Web Themes & Templates

Reviews for Snaptube - Premium Video WordPress Theme

81 Reviews

for Customer Support

Link is broken within the theme. Once pressing more videos on [video_home] nothing found. The categories more videos buttons not working also - the page just reloads. Once you press playlist - the icons are huge pixelated looks terrible. Customer support not available and the theme is still on sale. This is a very pathetic product. How come anyone sells this theme if there is no support?

The video gallery plugin used in this theme is outdated, and doesn't work correctly. I'd get my money back if I could.

for Design Quality

Do not purchase this theme if you want flexibility and easy of customization via integrated features. If you want it to look different, expect to write code.

Cohhe

Author response

I'm sorry for any inconveniece caused! Snaptube theme is modular theme and comes with Visual Composer which means you don't need any coding skills to customize it, but of course, you can't change it completely to a different looking theme so for that reason, we have setup admin sandbox where anyone interested in Snaptube theme can check the admin part before buying it.

Best regards,
Madars

Far to many errors and problems. Although this theme looked great at first the error list just keeps growing and the support is extremely slow.

Cohhe

Author response

I'm sorry for any inconvenience caused! We respond in our support forum within one business day.

If you will open a support ticket there I'm sure we will be able to resolve any issues you might be having.

Best regards,
Madars

for Design Quality

Facilità di installazione dei contenuti dimostrativi

for Flexibility

Awesome theme

Cohhe

Author response

Thank you for the feedback!

Best regards,
Madars

for Bugs

Contus do not work properly with mozilla :(

Cohhe

Author response

I'm really sorry for your bad experience with the video plugin, we are working on a solution for this.

Regards,
Madars

for Code Quality

I have not been able to access the site due to coding error. I have contacted my web host and they said it was errors in my code. I contacted Cohhe to assist me for about a year now and now my customer service is expired and I need to repurchase for a 6 month extension. Too many errors and updates to keep this "functioning." I am out of patience.

Cohhe

Author response

Hi there,

I'm really sorry for any inconvenience it has caused to you! Unfortunately, we are not able to offer support if the support has expired. I understand that it might be frustrating but these rules were implemented by Envato and not the authors of themeforest.net

Unfortunately, I don't know what the error says, but it might be some third party plugin or customizations which cause it but I'm just guessing as I don't have access to this error.

Best regards,
Madars

for Customer Support

i have bought over 20 themes so far on theme forest, this theme has been my worst mistake...i am sorry for the developers of this item, i wasted 60 dollars on it but i don't let other people waste their money on it.

worst customer service ever and a lot of false stuff

for ex: on the index.php it tells u that there will be a list of shortcodes available for this demo, guess what? there is no list and no shortcodes...in one word : WORST Theme Ever

Cohhe

Author response

Hi baboolak,

I'm really sorry for any inconvenience caused! I checked the topic you created on our support forum and I see that there was a misunderstanding regarding search page.

We are using Visual Composer for Snaptube so there is no need for shortcodes. We will fix the issue in the documentation and remove that paragraph where it mentions shortcodes.

Let me know if I can help you in any way. I will he happy to assist you.

Best regards,
Madars

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