PenciDesign

PenciDesign supports this item

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1533 comments found.

Hi, I have v 5.1 how can I update without losing the customization changes? thanks

Thank you, I knew that guide. But uninstalling the theme and removing the plugins as indicated in the guide, will i lose the customization changes?

Hi,

You don’t lose it if you don’t change the theme name folder from ‘soledad’ to another one.

Best Regards,
PenciDesign

ok thank you!! ;-)

prosakib

prosakib Purchased

Hi, The “List Featured Categories for Magazine Layouts” function is not working Polylang Plugin. Please Help

prosakib

prosakib Purchased

It’s Showing “Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license”

I bought this theme long time before, But Still didn’t start using it on production site fully. Will Launch our blog From October.

Can you help me on this matter?

Hi,

I’ve sent you 2 options to contact with us. Please use 2nd option.

Best Regards,
PenciDesign

prosakib

prosakib Purchased

Sent it Thanks a Million

Thanks for adding the scroll feature to Custom CSS tab. Me very happy.

Thank you so much for loving our theme and we’re really happy to see any feedback like this :)

Cheers,
PenciDesign

Hi. I just bought and installed this theme on wordpress. However, if I try to go to Appearance > Customise, the site crashes every time.This never happened with my previous themes. How can I fix this? As it is, it is unusable.

Hi,

Thank you for purchased our theme.
Please try deactivate all plugins ( except plugins come from the theme ) and try it again. After it work, let’s enable each plugin to check what’s plugin caused this issues.
If it still doesn’t work, please create a new ticket on our support forum and our support team will take it a look help you there.

Best Regards,
PenciDesign

andlaco

andlaco Purchased

Hello guys,

“Exclude specific categories from latest posts on Homepage” doesn’t work in v.6. Please repair it. THX.

andlaco

andlaco Purchased

My support have already expired. But not only me but also other guys have problem with excluding specific categories. Please just take a look on that and repair it in next update. THX.

Hi,

We’ve fixed it long time ago. Please try do following steps to fixed it:

1/ Go to Appearance > Editor > change this number to 5.0

2/ After that, go to Appearance > Themes > and click “Update Now” to re-update the theme – and this issue will gone :)

Best Regards,
PenciDesign

andlaco

andlaco Purchased

Now it works :) Thanks a lot

rebab77

rebab77 Purchased

There is a bug that is rendering the logo really small in safari. It is on my site and on all the demo sites. Works fine in other browsers

Hi,

Seem you do use a outdated version of Safari on window. Let’s check it again on MAC with latest version from Safari :)

Best Regards,
PenciDesign

rebab77

rebab77 Purchased

Actually when I checked it I was running a Mac running Mojave. The error in safari started with the upgrade. I’ve not owned a windows machine in 20 years.

Hi,

Can you please send us an email via our contact form? We will take it a look on this issue.

Best Regards,
PenciDesign

Hello, I have extended the support of the theme now but still I am not allowed to create ticket in your system. Can you tell what is the problem?

I think that now it works and you should have a new ticket from me. Please confirm.

Yeah, please check your ticket and discussion there. We’ve replied it.

Best Regards,
PenciDesign

I bought this last year but unable to re download again. The website I bought it for no longer exists and want to use Soledad on my new site. Thanks

Hi,

You can go to download page and re-download the theme again :)

Best Regards,
PenciDesign

The download from that page is either missing files or has empty folders therefore wordpress can’t install the theme

Hi,

If you download “All files and documentation” – please extract it and open the folder you received – and use soledad.zip file for your install.

Best Regards,
PenciDesign

Hi there, I’m very happy with you’re theme, but I’ve got one question!

I tried to make my menu with 4 columns (“Recepten”), and followed all the steps in the documentation form. But still the 4th column ends up at the bottum, and not next to the 3th. Help my out please! Thanks!

www.liefdevoorbakken.nl

Hi,

Thank you for loving our theme and your great words.
Please create a new ticket on our support forum and our support team will check it help you there.

Best Regards,
PenciDesign

Koffein08

Koffein08 Purchased

Totaly disapointed. Clean WP Installation, all required plugins installed and activatet. Going to customizer Export/Import, select the data i want (.dat) getting every time the error: “Error importing the settings! The settings you have uploaded are not for the current theme!”

If i try to do the whole demo import, i get a succeful response but the site get not a single change. No page, no post, no styles – nothing!

Hi,

Seem you’ve changed the theme name folder – that caused the issue. Please send us an email via our contact form – and we will check it help you.

Best Regards,
PenciDesign

Hello! I like Soledad theme! Are there some places for advertising in Soledad theme?

Hi,

Thank you for interested and loving our theme.
Yeah, of course this theme supports multiple ads spaces :) You can use ads on header style 3, ads below the featured sliders, ads below each featured category, any ads on sidebar, ads above footer, ads above & below post content inside single posts page….etc..

Best Regards,
PenciDesign

Great! Thank you for your answer!

Hi. I’ve added MailChimp subscribe pop up to my website but there is still no pop up and MailChimp says my site is correctly connected. Am I supposed to be pasting MailChimp code within the MailChimp plugin that comes with Soledad? My MailChimp code is currently pasted before the </head> in the Soledad header.php?

Hi,

Seem you did something wrong to caused the issue – because I see some other customers still do that fine – without any issue. So, please create a new ticket on our support forum and our support team will check it help you.

Best Regards,
PenciDesign

Sure thing. Ticket submitted.

Hi,

We’ve replied your ticket – please check it and discussion there.

Best Regards,
PenciDesign

Hi, If I but this theme, how many years am I available to use it of is it ilimited? what about the updates of the plugins? do I need to pay extra after buy this theme?

Hi,

Thank you for interested our theme.
With each purchase, you can get use & updates from this theme & plugins come from the theme for lifetime + 6 months for support. You don’t need to pay for any extra after buy this theme.

Best Regards,
PenciDesign

Can I add extra things I want in the theme? can I change colors or typography?

Hi,

Yeah, of course you can change that :) We’ve options for change colors & typography and too much more other options.

Best Regards,
PenciDesign

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