305 comments found.
When are you planning on pushing out an update for Slider Revolution? The current version v6.6.14 is vulnerable to Cross Site Scripting. Please advise urgently.
Suporrt RTL Feature ?
How do I update a theme (safely) from 2.5 to 3? Is this version: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002326058-How-To-Update-A-WordPress-Theme-And-Plugins or another idea?
Hello! I love the theme… But how do I edit the pop out slide out? on the right hand side??? I couldn’t find anything in the documentation files.
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Elated Portfolio part of
Qode Interactive
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hello author.. suddenly solene portfolio gallery section disappers on my wordpress dashboard…this is very important section to me… please tell me how to fix this issue
Hi there,
Could you please provide us with your website URL so we can check this.
Support
Elated Portfolio part of
Qode Interactive
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Thanks for reply and here this is my site url : https://relivevisuals.in/ please check.. give me solution to enable solene portfolio gallery section on my site…
Hi there,
We could not see any irregularities on your frontend, and if this is about the backend, since we could not replicate this issue on our testing installation, would you be so kind to send us a mail to our help center providing your purchase code in it so our support team can check this on your end.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hi!
Could you please reset my license? My website is no longer accessible as I lost the access to the domain.
Thank you very much!
Hi there, Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
You can always do it on your end from our help center
If you still need assistance, we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
Support
Elated Portfolio part of
Qode Interactive
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Really pretty theme! I just bought it but the Slider Revolution plugin is asking me to purchase the premium version which I thought came with the theme plus ALL of the slide shows from the dummy content is missing which is a pain as I really wanted to edit the existing slider revolution modules that came with the theme.
Hi there,
Thanks for writing in! The Revolution Slider comes bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.
You can read more about it here.
If you are missing the sliders somehow after demo import you can always import them manually.
If you still need assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Elated Portfolio part of
Qode Interactive
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interested in buying this theme. question? this templete: https://solene.qodeinteractive.com/split-showcase/ Can I add more data under the showcase? like text and more photos scrolling down for more content?
Hi there,
Thanks for taking an interest! Well, the split showcase as you can see on our demo is used as a standalone element without any other content on that page.
Thanks for understanding and let us know if you have any additional questions.
Support
Elated Portfolio part of
Qode Interactive
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Hi Elated! Can I use the proofing page password form (.eltdf-password-protected) on the regular password protect pages too? I understand that would be with CSS: but how? Thank you so much
Hi there,
Thanks for writing in! You can always password protect a page, if you password protect a page you can simply add the same password.
We hope this helped and if you have any additional questions we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Elated Portfolio part of
Qode Interactive
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Hi
Can the customer add the photo he likes in his private album to the cart? Is there also the ability to comment on photos?
Hi there,
Thanks for taking an interest! Could you please explain this a bit more. You can add product to the cart, if products are photos they can add it to the cart.
There is no comments on photos available within the theme.
We hope this helped and let us know if you have any additional questions.
Support
Elated Portfolio part of
Qode Interactive
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Hi! Does the Solene theme come with a built-in dark mode feature, so that I don’t have to manually adjust the settings for each individual element? Thanks
Hi there, Thanks for taking an interest! The theme does not have a built in dark mode but you can easily change the colors and background to your needs.
We hope this helped and let us know if you have any additional questions.
Support
Elated Portfolio part of
Qode Interactive
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any idea why i can’t update the text content in the portfolios that we imported with the theme? can swap out images, and change meta data – but main content stays the same, cleared out cache just in case but no joy
enabled elementor for portfolios fixed it
Hi there,
We are glad that you managed to resolve this. If you need any further assistance you are more than welcome to submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Elated Portfolio part of
Qode Interactive
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Hi, I do not have a provided Item purchase key for slider revolution. It is making it inaccessible for me. What do I need to do? There is not a code on the licensing folder for it, “Item Purchase Code” is left blank. I would really appreciate your feedback. Thank you.
Hi there,
Thanks for writing in! Please note that RevolutionSlider does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.
You can read more about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Amazing theme. I have been using this theme for a while now but I’m having issues when updating my version of PHP. The site works on version 7.4 but as soon as I try to update to 8.0, 8.1 or 8.2 the site errors. Any ideas? I’ve updated Wordpress, all plugins and I’m using the latest version of the theme.
Please help.
Hi there,
Thanks for writing in! Could you please provide us with your website URL so we can check? Since the latest version of the theme which is 3.0 is compatible with PHP 8.
Please keep us updated.
Support
Elated Portfolio part of
Qode Interactive
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Hi. The site is Buds Floristry (https://www.budsfloristry.co.uk/)
Hi there,
We do see that you updated the theme but missed to update the Core plugin to 2.3.2. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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This has completely wrecked my site. Please give details so that I can direct message and get this fixed.
It seems like a major issue with WPBakery. The shortcodes are showing up.
Hi there,
Please check if you have registered your theme in Solene Dashboard? If you still encounter issues, please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hello, can i have sticky menu on mobile; Where is it;
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Elated Portfolio part of
Qode Interactive
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Hi, we have a problem with <script> inserting to page. We want to insert script for cookies popup of our external provider. We put this script ( <script site-token=”YjM2MzkzYzYtYmM2ZS00NTRkLTgyNTUtNzkzN2EyMmVhYzFj” type=”text/javascript” src=”https://cookienovo.com/assets/client.js”></script> ) to header.php but its not loading. In source code we can see it that its is loaded but popup windows does not show up after website visit. I tried to deactivate your theme and activate default twenty twenty theme and its working fine. We tried to do that with HFCM manager plugin too but same problem. Script is loaded in source code, but popup not working. It looks like something block the popup window. How can we fix that ?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Elated Portfolio part of
Qode Interactive
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Hi. I have been using Solene theme for quite a while without any issue till now. One of my pages (proofing gallery list) reports multiple warning messages Warning: Array to string conversion…My theme and all plugins are up to date, using latest PHP. Please visit this link to see the problem: https://severskasvadba.sk/klientska-zona/
Hi there,
Could you please try to use PHP 8 because it could be due to if you are using PHP 8.2
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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It was running on PHP 8.0 and I have tried all other versions too, but no success.
Hi there,
Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hi, how can i deregister my website and register again? I made 2 wordpress installation and remained the previous installation
please answer me because I’m stopped and I can’t install the demo content. I also wrote to you about your support. I’m in a hurry to fix
Hi there,
Thanks for writing in! Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
You can always do it on your end from our help center
If you still need assistance with this we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Elated Portfolio part of
Qode Interactive
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Hello. Is it possible to add some watermark on the photos?
Hi there,
Thanks for taking an interest! Unfortunately there is no option to add a watermark, but you could always add it to the images before you upload them.
We hope this helped and let us know if you have any additional questions.
Support
Elated Portfolio part of
Qode Interactive
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Recently found out that, Portfolio title or page default titles are not responsive in mobile devices.
Hi there, Thank you for reaching us!
You can edit your headings within our themes options and if you still need assistance with this, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Elated Portfolio part of
Qode Interactive
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Yes there are options but the titles are not automatically reducing the size when it comes to mobile view.
I found another related issue
A single blog page title shows the website name, I found the option to use the blog title in that space, but when I turn it on the title is actually shown in both spaces.
even a solution to modify the title on the single blog page will fix our issue. instead of the website name, we would use the blog name.
Hi there,
Please, since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Elated Portfolio part of
Qode Interactive
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