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Hello, we recently updated our Wordpress installation to the most recent version. Apparently the Revolution slider plugin is not compatible with it. Can you please let me know where I can find the product key to update the pllugin?
The Slider Revolution plugin comes under our Extended license. That means you do not have to activate it to use its features. However, you need to wait for the theme updates to update the plugin. If you want to receive automatic updates directly on your admin dashboard, you need to purchase a personal license.
I have just downloaded the latest theme update and with it came rev slider 6.4.6. I have activated the plugin but my slider is not appearing on the home page. When I see the html code I do see the rev slider slider code of the slides but its just shows blank. I do understand that this is outside the scope of support but I think its a minor error which I am just not able to figure out. It will be very helpful if you can help. The page in question is https://panbaiinternationalschool.com/.
You need to use the Slider Revolution 6 element on your homepage. Moreover, please check the Testimonial posts in your dashboard. You have added the Testimonials element to the footer section. You set the exact number of available testimonials in the element settings.
Thanks, when I click to add Slider Revolution 6 element on the homepage nothing happens. I am able to add all the other elements though, just not this. Is it not possible to add it via html? For eg = rev_slider alias=”home-4”[stm_spacing xs_spacing=”60px” sm_spacing=”60px”]. Although I did try it but it shows a blank.
In this case, please renew your support and submit a ticket on our website. Our support agents will debug the issue.
1- First, about the template, it is not flexible in all, the documentation quality is very bad and general and not specific, you must spend a lot of time to understand some features, I did not like the customizability of the template, there a lot of bugs about plugins upload, even you upload them all, it shows that you need to install some of them.
2-The customer support is very weak, the support platform does not work at all, it requires the purchase code every time and when you put it they told you that it is already used So, No support in all. I tried to contact them in the Facebook group about this problem, but they erased my comment without responding.
I am not satisfied with all about this author, I paid my money and I do not have a good template neither a support.
Please log out from your support account and log in using the “Login with Envato” button. After, you can submit a ticket and get assistance.
i did and i checked 100%, and still the same problem, it requires the purchase code and when you put it they told you that it is already used,
please check from your side
Seems you have managed to resolve the problem with your support account. All your support tickets have been assigned to the support agent. So you will get an answer soon.
What is the logic of categories in achievements when it fetches all the acheivements added in different categories. I checked one particular category for a page but it fetches all others too.
You need to select the needed category in the Achievement element settings. Please note, the Achievement element doesn’t display empty categories.
Hi footer and topbar social media icons not showing i can help you?
That problem usually happens because of outdated Font-Awesome API keys
Can you please try to install the Font Awesome plugin >> https://wordpress.org/plugins/font-awesome/
Can your theme set when a user successfully registers with Membership or member they will have some courses in their account
As I got your question, users can only purchase the plan or open the courses if they are free.
Subscription plans can offer free and/or paid memberships on your website.
Can you point me in the direction of a tutorial for creating a custom template? I can’t seem to figure out how to do one (I have done them before for other themes so I do have some experience, but not an expert).
Could you please clarify which kind of template do you mean?
To clarify, I know how to create one, but I am not able to figure out how to create one in Smarty because there is not an existing one to mimic. I did try but was not able to do the includes in a way that it would work.
The theme uses the WPBakery Page Builder for building pages. You can create your templates using that plugin. Otherwise, you need to create a custom page template in the Child theme.
Yes that is exactly what I am doing. It is not straightforward. I was asking if there is any documentation for it. The includes are spread all over and I don’t know which are required or where I need to put my files for them to work. I tried to mimic the existing files and it does not work, even taking an existing file and copying it, and only changing the name and title/id within the file, causes the entire site to break.
Sorry, what you are asking for is actually a modification of the core code. The changes of this nature fall outside our scope of support and we are not able to assist you with this request.
No it’s not a modification of core code, you suggested in your previous post that I do this!!! It is NOT modifying core code to create a custom page template.
Further, if your theme does not support this, it should not even be on the marketplace. I will rate it accordingly, and immediately look for another one.
You suggested in the previous post that I do this:
StylemixThemesSupport Author Team
4 days ago Flag
Otherwise, you need to create a custom page template in the Child theme.
^^^ that is exactly what I was asking for.
It seems you misunderstood my previous comments.
You can create a page with widgets and elements of the WPBakery Page Builder plugin and save it as a template – screenshot. It doesn’t require modification in the core code. This is the default functionality of the WPbakery.
However, if you planning to include something different like include new page templates directly in the Page Attribute screenshot, then you have to modify the core code of the theme via Child theme.
At this point I think you’re just being difficult. Creating a page template is not modifying core code. Modifying core code means changing source code.
I will PAY for this template (I just submitted a quote request) but please do not insult my intelligence by trying to state here that a page template is modifying core code, because it absolutely is not, not by any programming standards. Just simply say that page templates are not covered by support and leave it at that.
Please review the official recommendation on how to add custom page templates to WordPress – https://developer.wordpress.org/themes/template-files-section/page-template-files/
According to those recommendations, a custom page template requires adding new PHP files to the theme. This means you should modify the core code of the theme. We have already mentioned in our previous comments that your request goes far beyond the support policy.
I have submitted 3 tickets and yet to receive replies, 2 of them has been submitted for 3 days. please answer asap, I am blocked from working until i hear from you this is urgent
Please note, the response time depends on the nature of the issue. According to the history of your requests, 2 of your tickets have been answered already. The new ticket will be answered soon.
Hi, we have changed our domain name of our school from crestviewthailand.com to crestview.ac.th we also change hosting services. how do we transfer the license?
Sorry for asking… already solved this issue using evanto token…. thanks
We are glad to know that you have figured the issue out.
the theme is compatibile with wordpress 5.8. ?
We have not released the compatibility update yet. Please keep your eyes on our release notes – https://docs.stylemixthemes.com/smarty-theme-documentation/extra-materials/changelog
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