Please describe your issue in more detail for more detailed support. The features of our theme are fully described on themeforest. We have online demos and documentation available for you to learn about the product before you buy. In case you are new to our theme you can post your issues to our forum for better support https://forum.7uptheme.net/forums/forum/smartbuy-woocommerce- wordpress-theme /
I bought many themes in themeforest before. Some themes could not sastify my business after I installed. So don’t worrry. I just want to get refund for choosing another. Thanks
Sorry, your issue is not part of our return policy. The features have been clearly described on themeforest. We only refund when our theme is faulty and cannot support you.
Hi! I’m thinking about buying this theme but I have some questions first.
Can I turn off the woocomerce plug-in? Is this theme completly independent of woocomerce? I like the theme however I don’t wanna make an online shop, so I won’t have prices to show.
Can I use a video on the homepage without making the website too slow?
Is your support available every day?
Thank you
Hi,
You can. we support 24/6 in weenk
Thanks
does it comes with child theme also?
Yes, sure,
Thanks
Hi again! last questions before I buy the theme: Is there any chance to change the products page for a 2 columns layout on the mobile? Can I show the names of the products at the product page on the mobile?
When will you update to the last version of wordpress and woocommerce? Is there any problem if I instal the 5.1 version of wordpress? Will the theme work properly?
Hi,
1. We can help your store page display 2 columns on the phone with simple custom css. 2. Currently our product page has a section to display the name. Can you describe in more detail the requirements? 3. Currently our products can be used on the latest versions of WordPress and Wooc Commerce.
Thanks
Ok, that’s great, thank you so much for your time
In this page (shop grid) the names of the productos only appear when I pass the mousse over the image… On mobile there’s no mousse so the name never appears. At least I didn’t see the section to display the names
Hi,
can you show title of product if you want
Thanks
Hi there, I bought the theme however I can only edit it by code… can you help me with that? WPBakery and Woocommerce block aren’t working…
Hi,
Please send to: http://7uptheme.com/wordpress/forum/forums/forum/wordpress/smartbuy-woocommerce-wordpress-theme/
we’ll support
Many thanks
Sorry Staff,
i have a problem with variation limiti in product variable how can i add much more variable, more then 50, necessary 1000
I try to registered in your support but not finish, your system respond that licens no correct
come posso risolvere?
Ciao
Hi,
The default product variations is 100, if you want to increase this limit you can see the following link for more details https://wordpress.stackexchange.com/questions/304237/increase-product-variation- limit-in-woocommerce
Thanks!
variazione ok, ma ora non funzione video nella pagina del prodotto gallary, come posso fare? the popup is white
variation ok, but now not function video in product page gallary, how can i do? the popup is white
variation ok, but now not function video in product page gallary, how can i do? the popup is white
Hi,
Please send to: http://7uptheme.com/wordpress/forum/forums/forum/wordpress/smartbuy-woocommerce-wordpress-theme/
We’ll support
Many thanks
in the support where is the ticket that i open?
Hi,
You just go to Smartbuy forum http://7uptheme.com/wordpress/forum/forums/forum/wordpress/smartbuy-woocommerce-wordpress-theme/. Scroll down and find the create topic form http://prntscr.com/lc4w6z to send us your problem.
Thanks
Beautiful theme! is this compatible with Dokan / WC vendor / WC Marketplace please?
Hi,
Yes, it compatible with Dokan / WC vendor / WC Marketplace
Thanks
Nice theme !
It works great with this plugin: WooCommerce Paintings Wall Preview – Popup – : https://codecanyon.net/item/woocommerce-paintings-wall-preview-popup-/22417089
Hi
Yes
Thanks!
Hello, i am trying to register to your support forum but keeps showing the ERROR: Purchadedcode not correct. I double checked the code and it the right one, please help me, i have some things to see and discuss in the support but i cannot registered. Thank you.
Hi,
Please send Purchase code and Email account, we register help you contact.7uptheme@gmail.comMany thanks!
Hi,
Please check email
Thank!
Hello, thank you a lot, i logged in.
How do I change the layout on mobile to display two products instead of one when the page load.
Hi,
Please send to: http://7uptheme.com/wordpress/forum/forums/forum/wordpress/ we’ll support
Many thanks
Hello,
Can we put 2 variables for the same product? Make the choice of color and the choice of size?
Thank you.
Hi,
Yes.
Thank You
Hi, Does it support dokan multi-vendor and booking feature?
Hi,
Yes theme support
Many thanks
Hi, is there any demo I can try?
I;m sorry!
7uptheme commitment
Hi, there is an issue with the two icons beside the cart in the header. Its redirected to your official theme site and the search function is not working. How to fix them?
Hi,
Please send to: http://7uptheme.com/wordpress/forum/forums/forum/wordpress/ We’ll support
Many thanks
Hi, i cant seem to post in your forum. Do advice?
Please recheck your topic in our forum http://7uptheme.com/wordpress/forum/forums/topic/two-icons-beside-header/
Hi, I just wondered if it was possible to have a 2 column product display page rather than the current 3 column layout?
Ideally I would like to have the product image, then the description and price to the right and get rid of the “Scheduled delivery: Delivery will be scheduled during checkout. Signature required.” box that appears on the demo.
Hi,
- Yes.
- Please use customize our service
Many thanks
I do not load the screen when I want to edit the page with the wpbarkery using the front editor, check the console and show me this error: Uncaught TypeError: Can not read property ‘className’ of undefined at n.moveClasses (frontend-editor.min.js: 9)
Hi,
Issue with front editor: We'll check and fix it in next version. You can use the backend editor while waiting for our updatesMany thanks
