55 comments found.
Can I only use the theme while it is licensed while it is actively supported?
Hi,
with 1 license key you only develop 1 site online.
if you need help with anything, could you please create a new topic at our support forum https://cmssuperheroes.ticksy.com/ with details of your issue, your site url and login credentials. Our support team will check and help you solve problems.
Kind regards!
I can’t open a ticket because my support period has expired, I wanted to do a localhost installation to study.
Hi, Please send 1 request to email:cmssuperheroes.com@gmail.com. Thanks!
Hello I need to recover my license but the previous server where I had it died and now I can’t close the session, can you help me?
Hi,
Could you please create a new topic at our support forum https://cmssuperheroes.ticksy.com/ with details of your issue, your site url and login credentials. Our support team will check and help you solve problems.
Kind regards!
Ok, thanks.
Hello Team CMS Super Heroes,
I used your theme solatec for almost 1 year without problems. I made a great webshop with it, but now with the new elementor update (13.6) my whole webshop/website crashed. The design, layout, text in the CMS sections all crashed and dissapeared. Can you please help us with this problem. Your theme doesn’t work with the new elementor update 13.6. Now i set the plugin back to version 13.5.2.
I hope to hear from you soon!
Hi,
what is the version of the theme you are using? version 2.0.7 or not?
what is the version of the Elementor Theme core plugin you are using? version 1.4.2 or not?
Could you please create a new topic at our support forum https://cmssuperheroes.ticksy.com/ with details of your issue, your site url and login credentials. Our support team will check and help you solve problems.
Kind regards!
Thema: 2.0.3 Elementor theme core: 1.3.7
if i want to submit a ticket, it gives an error
can you please contact me at info@easysedum.nl
Hi,
Please backup data in your site and update the theme and all plugins to the latest version.
Please send 1 request to email:cmssuperheroes.com@gmail.com.
Thank you!
Please assit with ticket #3426688. It’s very urgent!
Not compatible with PHP 8x. Works great with 7.4.x.
Hi, Please use PHP 8.0 down. our theme is compatible with it. Thank you!
Hi, I installed the website on a diffetent server. but the same problem. I cant edit elemenor.
Hi, You can check our replied in the ticket. Thank you!
Can you please disconnect my license key? I will try on other server and register the key there
Hi,
with each license key, you only develop for 1 site online.
You need logout in the old site: Solatec -> Dashboard -> User and logout then reactivate the license key in the new site.
Thank you!
I’ve been waiting for decent support for days. The server admin says it’s a PHP error. Can you clarify for me? I sent you the server details and you promised to fix it.
Hi, we checked and replied your ticket. You can check. Thank you!
I’ve been waiting for decent support for days. The server admin says it’s a PHP error. Can you clarify for me? I sent you the server details and you promised to fix it.
Hi, we will check and let you know soon. Thank you!
Thanks!
Can you tell me when he will check?
I’ve been waiting for decent support for days. The server admin says it’s a PHP error. Can you clarify for me? I sent you the server details and you promised to fix it.
Hi, Client has feedback that the mobile view sub menu is misleading, because you need to click on the arrow icon to proceed the dropdown submenu. which is not really user friendly, it will be better user click on the menu text then it will proceed the dropdown submenu. Is it possible you provide a solution update or help to give me a css code to fix this problem?
Hi,
Could you please create a new topic at our support forum https://cmssuperheroes.ticksy.com/ with details of your issue, your site url and login credentials. Our support team will check and help you solve problems.
Kind regards!
Hi, Can you please check my ticket. I bought Elementor Pro and the website still doesnt update.
Hi, This is issue of your server not our theme. please check again. Thank you!
when i try to install demo data its showing invalid hosting..what i need to do..I need to setup locally first then need to make it live for my client
Hi,
with each license key, you only develop for 1 site online.
When you move your site to the new domain, please backup data in your site and use the Duplicator plugin.
And you need logout in the old server: Solatec-> Dashboard -> User and Log out then reactivate the license key in the new site.
Thank you!
But I was working on it locally & Now I am not able to install it..and my locally setup also not exists
i want you reset my domain as other theme plugin provide and allow me to live my original domain
Hi, Could you please create a new topic at our support forum https://cmssuperheroes.ticksy.com/ with details of your issue, your site url and login credentials. Our support team will check and help you solve problems. Kind regards!
I am waiting your reply Last two days…can you please tell me why your team not responding on support
Hi, Sorry very much, We are on Lunar new year holiday. We will check and reply your request soon so hope you understand.
Thank you!
Ok But its Also Urgent Matter…Please process this on bit urgently bases
Hi, we always try reply your request soon. You can check. Thank you!
Please check theme uploaded done as per your replied..complete it as soon as you can, as we are talking here last one week but still work is pending
Hi, I have to insert a javascript code in my website with you your theme, how can I do this? Thanks
Hi, You can use 1 plugin to insert the Javascript code such as https://wordpress.org/plugins/custom-css-js/. Thank you!
Hello, I want the bar that appears under the name of the sub-page in the menus to be without color, that no color be marked, how can I do this?
Website: www.futureandenergy.com
Hi, Could you please create a new topic at our support forum https://cmssuperheroes.ticksy.com/ with details of your issue, your site url and login credentials. Our support team will check and help you solve problems. Kind regards!
Hi,
CMS Portal Plugin is causing problem and crashing the site. Also, your website cmssuperheroes.com seems to be down which seems to be making the plugin not to work.
Please help.
Hi, i disabled the CMS Portal Plugin and not the website and WP admin area are working fine. The moment the plugin is enabled, WP admin goes down, though the site works
Could you please create a new topic at our support forum https://cmssuperheroes.ticksy.com/ with details of your issue, your site url and login credentials. Our support team will check and help you solve problems. Kind regards!
Sir, how do I remove this message coming up: “We recommend you to follow our required plugins for best experience”. Im closing it but shows up again, I don not need all the plugins. thanks in advance
Hi,
You can use CSS code to remove this message such as:
.wp-core-ui .notice.is-dismissible {
display: none;
}
Thank you!
any chance to get that template in wpbakery instead of elementor?
Hi, Sorry but this is impossible. We built the theme with Elementor not WPBakery. Thank you!
HI i am facing issue in installing demo it says to install CMS plugin but i am unable to install that
Hi please check our replied in your ticket. Thanks!
Please share mail id so that i can provide access
yes, we provide it via ticket. Thank you!
send you details on ticket
Ok. You can check our replied right now. Thanks!
Please check i have increased limit still not able to install
send you FTP
Sorry but we can’t connect your FTP. please check and send again. Thanks!
kindly use SFTP. its working i am connected with same details
Have you checked?
Hi please revert, I am waiting for reply
Hi i am unable to verify purchase code that’s why we can’t import demo
Sorry but our developer is checking and config it. this issue get from your server. Thank you!
i have send all screenshots
hello, i changed my domaine name and the licence key is not working could you please delete it from my old website im trying to make a ticket and it takes forever for you guys to reach out and im working with a client. i really don;t like the service here
Hi, You can check detail in replied in your ticket. Thank you!
