Reviews for SmartMag - Responsive & Retina WordPress Magazine

Author response

Hey,

Can you provide us details with what is it that you didn't find in the options? We have hundreds of options so perhaps you may have missed something. Were you looking for something in a particular?

If you're not happy with theme, you can get a refund.

Thanks.

Author response

Hey,

Sorry but there has been a bit of miscommunication here. Custom HTML is the replacement for Text widget since WordPress 4.8.1. But the Pagebuilder issue is a different one that we're waiting on WP Core to see if they will revert the changes in 4.8.2. We haven't issued an update as we haven't received a confirmation on it yet.

Meanwhile, the fix has been listed under the sticky topic Known Issues (#1) since the bug occurred - you can apply the fix from there. You don't have to renew support to view forums. Hopefully you can reconsider the rating.

Thanks.

Author response

Hi,

You have waited just 16 hours before rating us 1/5 on a weekend and with expired support pack after using it for 3 years. It's not been 2 days since you created your topic. That's a very unfair review.

Slider obviously works perfectly fine for all our buyers. It has to do with your customizations or plugins. You can try with deactivating your custom codes and plugins first. Your topic will be addressed in the queue within the normal 48 hours period of weekends.

Thanks.

Author response

Hey,

We obviously support the Page Builder we have created on top of SiteOrigin's. It works fine even with the latest version of WordPress version 4.8. If you're experiencing any issues, it's likely to be from a 3rd party plugin or an outdated version of the theme. To test, you can disable 3rd party plugins and make sure you're on the latest version of the theme. (use this guide to update properly - login to support forums to view).

Additionally, you're rating us for Customer Support but there aren't any support requests from you. We have found 0 support topics from your account. We haven't received any emails or comments from you either. For support, please create a topic at our Support Forums.

However, if the issues persist for you, you can request a refund here.

Thanks.