Must to improve the customization of design and the back office its really complicated
We are sorry that you've got this impression.
We do believe that the theme is well documented, and we do understand that it might be confusing sometimes but you can find our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our help center and our support team will be happy to help.
Softwerk is one of our latest themes which is coded according to the latest PHP standards. The framework for our themes is custom-made, so it adapts perfectly to included scripts and functions. We care very much about code quality, we have dozens web developers which are working hard to improve theme functionalities as much as they can.
We couldn't locate any support request from you in our forum https://select.ticksy.com so we couldn't know what are the exact issues and what you think can be improved.
If it doesn't bother you, please submit a ticket and let our support staff know what's on your mind, so we can discuss more about this issue.
Just got this theme, extremely confused by shortcodes and not even sure if I received the latest update with it. I'm willing to take down this review if I could get some help, but support has taken a while too.
Thank you for sharing your review.
We located your support request related to this matter and established that you got into communication with our support staff. We're very much willing to help you out and we will definitely do our best to solve all your issues.
Since this is just a technical difficulty, that can be easily solved, we would kindly like to ask you to change/improve your rating a bit.
We will do everything in our power to get you started, don't worry about that. It just takes some time to get familiar with the environment.
Hope we'll work this out soon and hope we'll end-up with another happy customer :)