304 comments found.
Is compatible with Magento PWA? https://bit.ly/2wsfEZf
Hi,
I just bought SNS NOVA for Magento. I am using Magento 1.9.3.7. Now I want to add demo content but when I click Import Static Blocks or CMS Pages, I get 404 error (Whoops, our bad… The page you requested was not found, and we have a fine guess why. If you typed the URL directly, please make sure the spelling is correct. If you clicked on a link to get here, the link is outdated. ... )
What can I do? How do I add demo content? I dont want to add Quickstart as it uses old version of Magento (1.7.0.2 – jul. 2012)
Thanks for help.
Hi,
Please refer our documentation. If you have trouble please create a topic on our support forum, our support team will advise/help you
Best Regards!
Hi… 1. Are there any pending issues on this theme? 2. Why is this theme so slow? 3. If i purchase this theme, would you do the installation exactly like the demo with the mega menu, top menu, social buttons, images and text content? and then i will replace images and text to my content.
Thank you
Hi,
1, No
2, I saw i load normal, and with magento site is normal
3, Yes, Our package has QuickStart it has demo content 100% like our live demo
Best Regards!
Hello. Llooks like sorting is not working on catalog search result page.
http://demo.snstheme.com/sns-nova/index.php/catalogsearch/result/index/?dir=desc&order=relevance&q=Single+ProductYou can change sorting to any type but the results are always the same. Would be nice to get it fixed.
Hi,
Check reply from our supporter on our support system please!
Best Regards!
Hi there! i want to display products in submenu and i cant find the shortcode for the products block in the ducomentation! can you please provide me the shortcodes? thank you!!!
I am planning to buy Nova magento theme. I need 2 things from you . 1) Can we have Magento 2.0 Version for this theme , 2) Can I have this theme in arabic language (RTL) customized.
I am happy to pay for this customisation. Please get back soon. I am trying to reach out to you for a week now. Need your help on this.
Hi,
It’s not compatible with magento 2.0 at this time
Best Regards!
Hi, Is it possible for you to convert your current nova theme for magento 2.0 and RTL Arabic language. Please tell me how much does it cost. I will pay
Hi,
We can’t do it for you at this time
Best Regards!
my website is compromised. I Have downloaded the latest version of your theme and installed it. https://www.yandex.com/search/infected/?url=http%3A%2F%2Fitgalaxy.com.au%2F
Can you please help on how to check and fix this?
As you are familiar with your code, you might be easily find out how the website compromised and which part of it. Please let me know if you can help in this regard, I don’t mind to pay for any support 
.
Hi,
Please create a topic on our support forum and give us more detail about your issue, our support team will advise/help you
Best Regards!
Hi, I am trying to use your support forum, however it will not accept our new support code after renewing the support. How can I get this fixed?
Hi,
Please send us an email, and give us your purchases code to check
Best Regards!
which email address can I use to email you? which email address must I sent the purchase codes to?
Hi,
You have sent us Order ID. We need purchase code to check, please refer this post: http://snstheme.com/knowledge-base/how-to-get-my-envato-purchase-code/
Hi,
You should not public info here
Best Regards!
We did renew the support
Hi,
You can go to this forum to request support
Best Regards!
When I try and submit a new support request, your site displays an error – “You can not create topic at this category forum. Please enter your purchased code.” ....please fix
Hi,
You need create topic on this link http://snstheme.com/forums/forum/magento-theme/sns-nova-magento-theme/ Because, you just purchased SNS Nova Magento. So, you just can create/view topic on http://snstheme.com/forums/forum/magento-theme/sns-nova-magento-theme/
Best Regards!
Hi, I am trying to create a support request in this forum, however still get the same error when trying to post the topic – “You can not create topic at this category forum. Please enter your purchased code.” Can you please fix the error?
Hi,
I’ve reset password for your user to try login and create a topic, It work well – Check my record video: http://take.ms/llFIr
P/S: I will send new password for you. You can also change your password
Best Regards
I am still unable to submit a new support request. I still get the error: “You can not create topic at this category forum. Please enter your purchased code.”
Can you please help fix the problem I am experiencing trying to log a support ticket on your site! I still get the error: “You can not create topic at this category forum. Please enter your purchased code.”
Please give me a record video what did you do when request suppor on my support system. You can use http://monosnap.com/ application to record a video
Best Regards!
I am really dissapointed about support. I have mission-critical issue, but author has not responded my ticket in their support system for month. I sent reminder week ago, and still no reply. 
nevermind
Hello Guys,
I bought the wrong theme, I bought the Magento theme and not the wordpress one, how can we fix this?
best regards,
Michiel
We have update at magento 1.9.2.4, and they are not visible “RELATED PRODUCTS” and “UPSELL PRODUCTS” on product page. How we can fix?
Hi,
Please create a topic on our support forum: http://snstheme.com/forums/forum/magento-theme/sns-nova-magento-theme/ and give us more info(your uri, admin account) about your issue
Best Regards!
topic created. Best regards
Hi, we have a big problem with this theme. In particuar, the TTFB (wait time) is very long. This afflicts the page load speed and positioning on search engines. The problem is not on the server we have already occurred several times (with other templates and simple php required time are very good). We think that the problem is on some SNS plugins, as you can see on you demo website there is the same problem 7.77s of WAIT time.
How we can fix this big problem?
Hi,
Please create a topic on our support forum, and give us more infor about your issue – give us your uri to check
Best Regards!
Topic created. Best regards
Hi how can we create more payment logo’s? We want to add AMEX, Master Card, Ideal, sofort and Mistercash
Hi I love the theme….. Can you help me change the Payment options with the proper Images…... I need to add Master Card, American Express and Discover. Are the images available? Thanks
Hi,
Do you have purchased our theme? I did not saw PURCHASED label near your account
Best Regards!
I found a bug (actually encountered it a long time ago, well within support period, but just now realized it comes from SNS NOVA): with magento settings that require agreeing terms and conditions combined with Paypal express checkout throws customer on a order review page where there is no checkbox for agreeing the terms and conditions (and the review page looks mess/unthemed anyways).
Screenshots:
SNS the review page: http://imgur.com/a/Vq5zo (notice that there is no “I have read web shop’s terms of sale, and approve them” checkbox AND fonts look messy) Default rwd theme: http://imgur.com/a/fvsGd
Please let me know how to solve this. The only workaround I found is to disable terms and conditions in magento settings.
Hi,
Please create a topic on: http://snstheme.com/forums/forum/magento-theme/sns-nova-magento-theme/ and give us more info about your issue, Our support team will advise/help you
Best Regards!
i purchased Mangento theme . can i get wordpress theme a well ?
Hi,
No, Wordpress theme is another item on themeforest. If you want Magento Theme and Wordpress Theme you need purchase 2 items
Best Regards!
Producttabs does not work on CMS pages, only on homepage. Please help me.
hello, I just bought your theme and I installed the file “quickstart” and I saw that there magento 1.9.0.1 I can do upgrades through magento connect and then install magento 1.9.2.1? You must then upload the template file after the update?
Hi,
You can upgrade to version 1.9.2.1 but some function on magento 1.9.2.1 is not ready on SNS Nova
In the future if you need help/advise please create a topic at: http://snstheme.com/forums/forum/magento-theme/sns-nova-magento-theme/
Best Regards!
Please HELP ME…. Ive posted a ticket a couple of weeks ago, you asked for more info which i have posted but you haven’t responded… Im having Fatal issue and i need to get this sorted ASAP as the website isnt working correctly.
Fatal error: Class ‘Mage_Adminhtml_Controller_action’ not found in /home/canterbu/public_html/app/code/local/Sns/Megamenu/controllers/Adminhtml/MenugroupController.php on line 3
Hi,
We’ve reply your topic. Please check!
Hi I have a problem with theme installed startup pack with all new database. but when I add a product he gets caught and goes nowhere
http://lucasperformance.pt/loja/index.php/women.html http://prntscr.com/8b1l1e?’‘
Unknown property ‘-moz-border-radius-topleft’. Declaration dropped. index.php:1:20124 Unknown property ‘-moz-border-radius-topright’. Declaration dropped. index.php:1:20156 Unknown pseudo-class or pseudo-element ‘selection’. Ruleset ignored due to bad selector. index.php:1:20445 Expected declaration but found ’*’. Skipped to next declaration. index.php:1:20574 Unknown property ‘-moz-border-radius’. Declaration dropped. index.php:1:20755 TypeError: jQuery(...).fractionSlider is not a function index.php:1813:0 Unknown property ‘-moz-border-radius’. Declaration dropped. index.php:2:184 Expected ‘none’, URL, or filter function but found ‘alpha(’. Error in parsing value for ‘filter’. Declaration dropped. index.php:2:2122 Error in parsing value for ‘background’. Declaration dropped. index.php:2:3872 Error in parsing value for ‘background’. Declaration dropped. index.php:2:4541 Unknown property ‘zoom’. Declaration dropped. index.php:3:671 Unknown property ‘-moz-outline-style’. Declaration dropped. like.php:3:2408 Unknown property ‘zoom’. Declaration dropped. like.php:3:2824 Expected color but found ‘invert’. Error in parsing value for ‘outline-color’. Declaration dropped. like.php:3:18711 Expected color but found ‘invert’. Error in parsing value for ‘outline-color’. Declaration dropped.
not a functionElement.Methods.readAttribute prototype.js:2266Object.extend._methodized prototype.js:438(anonymous function) sns-ajaxcart.js:11(anonymous function) prototype.js:825each prototype.js:824reURLPoductsSpecial sns-ajaxcart.js:10aCConstruct sns-ajaxcart.js:23(anonymous function) VM1043:1
prototype.js:5644 Uncaught TypeError: element.attachEvent is not a functionobserve prototype.js:5644Object.extend._methodized prototype.js:438(anonymous function) VM1063:3(anonymous function) jquery-1.7.2.js:2e.extend.globalEval jquery-1.7.2.js:2(anonymous function) jquery-1.7.2.js:4e.extend.each jquery-1.7.2.js:2f.fn.extend.domManip jquery-1.7.2.js:4f.fn.extend.append jquery-1.7.2.js:3(anonymous function) jquery-1.7.2.js:4e.extend.access jquery-1.7.2.js:2f.fn.extend.html jquery-1.7.2.js:4b.ajax.b.extend.success jquery.fancybox-1.3.4.pack.js:24f.Callbacks.o jquery-1.7.2.js:2f.Callbacks.p.fireWith jquery-1.7.2.js:2w jquery-1.7.2.js:4f.support.ajax.f.ajaxTransport.send.d @ jquery-1.7.2.js:4
5prototype.js:2266 Uncaught TypeError: element.getAttribute is not a functionElement.Methods.readAttribute prototype.js:2266Object.extend._methodized prototype.js:438(anonymous function) sns-ajaxcart.js:11(anonymous function) prototype.js:825each prototype.js:824reURLPoductsSpecial sns-ajaxcart.js:10aCConstruct sns-ajaxcart.js:23(anonymous function) VM1064:1
Hi,
Please create a topic at our support forum: http://snstheme.com/forums/forum/magento-theme/sns-nova-magento-theme/ and give us more info, our staff will help you
Best Regards!
hi
I removed the javascripts and there is some errors again, http://prntscr.com/89wxa6 , in certain cases the products doesn’t appear on homepage (Specially firefox). Some times the images doent load when we click on the magnifying glass icon.
It has a few days to put the post and until now no response would like to have this situation resolved .criei on the part domain to see if problem solved but which the site has lots of errors and when it does add to cart window is locked and does nothing
oleosonline.pt
lucasperformance.pt to test errors
http://prntscr.com/8bh4voExpected ‘none’, URL, or filter function but found ‘Alpha(’. Error in parsing value for ‘filter’. Declaration dropped. jquery-ui-1.8.23.custom.css:19:101 Expected ‘none’, URL, or filter function but found ‘Alpha(’. Error in parsing value for ‘filter’. Declaration dropped. jquery-ui-1.8.23.custom.css:82:131 Expected ‘none’, URL, or filter function but found ‘Alpha(’. Error in parsing value for ‘filter’. Declaration dropped. jquery-ui-1.8.23.custom.css:83:119 Unknown property ‘-moz-border-radius-topleft’. Declaration dropped. jquery-ui-1.8.23.custom.css:280:91 Unknown property ‘-moz-border-radius-topright’. Declaration dropped. jquery-ui-1.8.23.custom.css:281:93 Unknown property ‘-moz-border-radius-bottomleft’. Declaration dropped. jquery-ui-1.8.23.custom.css:282:97 Unknown property ‘-moz-border-radius-bottomright’. Declaration dropped. jquery-ui-1.8.23.custom.css:283:99 Expected ‘none’, URL, or filter function but found ‘Alpha(’. Error in parsing value for ‘filter’. Declaration dropped. jquery-ui-1.8.23.custom.css:286:131 Expected ‘none’, URL, or filter function but found ‘Alpha(’. Error in parsing value for ‘filter’. Declaration dropped. jquery-ui-1.8.23.custom.css:287:159 Unknown property ‘-moz-border-radius’. Declaration dropped. jquery-ui-1.8.23.custom.css:287:196 Unknown property ‘zoom’. Declaration dropped. jquery-ui-1.8.23.custom.css:327:95 Unknown property ‘zoom’. Declaration dropped. jquery-ui-1.8.23.custom.css:333:176 Unknown property ‘zoom’. Declaration dropped. jquery-ui-1.8.23.custom.css:371:5 Unknown property ‘zoom’. Declaration dropped. jquery-ui-1.8.23.custom.css:381:5 Unknown property ‘zoom’. Declaration dropped. jquery-ui-1.8.23.custom.css:397:163 Unknown property ‘zoom’. Declaration dropped. jquery-ui-1.8.23.custom.css:441:120 Unknown property ‘zoom’. Declaration dropped. jquery-ui-1.8.23.custom.css:479:50 Expected ‘none’, URL, or filter function but found ‘mask(’. Error in parsing value for ‘filter’. Declaration dropped. jquery-ui-1.8.23.custom.css:548:12 Expected declaration but found ’?’. Skipped to next declaration. capcetes.html:101:1
Hi, Sorry for late reply. Please read your topic. Thanks!
