37 comments found.
Hello, I’m interested in your themes, but I’m wondering if ajax can be added to the product search section? and if extra charge how much ?thanks
Hello, Please submit a ticket with all your details at https://templatemela.freshdesk.com/support/home so technical team help you about all your technical questions and extra changes. Thanks.
How can I update this theme?
What’s the process?
I mean I want to update on my website
Hello, Please submit a ticket with all your details at https://templatemela.freshdesk.com/support/home so technical team help you about all your technical questions or issue. Thanks.
Hello, Some time ago I bought the template, do you have any recent updates?
Hello Sir, Right now not a any update with theme package. If you are facing any issue with theme layout then submit a ticket with all your details at https://templatemela.freshdesk.com/support/home so so technical team help you. Thanks.
plz update theme for wc 4.6.1
Hello Sir, This theme fully support to latest version of wooCommerce(4.6.x). If you are facing any issue with theme layout then submit a ticket with all your details at https://templatemela.freshdesk.com/support/home so technical team guide you about all your technical question or issues.
Hello what is the process to update Visual Composer? The documentation does not state what to do
Hello Sir, If you are not able to update theme files then submit a ticket with all your details at https://templatemela.freshdesk.com/support/home so technical team guide you about all your technical question or issue.
Sir I didn’t say I am not able I asked the process. There should be a documentation process written on how to update the theme, the premium plugins packaged with the theme.
That is all I am asking for
Yes, Our technical team guide you about how to update theme and plugins files. Just you need to submit a ticket with all your details at https://templatemela.freshdesk.com/support/home
Hi, How can I activate my review in my products? Its not showing.
Hello Sir, Please submit a ticket with all your details at https://templatemela.freshdesk.com/support/home so technical team perfectly install theme on your store and guide you about all your technical question.
Hi, its been past my support months already. I just used my theme. Can you help me instead. Its just 1 question pls. Thanks.
Ok, Our technical team guide you about your single question.
Can I use it for clothes?
Yes, You can use this theme layout for any type of store. Just you need to change banners images. Also we provide our theme installation service is free. So after the place ordered submit a ticket with all your details at https://templatemela.freshdesk.com/support/home
Hello dear Temolatemela Team … i really want to buy more wordpress theme. Recently i bought ” smartelect”from “themeforest.net . And i was really happy unti i installed the theme …first i did not find the theme that i wanted there are only second layout and third layout but i wanted first layout homepage ,qnd the theme not working properly with latest wordpress version. So i want you to help me to change some codes inbthe theme please like menu and mobile menu .. i want mega menu like jumia.ma homepage … i will be appreciated and loyal costumer..
Thank you
Best regards
Thank you. Still any question or issue with our theme then please feel free to contact technical team via your ticket.
hello TemplateMela team could you please tell me why i have got this msg Warning: A non-numeric value encountered in C:\xampp\htdocs\mywebsitedemo\wp-includes\formatting.php on line 3774 ???
Help please
Please contact to technical team via your ticket so they can fix all your theme related bug. We provide six months free support to any theme related bug.
Hi, Please Fix this errors in php 7.3
Warning: A non-numeric value encountered in C:\wamp64\www\smartelect\wp-includes\formatting.php on line 3770
Warning: A non-numeric value encountered in C:\wamp64\www\smartelect\wp-includes\formatting.php on line 3770
Please submit a ticket with all your details at https://templatemela.freshdesk.com/support/home so technical team check it all your theme related issue and perfectly install theme on your store.
I have no problem installing the theme. But your theme is not compatible with php 7.2 and 7.3.
If it’s our theme related issue then technical team fix it. Please submit a ticket with all your details at https://templatemela.freshdesk.com/support/home so technical team check it all your theme related issue.
After 4 months the update is still not published !! Why this product is not being updated!
Hello, Can you please describe in details (at support ticket) how to re-produce the bug so we can check if it’s with our theme. i.e which wordpress and woocommerce version you are using. Thank you we will keep you updated.
we are waiting..
Can you provide your ticket ID? https://templatemela.freshdesk.com/support/home so we can your issue intensity. Our technical team help you about all your technical question and issue.
id ticket: 20932
OK thanks, You will get update very soon via your ticket.
how to import sample data
Please refer our theme documentation file for install sample data. And if you are not able to install theme with sample data then submit a ticket with all your details at https://templatemela.freshdesk.com/support/home so technical team perfectly install theme on your store with sample data.
Hey! There is a problem in the theme which I encountered now. If I have more than 8 pages in my Woocommerce Product Catalog, a horizontal scroll appears in the mobile view. Refer : https://legitkart.com/product-category/men-western-top-wear/
As of now we have removed alot of products to avoid this but when we add many products the horizontal scroll bar appears.
Also, I have made alot of colour changes in my CSS. I wanted to know if this will affect my current site while updating the theme?
Please submit a ticket with all your details at https://templatemela.freshdesk.com/support/home so technical team guide you about all your technical question or issue.
hi my email id nemahac@gmail.com. . i have sent your a reply with all your requirements.
OK thanks. You will get update very soon via your ticket.
hi. i have submitted my site url and envanto code including logins. please kindly speed up the process of solving this issue
OK, Please provide your ticket ID https://templatemela.freshdesk.com/support/home so we can assign on first priority.
why you don’t reply to my support ticket. your template might be nice but support is seeming to be poor . i have opened several tickets but no luck of any reply from you. if you don’t support this item please refund
i need help with demo content .please reply
Yes, Please submit a ticket with all your details at https://templatemela.freshdesk.com/support/home so technical team perfectly install theme with sample data.
Hi, I have seen your demo http://wordpress.templatemela.com/woo/WCM02/WCM020050/WP3/, but I have a lot of products category , your option is “more” , i have some conflict about your list , when i add the lot of category how to show it? do you have any solution i can buy your valuable themes
We will remove “more” option and display any number of categories. After the purchase theme submit a ticket with all your details at https://templatemela.freshdesk.com/support/home so they can help you about all your technical question or issue.
Hello. I want to buy this theme for very small website to display few products (with price tags)., can i customize header and other areas of home page, can i remove add to cart feature in header and product prices on product pages, can i customize category menu?
Yes, Possible to do any customization work with theme layout. After the purchase theme contact to our technical team with all your details at https://templatemela.freshdesk.com/support/home so they can guide you about all your technical question or issue. Also we provide our theme installation service is free.
Hello, as you regular buyer I have bought this theme again. But need your help for demo. Could you urgently reply to the ticket: #CPQ-965-26437
OK thanks. You will get update very soon via your ticket.
Terrible support, which you provide 5 days and the installation error can not be solved I need a refund of my money, to buy another theme that works
If you are not able to install theme then contact to our technical team with all your details at https://www.templatemela.com/support/ they can perfectly install theme on your server and check it all your theme related issue. We provide six months free support to any theme related bug and provide our theme installation service is free.
Your technician is with the installation, but still not solved
Can you provide your ticket id? so we can assign on first priority and give update very soon via your ticket.
hi, i already submit support ticket to ask about my website problem throught templatemela form.. why you still not reply my email ? i have little problem with “division by zero” in woocommerce single product and the error say the problem from woocommerce core.. how to fix quickly without breaking the code ?
Can you provide your ticket ID? so we can assign on first priority. https://www.templatemela.com/support/ Our technical team perfectly install theme on your store and check it all your theme related issue.
yes sure #838. thanks for your reply ..
Thanks, You will get update within few minutes.
solved.. thanks
If any question or issue with theme please feel free to contact technical team via your ticket.
Not a happy customer!!!
Purchase code : fb41c4df-ac5e-440b-862e-fae171199baf
Purchased and installed the theme, parent then child theme, I wanted the grey theme / layout on my site only to discover that there is only the red/pink one and the blue one – where is the grey one with that layout???
Also, the copyright text – bottom right corner – where can I change this on the dashboard – there should be an easy way to do this.
I’ve attempted multiple times to contact you via your support system on your website and then eventually got asked for my purchase code which I sent over, and over 24 hours later I’m still waiting for a reply back…
Customer service / help is awful!!
Also WCVendors doesn’t work correctly on your theme, even though you’ve said on a previous query that it does. I’ve got WCVendors testing on my website now and no it doesn’t.
Can you provide your ticket id? So we can assign on first priority. Our technical team perfectly install theme on your store and guide you about all your technical question or changes. We provide our theme installation service is free.
I’ve tried submitting a ticket to your system and when I do it just logs me out and when I log back in there is no ticket saved??? I’ve emailed multiple times to your support@templatemela.com email address as well. You have my purchase code : fb41c4df-ac5e-440b-862e-fae171199baf
Your ticket id is #804, You will get update within few minutes via your ticket.
OK
You are welcome.
I’m constantly emailing you and still nothing back – 2 hours later and still no reply back????
disgraceful customer service…
We are working on your ticket, So you will get update within few minutes.
I need to know how to remove your name from the copyright also in the bottom right corner.
You can update from WordPress admin area, In Admin > Appearance > TM Theme Settings > Footer > Copyright text > from here you can change text and link and save it. And please contact to our technical team via your ticket for any technical question or issue.
