469 comments found.
I was trying to deal with the theme from different angle…besides breaking my website multiple times after update, I gave up and installed on a new clean Wp…waste few more hours trying to import demo and move my content. No way, all broken, multiple errors…I just want a refund.
Hello,
I reviewed your ticket history and it appears that you have removed certain sections with negative margins. Please review the settings of the sections/columns to resolve your issues. To change padding/margin for particular rows, columns and other elements simply go to the edit mode > Design Options.
Please be informed, that the comments section is only for technical and pre-sale requests. If you want a refund, you can always send a request from your Envato profile page. Or you can use this direct link –
https://themeforest.net/refund_requests/new
Kind regards
Pre-Purchase question.
1) Do lectures have their own login area if yes
2) With the individual lectures page is it possible to add more taps too, where we have the SKILLS, BIOGRAPHY, SEND MESSAGE. Taps like
Publications (or Articles),
Qualifications (Degree/Education),
Institutions of Study,
Areas of Specialization,
Research Interests,
Employment Records,
Professional/Teaching Experience,
Positions held & hold,
Honours & Awards,
Achievements,
Associations/Affiliations (Contribution & Current Position),
Grants/Funds won with Dates,
Research Projects,
Blog Articles,
So that lectures can update these things by themselves from their dashboard
Thank you
Hello,
Thank you for reaching out!
The theme is integrated with the MasterStudy LMS plugin to create courses. The plugin includes a Forms editor addon that allows adding additional information to the public accounts of Instructors: http://joxi.ru/12MRLw6H8RYL8A
Kind regards
I want purchase this theme. I have one query we need to purchase all plugin for this theme which used in theme or not?
Hello,
Thank you for your interest in the theme!
All plugins that are not free are included in the theme package, and you will not have to pay for them separately.
Kind regards
I have purchased this theme just now. But when our license key update in theme setting then showing error message “Please make sure you have purchased this theme with the account you registered current token”
Hello,
If you have access to multiple ThemeForest accounts, make sure you’re logged into the correct account that you’ve purchased with.
Generating a Personal Token using an account that doesn’t have purchased will render the token invalid when used in the Product Registration field.
You can check the manual below before activating the theme and troubleshooting possible cases.:
Kind regards
Theme Performance
https://smartyschool.stylemixthemes.com/home/?header_style=1
Google Speed Performance is very bad its 32 out of 100:
https://paste.pics/PFL3H
-And its very crucial in todays time to be highly optimised. And Surely google will not hesitate to penalize it by not letting it come up in search engine.
Do you have any tentative performance update rolling out ? Thanks
Hello,
Thank you for reaching out!
Demo site includes additional scripts and they affect site performance. The speed of production will be fast.
Also, site speed depends on several factors from Server speed to a network connection. Please have a look at the attached URL link below and follow the recommendations to speed up the site loading. You can also follow this manual or alternatively, you may wish to offer website speed optimization services
https://www.wpbeginner.com/wordpress-performance-speed/
Using a Content Delivery Network (CDN) can help to speed up loading times for all of your visitors.
Kind regards
Ok, will check this out. Thanks
Also I have raised a Ticket 3 Days ago….regarding Staging Site to Live Site: How to do the Deregistration process. Thanks.
The token can be used twice to activate staging and live domains. I have assigned the ticket to the agent, and you will receive an update soon.
Great! Thank you for the Info.
(But your support wrongly replied with “Envato licence” regarding this)
- Demo is totally broken. and mismatching, I have sent the ticket kindly put some mature people on it. Thanks
There was misunderstanding, and we are sorry for that.
The new ticket also assigned to the agent and you will get updates soon.
Kind regards
It’s being 10 years on Envato: (few observations)
Your Ticket System (Spamming):
Received 30+ emails that I have to check my Ticket: https://paste.pics/PHG5I (Though solutions are always welcome inside the emails)
Other Theme Vendors on Envato : Answers straight to my inbox: https://paste.pics/PHFQT
Your DEMO claim:
(One click and you have a ready site just like the one you see in our demo)
But sadly Demo is broken all over the place, still mending it after the purchase and yet to start my work (Broken slider): https://paste.pics/PGWQA
And your Support broke it more: https://paste.pics/PHFUO
(She has no clue how to set it up)
Demo means straight to work….but still waiting. Thanks
Hello,
You can enable conversation mode. We have ticket system and communication occurs only through our support website. Therefore, replies are not shown inside the email.
The demo slider is not loading well in live site. The Blue box should load as following:
If you need display box in full height, our agent will provide further settings.
Kind regards
Needed the full height “Display Box”, thanks
Hello, i got issue Sticky head menu is out of position. Can you help me solving this
Hello,
Could you provide more details? Have you tried to change the header appearance from the appearance > customize > header section
Regards
hi, i want to buy this theme but i have a question. I will make all the articles in the theme in Turkish, is it possible?
Hello,
Thank you for your interest,
The theme is in English by default. However, the theme is ready for translations, please kindly note that the theme doesn’t include ready translation files. You can manually translate the theme strings, for example by using such free plugins like Loco Translate > https://docs.stylemixthemes.com/f-a-q/how-to-translate-or-change-the-strings-of-the-theme-and-plugins
Let me know if there will be additional pre-sale questions, I will be glad to assist
Best regards
PPRESALE QUERY THE LMS. LMS included in this theme is exactly the same as the LMS included in MASTERSTUDY THEME? If yes, I checked, the curriculum tabs is not there.
Hello,
No, there is not the same LMS integration as in the MasterStudy theme by default.
Let us know if you will have additional pre-sale questions
Best regards
Thanks for your response. I am interested with the theme, but Ilike the masterstudy LMS, can it be included or that will attract an additional cost?
Unfortunately, the Smarty theme includes some restrictions with the LMS at the moment. At the moment I can recommend you check the MasterStudy theme > https://themeforest.net/item/masterstudy-education-center-wordpress-theme/12170274?s_rank=15
Best regards
Thank you, I will go with masterstudy theme.
A vulnerbility has been detected regarding the Slider Revolution plug-in <=6.6.12 When will we receive this update?
Hello,
Plugins like Slider Revolution page builder are not free in general. We have bought those paid plugins from our end and included them in our theme packages as external plugins and they are active from the theme side, so you can use those plugins without any restriction. All the updates we will include with the theme are regular updates. So, the update of the plugins you will be able to get as soon as there will be the theme update
Best regards
Thank you for explaining. Because of this construction, we depend on your updates. I hope the update will follow soon. Anyone using this theme will have a vulnerability on their website until then.
You are welcome and thank you to you too! Our Developers will include updates as soon as possible according to the priority of tasks from our general roadmap
Regards
pre-sale question: Is it possible to buy only the HTML template (homepage) of this theme? If not, does the theme come with the HTML version or only full theme? Or is it possible to use without the VS builder?
Hello,
The theme is for the WordPress platform, we do not provide an HTML version of the theme in general. The theme page builder plugin is WP Bakery, you can deactivate and do not use the WP Bakery, but you won’t be able to use the main theme elements without the WP Bakery
Best regards
Hello. Many people have complained about this error: “Please update MasterStudy LMS Learning Management System PRO!” You promised that once a new version of the theme is released, all the pre-packaged plugins would also be updated. This does not appear to be the case. WP Bakery is still on version 6.6.0 instead of 6.13.0! Master Study Pro is also still on version 3.6.3 instead of “4.0.3!”
When I bought this theme you promised lifetime updates. You are clearly not delivering on this promise for me and I am sure for many other clients.
Hello,
The theme is not compatible with the LMS Pro due to recent core updates. The LMS PRO will be removed from the Smarty theme in near future within the theme update. Sorry for the inconvenience
Best regards
But how can I update the plugin? And how can remove the notification banner from the dashboard?
Hello,
I created a new account on your site with the username “StylemixSupport”.
Please change the user role to “administrator” and I will update the Pro plugin. This way, the banner will not be displayed.
Kind regards.
I have done it
I updated the plugin on your site.
Please update the theme to the latest version on your side.
Kind regards
Hello… now I am getting critical error on the courses page for students. They can’t access their enrolled courses. I have also noticed that there is no update banner for the “master study lms pro” plugin. It is still on versions “4.0.15” yet the latest is “4.1.5.”
What’s the issue here? And how come I’m not getting updates anymore?
Hello,
The most recent MasterStudy LMS Pro version has not been tested with the current theme version.
We have updated the pro plugin on your site, and courses are now loading.
Please refrain from using MasterStudy LMS to prevent compatibility issues with the theme.
Best regards
Hi, I am trying to activate the STM GDPR Compliance Plugin. I get this error
Fatal error: Cannot redeclare STM_GDPR\stm_autoload() (previously declared in /home/../wp-content/plugins/gdpr-compliance-cookie-consent/gdpr-compliance-cookie-consent.php:100) in /home/../wp-content/plugins/stm-gdpr-compliance/stm-gdpr-compliance.php on line 96
Hello,
Unfortunately, this plugin is outdated, try to find any other GDPR plugin alternative from the free plugins section on wp.org
Regards
Hi. After theme and plugins update icons (example share icons) are not showing. I see only colorful backgrounds without icons. What can I do? Regards
Hello,
The latest version of the theme and plugins should not bring such kind of issue by default. Please try to check by deleting your site cache and by deactivating your child theme and by deactivating all of your site’s extra third-party plugins as well
Regards
I am sorry but your support is non-existent! Three days ago I opened a ticket and you still didn’t reply!
Hello,
Apologies for the delay, we are currently experiencing a high volume of support requests. Please note that our ticket system operates 24/7, allowing you to create new tickets at any time. Our support team will review and respond to all tickets in the order they were received, with each ticket being assigned to an individual support manager. Please understand that there may be delays during peak business days, weekends, and holidays, which can vary depending on several factors. The maximum delay will vary based on the aforementioned factors. Please also keep in mind that our team is located in different time zones, which may cause variable response times.
Regards
Hi there, My ticket is #Z49865 and it was opened on Thursday (currently 4 days ago). And we’re almost in the same time zone. I have attached screenshots of the issue.
Hello! Custom colors are not working. Can you tell me why? Cheers!
Hello,
Try to actually change the values proposed, even though they show different colors, to slightly more different ones, publish. Re-check your site via deleting your browser cache as well. Note as the issue comes on your site, it could be that the server is not generating the needed styles, you need to check it from the server side, we recommend you check the following related topic -> https://docs.stylemixthemes.com/f-a-q/
Regards
Hello Please I notice that the Master is not updating new version. with the error message below
Please update MasterStudy LMS Learning Management System PRO!
The current version of MasterStudy LMS is not compatible with old versions of the MasterStudy LMS Learning Management System PRO, some functionality may not work correctly or may stop working completely.
Hello,
You can use the LMS and LMS Pro plugin versions that comes with the theme by default. There is no need to update the LMS Pro plugin. Those notifications will be removed soon
Regards
Hi! Your theme was updated on 16.03.23 but without WP Bakery plugin. It’s a problem, because any kind of malware scanners are getting error because of outdated plugin. When can we expect update? Regards
Hello,
Sorry for the delay,
Plugins like WP Bakery page builder are not free in general. We have bought those paid plugins from our end and included them in our theme packages as external plugins and they are active from the theme side, so you can use those plugins without any restriction. All the updates we will include with the theme are regular updates. So, the update of the plugins you will be able to get as soon as there will be the theme update
Best regards
I just bought a license but before I activate it on my development laptop, can I also activate it on the production site once that is ready or can it only be activated a single time?
Hello,
Yes you can activate, you can activate the theme three times, if you will activate the theme three times, for the fourth time you won’t be able to activate it
Regards
Hi there, would this theme work as a onepager for a pre-school sports programme?
Hello,
Could you please clarify your request in a bit more detail? This theme doesn’t include integration for sports by default
Regards
Hi,
Sorry, I don’t need any sports specific features. I want to use the theme for the colour schemes and fonts etc. I’ll have specific imagery and copy.
When it comes to icons, is there a library that can be added to or are they fixed?
Also, can I build a onepager homepage?
Yes, icons are static by default, you will be able to change those static icons via custom CSS or if you have code skills to customize the theme templates.
According to the one page, there is no ready demo template, you can create such kind of home page manually with the WP Bakery builder
Regards
HI team, we have installed the theme as per the manual, we have raised 2 tickets What kind of support is this, we have been waiting for your response for more than 4 days, we are developers ourselves and I think we clearly understand how to install the themes as per the manual and required guidelines. if it is still not working, there is an issue that has been raised with you and you have not offered us any support. We’ll raise a complaint with Theme forest if needed and take money back if a solution is not given to us.
Hello,
Thank you for your reminder. I should inform you that, our ticket system works 24/7 and which means that you can create tickets at any time. All the created tickets will be checked and replied to you according to the ticket created special ID queue and assigned individually to our support managers. However, there will be delays as tickets will be in the checking stages on business days. The delay will be different due to the weekends and holidays in general. The maximum delay will vary depending on the factors that we have pointed out. Note that the delay could be variable as we are located in different time zones, so take it into consideration as well.
Your ticket will be checked as soon as possible
Cheers
Is there any way to change the language-text of the theme default content? Such as “date and venue” words and “join the event” widget on the single event page
Hello,
By default, the theme and plugin strings are in English. However, the plugin is ready for translations. You can change your site’s main language under the WordPress dashboard > settings > general > site language section. It is recommended to use the Loco Translate plugin in order to properly set translations in the site, via this plugin you can properly organize translations of static strings of the plugin. So, you can make your site in any language. For more details please kindly follow the instructions from the following manual—> https://docs.stylemixthemes.com/f-a-q/how-to-translate-or-change-the-strings-of-the-theme-and-plugins
Cheers
