Customer support appears to be non-existent (apart from an activation video).
For example, there is no help with things like how to change the header so it shows your logo instead of the Soledad logo. Nor any information on setting up the navigation bar.
All changes are possible, but it seems you have to either pay them extra to do it or know how to do it yourself in the code.
Save your money.
Author response
Hi,
First of all, thank you for purchased our theme.
As I checked, you didn't create a new ticket or send us any email - why you said it's not existent? All the issues you listed on your rating is basic settings from the theme, I don't know why you can't do that. As you can see other customers can do that without any issues here:
http://www.esheepkitchen.com/
https://thuthuatios.com/
http://www.travestyle.com/
http://www.wanderingsneakers.com/
http://www.mouseclick.com/
https://ducankitchen.com/
https://deteast.com/
https://www.decoratarabia.com/
http://www.folkradio.co.uk/
http://www.diariodoviajante.pt/
http://mikuta.nu/
https://www.livingthebeauty.de/
https://www.xybabyshop.com/
https://www.impeter.co.uk/
https://www.katiespostcard.com/
When you buy this theme, by default you will get free 6 months for support - We don't get more any cent in this 6 months. After 6 months, if you want to keep support from us, you need to renew the support - that's the terms of Envato Market and when you create an account here & buy an item - you can see it clearly. Now, you said like us don't provide support for customers while we doing it everyday. So, can you please reply this email and tell me what's going on here? Why you said the support is non-existent ?
Thank you.
PenciDesign
I am very pleased with the design and the flexibility. But beyond the technical features, the technical support experience has been just great. Super responsive and skilled, this has helped me maneuver around any issues during the implementation phase.
I bought the theme and was several days into building when i realized there was a missing critical component (not the fault of the theme, I didn't read documentation throughly enough).
I emailed support, and they got back to me within an hour. They found another theme that suited my needs, and within that same night all the content I had built was migrated over to the new theme.
Great theme (except for my hyper-specific use case), and excellent support.
Parfait, merci aux développeurs pour cet excellent templates.
The theme itself is great, with countless customisation options! As a 100% beginner on Wordpress, I have found it really easy to modify it simply by viewing the developer's extensive video tutorials. On top of that, they do provide REAL support, meaning that whatever (and I literally mean everything) you ask they get back to you ASAP. Keep up the great work!
by pm77 23 days ago
In my opinion this theme is just the best option. I have compare Soledad Theme with some other themes and I always go back to Soledad. It is very flexible, has very fast customer support as well as is frequently updated. I just recommend the theme.
Soledad is powerful and beautiful WordPress themes. I like it!
Amazing theme and it's very easy to deal with it.
Great theme, very flexible and easy to customize.
Great and fast support.
Satisfied with everything.
We only display comments from reviews that were made after 28 April 2016 as all comments prior to this date were intended for the author only.
