Great service
Author response
Thank you so much for the 5-star review!
very professional in responsive in solving issues.
Thanks.
Best of luck!
Sean
Author response
Thank you for your feedback. Always happy to help. :)
We encountered quite a few bugs after 1-2 months of use.
Author response
We do appreciate your feedback and also apologies for any inconvenience cause But if you can please open a support ticket so that we can check what is not working for you. You create a support ticket on:
Support Portal: https://iqonic.desky.support/
We can assure that your problem will be surely addressed.
Thank you
The customer support is top notch. Fast and detailed!
Author response
Thank you so much for your feedback!
full bugs and very slow full bugs and very slow full bugs and very slow full bugs and very slow full bugs and very slow full bugs and very slow full bugs and very slow full bugs and very slow full bugs and very slow
Thank you very much for your help and support. Very quick response as usual. A+++++
Author response
Hi Ozguraa, thank you for your wonderful feedback. :)
Fast support, Highly recommend for everyone
Author response
Thank your for the feedback :)
1
Author response
Hi Vantuan02hn, thank you for rating Sofbox. We wish you success in your project! :)
This theme looks so great, that was the second winner for me. But after installation, it has so many plugins to make it work (we don't like tons of plugins in WordPress and it's not also recommended). The theme very slow in Page speed insights, it's very poor optimized. I did many comparisons to a few themes and I did not expect that from such a good reviewed theme. I did not recommend it, it's a waste of money that cannot be refunded.
Design and documentation are really cool. Customer service is a plus!
Author response
Thank you Alanboy239487, it means a lot to us :)
Very good theme and can be changed easily. Many template can be used in the same website.
Author response
Hi cncrm2018, thank you for your wonderful feedback on Sofbox. It means a lot to us! :)
the website gets very heavy on mobile.. difficult to optimize the loading speed and the support is useless.
Author response
Hi felippe-fap, this is definitely not the experience we want to deliver. Did you had a chance to open a support ticket with us already? Please connect with our support team by opening a support ticket at https://iqonic.desky.support/ so that we can take a closer look and assist you on it.
It's a nice theme and the support is good.
There have been some small glitches in the code I have needed support to rectify.
Author response
Hi James, thank you for your generous feedback. We are sure your concern is now resolved and your project works just as you expected with Sofbox. Feel free to write to us again at our support portal for any questions or assistance. Thank you. :)
Besides the amazing customers' support which you can't find in 99% of the businesses today, the theme is beautiful and created perfectly. Recommended!!
Author response
Thank you Yogev, this means a world to us! We're continually trying ways to enhance user experience for our valued item owners like you. Please feel free to reach us at https://iqonic.desky.support/ for ant suggestions or questions or concerns. We would be happy to assist you further. Thank you once again :)
An perfect support. I write something on support page and resolution and fix come in hours. Thanks
Author response
Hi jmichalka77, thank you for your wonderful comment. You've made our weekend cheerful. Our premium item owners deserves it all! Take care of yourself and surrounding. Feel free to reach us again at iqonic.desky.support for any questions or assistance. Thank you :)
I am so surprise how easy to use the theme is, and what great design you can find ! The support seems to be reactive and very professionnal ! Thank you for so great product and services.
Author response
Hi Lionel,
Thank you very much for sharing your thoughts. This means a world to us!
We shall connect with you from our support email shortly. And welcome to the Sofbox community! :)
Regards,
Iqonic Design
Surprised of how, for once, a customer support team is THAT available, professional and kind.
Thanks a lot
Author response
Hey Reuven, thank you for your wonderful feedback. This made our day! You can write to us on support@iqonicthemes.com for any question, queries or assistance. We're all ears!
Best regards,
Iqonic Themes
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