745 Reviews

for Feature Availability

Lack of decent updates, it takes literally years for us to get one. No interest in making updates automatic from the WP Dashboard.

for Code Quality

Easy to use out of the box but also coded and assembled very neatly to allow for modifications.

for Documentation Quality

Beautiful design, but poor documentation. There was a lot of research on the outside to be able to make certain changes in the template.

for Customizability

Preço alto para um tema simples e limitado.
Ativação pelo FTP e muito obsoleto

ThemeSphere

Author response

Hey,

What's the problem you're experiencing with FTP? Please note that the recommended method is to upload it via WordPress admin (normal installation): http://theme-sphere.com/smart-mag/documentation/#installation

If you need assistance, please create a topic at our Support Forums. If you're still not happy with the theme, you can open a refund request: http://themeforest.net/refund_requests/new

Thanks.

for Design Quality

Great Theme! Worth every dollar spent! Done well enough I haven't need to use the support forum since first install over 2 yrs ago. Please keep updating each year. Thanks from Michael Thought Magazine at michaelthought dot com

for Customer Support

The first question is, you didn't answer it.
So I solved it myself.
Other questions are answered but The second question is not answered too.
That's why I'm complaining, but you say take get a refund.

ThemeSphere

Author response

Hey,

Sorry but just like any other business, we are not fully available over weekends. The average response time is less than 24 hours on normal days but on Saturday and Sunday, it can take 24-48 hours (average 24 hours). We do have one team member covering on Saturday but it's limited availability so some questions may be answered and some may not.

It's unfair to rate 1/5 after waiting for just 7 hours which is why we offered you a refund since you were unhappy. We checked our support topic and your topic was replied yesterday and your input. Kindly reply to the topic and reconsider the rating.

Thanks.

We only display comments from reviews that were made after 28 April 2016 as all comments prior to this date were intended for the author only.

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