Theme is full of bugs! Lack of support when needed. Reply to support request took 5-6 days. That is unacceptable when I'm doing a project for a customer and I have deadline.
Author response
Hello,
We apologize for the delays you've experienced recently. We've been dealing with a high volume of requests, and we're doing our utmost to reduce response times. Please understand that response times can be influenced by various factors.
Your submitted tickets have all received responses, with the exception of one that experienced an unexpected delay. We sincerely apologize for any inconvenience this may have caused.
Best regards,
Great
Author response
Thank you for taking the time to provide us with your valuable feedback. We greatly appreciate your input and insights.
Your feedback plays a crucial role in helping us improve our products and services. We are committed to delivering the best possible experience to our customers, and your feedback helps us achieve that goal.
Great Theme, I will recommend it
Author response
Thank you for taking the time to provide us with your valuable feedback. We greatly appreciate your input and insights.
Your feedback plays a crucial role in helping us improve our products and services. We are committed to delivering the best possible experience to our customers, and your feedback helps us achieve that goal.
Purposeful Design. I have customised it for a acouple of clients
Author response
Thank you very much for finding the time to leave us this invaluable feedback. We really appreciate it!
Brilliant theme by Stylemix and amazing customer support too. Well done
Author response
Wow! Thank you very much for finding the time to leave us this invaluable feedback. We really appreciate it!
by jiden 1 year ago
They are very good at support request, very helpful people, thank you.
Author response
WOW! Thank you very much for giving a 5-star rating for our customer support. We really appreciate it!
by exliko 1 year ago
Love it
Author response
Thank you very much for finding the time to leave us this invaluable feedback. We really appreciate it!
Everything is perfect!
Author response
Thank you very much for finding the time to leave us this invaluable feedback. We really appreciate it!
There are many parts in the theme that need to be improved and fixed. The fields that should simply be changeable cannot be changed. Theme development should be thought more carefully.
Author response
Hi,
Thank you for your feedback. We will take into account your suggestions in the future updates of the theme.
World class theme!
Everything works super. StylemixThemes, you are are magicians!
Author response
Thank you for your review! Much appreciate it!
I wanted to use this theme for our chess school, but it has issues and does not show on the front side. customer support sucks, does not respond after days and if they respond, they dont understand and see the issue. Keep away from that theme.
Author response
Hi!
Sorry for the inconvenience, we apologies for this misunderstanding and awkward situation.
Thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.
We do our best to train each of our support staff on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
Thank you again for bringing this issue to our attention – please don’t hesitate to contact with any further concerns.
Cheers!
