Discussion on SocialPlay - Media Sharing WordPress Theme

Discussion on SocialPlay - Media Sharing WordPress Theme

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518 comments found.

hola, is this theme in spanish? Is it compatible with newer versions of WP?

Hello, We cannot install the theme. When we install the theme it is not complete. The demo does not work properly. Do you have a complete file with the XML theme ?? Regards, Fabio Blanco

Hey I’m using your theme. Your theme is giving me all sorts of errors. Can you please help me to fix the error? My issue is described here: “I have tried to install this theme in multiple versions of Wordpress, including 4.9.6 and 4.9.9 and I don’t see any theme options, just a warning. And when I install the Rev Slider required plugin it completely breaks the installation and nothing else works”

Hi,

it seems that you haven’t purchased the theme through account, please contact us through the account you used while purchasing, our support team will look into it for you.

Actually my client bought the theme. I’m just installing it on the domain. But while I tried to install it it gave me the error. If you want I can show you the purchase document.

Hi,

Please ask your client to contact us and share the purchase documents at our support portal http://helpdesk.extracoding.com, he may authorize you as a point of contact for further communication.

Waiting for answer for my previous question, we paid for the theme and we are expecting help. One more problem is that I am not able to edit or change my social play logo

Hi,

Please contact the support portal http://support.extracoding.com for any query.

When I install revolution slider the site goes off please help fix it

Hi,

Please contact the support portal http://support.extracoding.com for any query.

please can user also upload audio files not just video? and also download?

Yes, user can upload audios as well as videos.

I dont want to use your problematic theme any more. i have lose my 3 days on you. Please give me my money back.

I dont want to use your problematic theme any more. i have lose my 3 days on you. Please give me my money back.

Hi,

I found that our support team replied you on the same day and they are waiting for your reply.

Hi, When i install this theme. Then not working my wordpress Dashboard. Please help me.

Hi,

Please contact us through our ticket system at http://support.extracoding.com

Bonjour, peut-on espérer une nouvelle version de ce thème ou une mise à jour majeure ?

Bonjour, Oui, nous travaillons déjà sur une nouvelle version.

Your demo links are not clickable, the entire theme is not clickable.

Hi,

The demo links are working fine could you please share the link which is not working for you?

Hi there, i am looking for a very simple theme, it only needs to do two things:

1. accept a submission of video URL (tiktok video link from the app) and automatically generate the embedded code from it so that the video appear in the gallery. Same thing that you are able to do with youtube and vimeo.

2. video should play within the frame, without opening up an additional page.

3. on desktop must autoplay each video whenever the mouse is over that specific video, and on mobile must autoplay when the video is visible on the screen.

4. must have the infinite scrolling

5. videos should not be uploaded on the site, but just played remotely.

6. the size of the card where the video will be embedded should be customizable by admin.

Can your theme do all the above? Thanks.

No, This functionality is not currently available but if you want then we can extend it for you. Please contact us through our support portal http://support.extracoding.com

I have a issue installing the theme as well I just bought it and I can’t use it I want a refund if I can’ get it to work please

I am very satisfied with the support thank you for helping me set it up

I need to tell all my users what videos and music sites the platform supports please tell me all the sites

Hi, You can sync your favorite media directly youtube, Soundcloud, blip.tv, Vimeo, Ustream…

what a mess… one million instals and not working…. can’t you just explain here why can’t we install the theme? many having the same issue, I even tried to install rev slider from other source not working

I have tried to install this theme in multiple versions of Wordpress, including 4.9.6 and 4.9.9 and I don’t see any theme options, just a warning. And when I install the Rev Slider required plugin it completely breaks the installation and nothing else works.

What is the fix for this?

Hi,

Please contact us through our ticket system at http://support.extracoding.com along with your website information our support team will look into the issue.

Hola, compramos el tema y quisiera ayuda para poder tener en mi página de inicio 2 columnas y un cabezal con imágenes y vide (tal cual se ve en la presentación del producto) Cómo lo hago? gracias

Hello I am trying to contact support…...is your system down??

Hello, I have had an on going ticket issue for a few months now and I have not had it resolved or had a response to my inquires.

I have tried several methods of contact including your support system.

Please have someone contact me to resolve this ASAP.

I like what you have created but the support response has been somewhat marginal.

Hi,

Could you please share your ticket number.

Tickets #25526 #25627 #25637

Hello I purchased your Social Play theme…..

Wordpress install: Latest 4.9.2 Installed January 22 at 11:50am No previous Wordpress installed prior No previous install of any plugins of any kind made prior —> Clean fresh server installation

1. I purchased the theme with the packages (not boot leg) 2. Installed the Social_Play plugin

Fatal Error as per screen shot in the link https://prnt.sc/i3qx2h

Please help I need to have this website up and running before Thursday to present to client Friday

Package stated Rev Slider i included however its not found in the download, template says it was update latest in June 2017 although coded in 2014 – so we assumed no problems would accur

Hi,

Could you please contact us through our ticket system http://support.extracoding.com, our support team will look into it for you, thanks.

Hello I do live streaming show and I use UStream as our provider. I was wondering if it is possible to get the live embed feed into the slider at the top of the home page.

In addition to this do you offer the option to load the demo theme on the back end so I could start with that template?

Thank you for your time and I look forward to hearing from you.

Quick question. How can I import the home page so it looks just like the demo of this theme?

Thanks in advance!

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