Your theme looks awesome and I’m looking at purchasing it for a client. I just have a couple of questions:
1. Would it be easy to upload new fonts (TTF file not Google fonts) and use them throughout the theme?
2. If I changed the font of the page titles (the large outlined font) would the new font still be outlined or is this dependent on the new font type?
Hope this all makes sense.
Thank you for taking interest in our theme
Edge Portfolio part of
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That’s great. Many thanks
Let us know if there’s anything else!
The developers are super helpful and timely when making changes to the theme once purchased. So happy with this purchase!
Thank you for your kind words
Hello. Are the images included in this theme?
Can you please tell me until when this theme is on sale?
A quick response would be greatly appreciated.
It will be on sale until Thursday.
If there’s anything else, please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
Three days passed and no response from the so called support team. Have sent reminders but no one is bothered. Pathetic support team!!!
Please provide your request ID so we can check the status.
Wonderful! 3 days passed and you dont even have the ticket ID. Now I have to give you the ticket ID as well. #31670
Agent has been informed, your request will be answered as soon as possible. In the future, please try not to reply to your own messages before our agents get to answer. It will push your request down the queue and it will take longer to get to our agents.
Please dont give me lame excuses for your slow processing of tickets. Its natural that I shall be writing to get an update if my ticket is not looked into for two days. Now again I am waiting for your support person to respond back so that I may prepare the mock-up. You have an excellent design team. Please don’t ruin their efforts.
It is not a lame excuse, it is the reality. Every time you submit a new message to your existing request before our agents answer, it will be pushed to the back of the queue. We will hopefully find a solution for this soon, until then, keep this in mind.
Wonderful! I wish you had the same promptness to reply back to your tickets as well. If you don’t want the user to reply back again and again on the ticket to ask for an update, please dont take 2 days to reply to a ticket. Waiting for this to get resolved.
We are sorry to hear this however we can see that our agent has answered your request so kindly continue the conversation with our support agent.
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Anyone to respond back to tickets lying around since 3 days?? Or are you here only for arguments and proving how right you are? Half of the issues I solved myself because of the slow responses and delays. IMore than that I had to explain simple things to your support team as they just cant look into the things which is obvious and visible. Now do you mind solving the rest of the issues??
Thank you for submitting your request. Please expect longer than usual wait times due to safety measures related to COVID-19.
We do really appreciate your patience and understanding as well as we can see an agent has been assigned and will answer your request as soon as possible.
Love the theme, I just have a pre-sale question: would it be possible to somehow combine the “projects-reel” layout with other content on one page? For example, combining a short intro at the top and then showcasing the projects below?
Thanks for taking an interest!
Yes for sure it is. Once you import our demo content you will get access to all the pages from our demo website and you will for sure be able to combine the elements from different pages.
Awesome, thanks for the quick response! I just wanted to make sure in this specific case as the project reel is a loop so I’m not sure what that would look like? Would it be possible to not loop it as well?
Sorry to say this, we have checked this further more and it seems that on Project Reel page which is made with our Vertical Portfolio slider it is not possible to add content above and after. We really do apologies for this omission by our end. So you can only use Project Reel on one page adding the Vertical slider which will show your products. Otherwise you can combine any element on your pages with our themes shortcodes except the Vertical Portfolio slider.
No worries! I thought so, but decided to purchase anyway. Looking forward to getting started thanks!
Glad to hear this! Do note that if you need any help or have any theme related questions you can always submit a request at our help center and our support team will be happy to help.
Hello! The theme is beautiful! I need to know if the landing pages from the preview comes ready to use. I don’t want to build and set them from scratch and the only alteration I need to do are fonts and colors. My interest is the Portfolio Circles and the Projects Reel.
Thanks for taking an interest!
You should know that once you import the demo content you will get access to all the pages and settings that you can see on our demo website, so yes all pages are included and open to customize it to your needs. You do as well have an option to choose from a variety of Google fonts as well as a possibility to change the colors to suit your needs.
You can check our theme documentation in order to be able to get a better grip on how the theme is functioning and what possibilities you have with it.
Hi,I’m using the main home demo and I’d like to change the main wording that says “Hello, let’s create” and the paragraph below and the button. I cannot find these settings anywhere – can you help?
Thank you for reaching us!
This words are located in the Revolution Slider Main home slider under Global Layers.
If you need any further assistance and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Hi there – is it possible to change the font and color of the content on the simgle product pages? For instance, the price, the add to cart button, the category text, the share text, description text, reviews text, and related products text all shows the default theme font and color after changing headings/paragraph fonts and general design styles/main color in the Saan Settings
also everytime a bullet or number list is added the default font and color appears.
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Hi, how can I remove the background of the side menu? All the changes that I add in Header options cannot be saved. Let me know asap
You can try to add this code to Appearance > Customize > Additional CSS
background-image: none !important;
Hi, how is it possible to add social media and address to the vertical menu? And change the style of the vertical menu?
Please cancel my cancelation request, I want to proceed with the theme.
You can continue this conversation on your refund request and you also do have an option to cancel the refund request if you wish that.
Hi, I have submitted an urgent ticket and did not receive a respond for 3 days. Please respond.
Once we check we do see that your request has been handled, so if you need any further assistance please continue the conversation with our support team.
Hi! A question before buying. Can I use the ‘Main Page” (Hello Let’s create) exactly as it is and just change the text? (Or I need to change all the images). Thank you for attention. Have a beautifull day!
Thanks for taking an interest!
Please note that all the images that comes within the theme are under copyright and if you intend to use them you will need to have a license for them. You can read more about it here.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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